Area Supervisor - Multi Unit

Job Description

The primary function of the Area Supervisor is to oversee, direct and lead all Store Operations and Operational Training related functions in their assigned stores and to ensure company goals, standards, and objectives are being obtained at all times. Maintain safety and security standards in all stores.

Requirements:

Valid Driver License

Minimum 2 years successful Supervisor role or equivalent

Ability to meet company standard

Work Schedule:

50-55 hour work week

Job Responsibilities and Functions:

Store Operations

• Product
• Quality and consistency
• In-store efficiency and speed
• Product handling
• Food Ordering, Management and Waste correction
• Service
• All aspects of customer service
• 25 minute minimum Delivery on Time
• Proper staffing levels maintained at each location
• Image
• Ensure team member image standards are maintained in each location
• Ensure company image standards are maintained in each location
• Constant Phone Presence & Store Visits within stores
• Provide a minimum 16 store visits within assigned stores on your own
• Perform weekly store visits with Operations Director (outside the 16)
• Store Audits
• Operations Assessments (OA)
• Eyes of the Customer
• Store Cleanliness Audits
• Till check verifications
• P&L Audit
• Tiger Review
• All in store technology related issues
• PULSE
• Camera Operations
• Security Lock use
• All in store operational decisions
• Planning and reviewing
• Help develop and implement program for all team members
• Training and Development of all Management Personnel
• Assist with AM Training, progression, coaching and development
• Assist with all training classes
• Assist with coordination and reviews of all AM reviews
• Conduct GM reviews

Sales Building

• In store marketing coordination (Specials offers, meal completion techniques)
• Assist with community events as needed (School orders, Catering orders)
• GM and Store goal development

Company Cost Control

• Coordinating, maintaining and training management personnel to control all operational costs
• Food Cost Control
• Labor Cost Control and Scheduling
• EBITDA/ Gross Profit
• Cash control and deposit compliance
• Drive profitability in Stores!

Administrative

• Create a weekly schedule evolved from weekly costs submitted and visits completed in stores
• Auditing of all stores (TIGER)
• Preparation of GM Meeting/ AM meetings
• Communicating and insuring all paperwork requirements completed within expected time
• Insuring all city, county and state requirements are met

Other Duties

• Strategic Goal Setting/ Decisions/Planning
• Assist with interviewing and hiring of all management personnel
• Insure follow through of all customer complaints and concerns communicated by Director of Operations.
• Handle all discipline related issues and documentation of management personnel
• Monitoring of store phone calls to insure a positive experience
• Insure communications with all departments is complete and timely
• Ability to provide solutions to problems as they evolve or occur on going
• Other duties as assigned by Director of Operations or Franchisee
• Job Type: Full-time

Salary: $62,400.00-$72,000.00 /year

* Bonus not included in annual salary number
 

Qualifications

Restaurant Leadership Experience

Additional Information

This is a salaried position, with benefits, and is bonus eligible. Competitive rate, based upon experience, educational background, and the interview process. This is a full-time position that will require travel with-in the state of Virginia.

All your information will be kept confidential according to EEO guidelines.