Senior Salesforce Health Cloud System Administrator

Leidos is seeking an experienced Senior Salesforce Health Cloud System Administrator to support the administration, configuration, operational maintenance, and continuous improvement of an enterprise Salesforce Health Cloud environment supporting Department of Defense (DoD) and Defense Health Agency (DHA) healthcare programs.

The successful candidate will serve as a senior technical resource responsible for managing complex Salesforce administration activities, overseeing system configurations, maintaining platform security, resolving escalated operational issues, and ensuring the reliability and performance of the Salesforce environment. This position will work independently to manage assigned administrative processes and collaborate with Salesforce developers, solution architects, cybersecurity personnel, and program stakeholders to implement secure, scalable, and maintainable solutions. The Senior Salesforce Administrator will also provide technical guidance, review configuration changes, establish administrative best practices, and mentor junior Salesforce administrators.

Primary Responsibilities

Salesforce System Administration and Operations

• Serve as a senior technical resource responsible for the day-to-day administration, configuration, and operational sustainment of the Salesforce Health Cloud environment.
• Manage complex user administration activities, including user provisioning, role assignments, permission sets, permission set groups, sharing rules, and organizational access structures.
• Oversee and execute approved moves, adds, and changes (MACs), ensuring accuracy, consistency, and compliance with established configuration management procedures.
• Configure and maintain standard and custom Salesforce objects, fields, record types, page layouts, Lightning pages, queues, assignment rules, and application settings.
• Administer Salesforce Health Cloud functionality supporting patient engagement, care coordination, case management, referral management, and healthcare contact center operations.
• Monitor system health, application performance, scheduled jobs, storage utilization, platform limits, and integration status.
• Identify operational risks, recurring configuration issues, and opportunities to improve system performance, reliability, and administrative efficiency.

Advanced Troubleshooting and Technical Support

• Serve as the senior escalation point for Tier 2 Salesforce application support incidents that cannot be resolved by junior administrators.
• Independently investigate and resolve complex configuration issues, access control problems, workflow failures, data discrepancies, and application performance issues.
• Perform detailed root cause analysis of recurring production incidents and implement corrective and preventive actions.
• Analyze Salesforce debug logs, Flow execution errors, system events, and integration error reports to identify and resolve operational issues.
• Collaborate with Salesforce developers and integration teams to troubleshoot complex application defects, API failures, and external system connectivity issues.
• Determine when issues require escalation to Tier 3 application developers, solution architects, or external technology providers.
• Develop and maintain advanced troubleshooting procedures and knowledge base documentation to improve incident resolution efficiency.

Advanced Configuration and Platform Maintenance

• Design, configure, and maintain moderately complex to advanced declarative Salesforce functionality using Flow Builder, validation rules, approval processes, assignment rules, and other supported platform tools.
• Evaluate configuration requirements and recommend solutions that maximize standard Salesforce functionality while minimizing unnecessary custom development.
• Review configuration changes for technical quality, security implications, performance impact, and adherence to established platform standards.
• Manage complex data administration activities, including bulk data updates, data imports, data quality remediation, and duplicate management.
• Support Salesforce sandbox management, environment refreshes, configuration synchronization, and release preparation activities.
• Evaluate Salesforce seasonal releases, platform updates, and feature changes to identify potential impacts on existing functionality.
• Collaborate with the development team to support deployment, testing, and validation of new application features and enhancements.
• Maintain configuration baselines and ensure changes are implemented through approved development, testing, and production release processes.

Change Management and Release Support

• Coordinate and oversee administrative configuration changes in accordance with established change management and release management procedures.
• Assess the operational impact of proposed system modifications and recommend appropriate testing and deployment approaches.
• Participate in technical design reviews and evaluate the operational maintainability of proposed application enhancements.
• Develop and execute configuration test plans and support system integration testing, regression testing, and user acceptance testing.
• Validate production deployments and assist with post-release troubleshooting and stabilization.
• Coordinate with Salesforce developers and technical leads to ensure appropriate separation of responsibilities between system administration and custom application development.
• Support scheduled releases, emergency changes, and corrective maintenance activities.

Security, Compliance, and Access Management

• Administer and maintain Salesforce security configurations, including role hierarchies, profiles, permission sets, sharing models, and field-level security.
• Support implementation and enforcement of least-privilege access principles and established identity and access management policies.
• Conduct periodic reviews of user permissions, privileged access, and application security configurations.
• Coordinate with cybersecurity and information assurance teams to identify, investigate, and remediate configuration-related security findings.
• Support compliance with applicable DoD/DHA cybersecurity requirements, FedRAMP controls, Risk Management Framework (RMF) processes, and authorized system security configurations.
• Assist with the collection and maintenance of audit evidence, system configuration documentation, and security assessment artifacts.
• Ensure administrative activities comply with approved procedures for handling protected health information (PHI), controlled unclassified information (CUI), and other sensitive government information.
• Support continuous monitoring activities and implementation of approved security configuration changes.

