Assistant Manager

Job Description

**Assistant Manager**

Join our dynamic team in Auburn, United States, as an Assistant Manager at our location on Orion Drive. We're looking for a motivated and detail-oriented leader who is passionate about driving operational excellence and fostering a positive team environment. As an Assistant Manager, you'll play a crucial role in ensuring the success of our store while supporting and developing our team members. This is more than just a job—it's an opportunity to build a rewarding career with growth potential and the chance to make a real impact on our organization's success.

• Oversee all daily store operations during assigned shifts, including cost controls, inventory management, cash handling, and customer relations
• Lead, mentor, and support team members to ensure they meet performance standards and feel valued and motivated
• Maintain strict adherence to all company policies and procedures, setting a positive example for the entire team
• Manage staffing schedules, ensuring adequate coverage and addressing attendance and punctuality concerns
• Operate all store equipment and ensure proper maintenance and cleanliness of the facility
• Receive, process, and fulfill customer orders with accuracy and efficiency, both in-person and over the phone
• Conduct inventory counts and complete associated paperwork with precision and attention to detail
• Implement cost control measures and analyze financial performance to drive profitability
• Communicate effectively with customers and team members, resolving issues with empathy and professionalism
• Prepare and stock products, maintaining food safety standards and quality control
• Contribute to store marketing initiatives and promotional activities to drive customer engagement
• Analyze operational data and make data-driven decisions to improve store performance
• Foster an inclusive and collaborative work environment where all team members can thrive
• Demonstrate flexibility and resilience in adapting to changing business needs and challenges

Qualifications

**Required Skills and Competencies:**

• Strong mathematical abilities, including the capacity to add, subtract, multiply, and divide accurately and quickly
• Proficiency in cash handling and the ability to make correct monetary change
• Excellent verbal, written, and telephone communication skills
• Competency in computer operation, including keyboard and touch screen data entry
• Proven ability to take and process orders efficiently and accurately
• Strong organizational and time management skills
• Demonstrated problem-solving and decision-making abilities
• Ability to work collaboratively with diverse team members
• Customer service excellence and a customer-focused mindset
• Physical capability to perform job duties, including standing for extended periods, lifting, and working in varying temperatures

**Required Experience:**

• Minimum 1-2 years of supervisory or management experience
• Proven experience in food service, retail operations, or a similar fast-paced environment
• Demonstrated success in team leadership and staff development
• Experience with inventory management and cost control
• Track record of delivering excellent customer service

**Preferred Qualifications:**

• Experience with point-of-sale (POS) systems and restaurant management software
• Knowledge of food safety regulations and best practices
• Previous experience in a multi-unit or franchise environment
• Certification in food safety or ServSafe
• Experience with budget management and financial analysis
• Demonstrated ability to train and mentor team members

**Essential Attributes:**

• Detail-oriented with strong analytical skills
• Assertive yet empathetic leadership style
• Transparent communicator with strong interpersonal skills
• Resilient and adaptable to changing circumstances
• Motivated and goal-oriented with a visionary approach to store success
• Reliable, punctual, and committed to operational excellence
• Flexible availability, including evenings, weekends, and holidays as needed

Additional Information

· Depth perception

· Ability to differentiate between hot and cold surfaces

Temperaments

· The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions

Physical Requirements including, but not limited to the following:

Standing

· Most tasks are performed from a standing position

Walking

· For short distances for short durations

Lifting

· Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck

· Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'

· Cases are usually lifted from floor and stacked onto shelves up to 72high

Carrying

· Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves

· Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store

· Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray

Pushing

· To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push

· Trays may also be pulled

Climbing

· Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance

Stooping/Bending

· Forward bending at the waist is necessary at the pizza assembly station

· Toe room is present, but workers are unable to flex their knees while standing at this station

· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day

· Forward bending is also present at the front counter and when stocking ingredients

Crouching/Squatting

· Performed occasionally to stock shelves and to clean low areas

Reaching

· Reaching is performed continuously; up, down and forward

Hand Tasks

· Eye-hand coordination is essential; use of hands is continuous during the day

· Frequently activities require use of one or both hands

· Shaping pizza dough requires frequent and forceful use of forearms and wrists