Incident Manager
Fuku
Incident Manager
Fuku
AI-powered platform matches candidates with jobs
Fuku · Singapore, Singapore · Full-time · Posted 2026-06-10
Workplace: on_site
About the company:
Tangspac Consulting is a leading recruitment and consulting firm specializing in the financial services and technology sectors across Asia. With a strong presence in Singapore, Hong Kong, and China, Tangspac Consulting is committed to delivering exceptional talent solutions and strategic consulting services to its clients. The company prides itself on its deep industry knowledge, innovative approach, and dedication to fostering long-term relationships with both clients and candidates.
Job responsibilities:
- Manage and oversee the incident management process, ensuring timely resolution of incidents.
- Coordinate with cross-functional teams to identify, analyze, and resolve incidents effectively.
- Develop and implement incident management strategies and procedures to minimize impact on business operations.
- Monitor incident trends and provide insights for continuous improvement of processes.
- Prepare and present incident reports to senior management, highlighting key issues and resolutions.
- Ensure compliance with industry standards and company policies in incident management activities.
- Lead and mentor the incident management team, fostering a culture of collaboration and excellence.
Job requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in incident management or a similar role within the IT industry.
- Strong understanding of ITIL processes and best practices.
- Excellent problem-solving skills and ability to work under pressure.
- Proven leadership skills with experience in managing and developing teams.
- Exceptional communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams and stakeholders.
Job benefits:
- Competitive salary package with performance-based bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement.
- Flexible working arrangements to promote work-life balance.
- Access to industry-leading tools and technologies.
- Supportive and inclusive company culture.
- Regular team-building activities and company events.
Powered by Workable
Fuku.ai provides an AI-powered recruitment platform that helps HR teams find top candidates by delivering a curated, ranked list of profiles and resumes, with a focus on white-collar roles like lawyers, finance, and tech. It automatically matches job seekers to relevant opportunities based on experience, skills, and preferences, and lets professionals build detailed profiles. It differentiates itself with curated, ranked candidate lists within a subscription model for companies and a Talent Community that connects specialists to opportunities within client networks. Its goal is to help clients speed up hiring, optimize recruitment processes, and enable meaningful business improvements.
Explore more opportunities at Fuku