Technical Leadership and Process Improvement

• Provide technical guidance and mentoring to junior Salesforce administrators.
• Review work performed by junior administrators to ensure accuracy, completeness, and compliance with established technical standards.
• Establish and maintain Salesforce administration standards, operating procedures, configuration guidelines, and troubleshooting documentation.
• Identify opportunities to automate repetitive administrative tasks and improve operational support processes.
• Collaborate with program managers, business analysts, developers, and technical stakeholders to evaluate operational requirements and recommend configuration-based solutions.
• Support workload planning, task prioritization, and coordination of administrative activities.
• Contribute to technical planning discussions involving platform enhancements, system scalability, and operational improvements.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related technical field and 4–8 years of relevant experience, or a master's degree with 2–6 years of relevant experience. Equivalent experience may be considered in accordance with Leidos policies.
• At least 2 years of hands-on Salesforce administration and configuration experience in an enterprise environment.
• Demonstrated experience administering complex Salesforce environments, including user management, security configurations, objects, fields, record types, Lightning pages, reports, and dashboards.
• Advanced knowledge of Salesforce security architecture, including profiles, permission sets, role hierarchies, organization-wide defaults, sharing rules, and field-level security.
• Experience designing, configuring, troubleshooting, and maintaining Salesforce declarative automation using Flow Builder and related platform capabilities.
• Experience performing advanced Salesforce troubleshooting, root cause analysis, and resolution of production application issues.
• Experience with Salesforce data management tools, bulk data operations, data quality management, and configuration maintenance.
• Understanding of Salesforce application lifecycle management, sandbox environments, testing, deployment processes, and change control.
• Experience supporting enterprise applications in a structured incident management and change management environment.
• Ability to independently resolve complex technical issues and evaluate the operational impact of proposed configuration changes.
• Strong technical documentation, analytical, communication, and collaboration skills.
• Experience providing technical guidance, reviewing work, or mentoring less-experienced technical personnel.
• Ability to meet applicable DoD/DHA personnel security and suitability requirements.

Preferred Qualifications

• Salesforce Certified Administrator.
• Salesforce Certified Advanced Administrator.
• Salesforce Platform App Builder certification.
• Experience administering Salesforce Health Cloud or other healthcare-focused Salesforce implementations.
• Experience supporting Salesforce Government Cloud Plus or Government Cloud Plus – Defense environments.
• Experience supporting DoD, DHA, VA, or other federal healthcare programs.
• Familiarity with healthcare operations, including patient engagement, care coordination, referral management, case management, and contact center workflows.
• Experience administering Salesforce Service Cloud and Experience Cloud.
• Familiarity with Salesforce OmniStudio, OmniScripts, Data Mappers, and Integration Procedures.
• Experience supporting enterprise integrations involving MuleSoft, Amazon Connect, Okta, or comparable technologies.
• Understanding of REST APIs, integration monitoring, and troubleshooting of Salesforce connectivity with external enterprise systems.
• Familiarity with healthcare interoperability standards, including HL7 FHIR and electronic health record systems such as Oracle Health/Cerner Millennium.
• Knowledge of HIPAA, FedRAMP, DoD RMF, and cybersecurity requirements associated with DoD IL4/IL5 environments.
• Experience working in Agile development and release management environments.
• Familiarity with ITIL-based service management processes and tools such as ServiceNow or Jira.

Impact

Works independently to achieve operational objectives with significant impact on application reliability, system security, and technical support outcomes. Responsible for managing complex Salesforce administration processes and ensuring the effective operation of assigned platform capabilities.

Provides technical guidance, reviews configuration changes, and supports the development of junior administrators. Contributes to operational improvements that enhance platform stability, maintainability, and service delivery.

Complexity

Develops solutions to complex Salesforce administration and configuration problems that may require detailed technical analysis, collaboration with developers and cybersecurity specialists, and evaluation of impacts across multiple application components.

Exercises independent judgment in troubleshooting unclear technical issues, identifying root causes, evaluating configuration alternatives, and recommending sustainable solutions consistent with platform architecture and security requirements.

Communication

Communicates regularly with internal technical teams, program management, customer representatives, cybersecurity personnel, and application users.

Explains complex Salesforce configuration issues, technical solutions, operational risks, and recommended approaches to technical and nontechnical stakeholders.

Influences administrative processes, configuration standards, troubleshooting approaches, and technical decisions within the assigned area of responsibility.

Knowledge

Requires deep understanding of Salesforce administration, security architecture, declarative automation, data management, configuration management, and enterprise application support principles.

Demonstrates broad understanding of related technical disciplines, including software development, system integration, identity management, cybersecurity, and application lifecycle management.

Applies advanced technical knowledge to resolve complex operational issues, improve administrative processes, and maintain the reliability and security of the Salesforce platform.

Leadership and Talent Management

Senior individual contributor position with no required direct supervisory responsibilities.

Provides technical mentoring, reviews the work of junior administrators, establishes administrative best practices, and supports knowledge sharing across the technical team.

May coordinate assigned administrative activities and serve as the primary technical resource for specific platform functions or operational processes.

Key Performance Expectations

• Timely and accurate resolution of complex Salesforce administration incidents and service requests.
• Achievement of established application support and configuration management service-level targets.
• Maintenance of secure and compliant Salesforce access controls and administrative configurations.
• Reduction in recurring production incidents through effective root cause analysis and preventive actions.
• Accurate implementation, testing, and documentation of configuration changes.
• Successful support of scheduled application releases and production deployments.
• Improvement of administrative procedures, automation, and operational efficiency.
• Effective mentoring and technical guidance of junior Salesforce administrators.
• Contribution to overall platform availability, reliability, security, and maintainability.

Please be advised that during the interview, you will be required to keep your camera on, and your interviewer will be taking your picture for identification purposes if an offer letter is extended to you.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

November 13, 2026

Pay Range:

Pay Range $87,100.00 - $157,450.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.