Caliber

Corporate reputation management and insights platform

Manager – Strategic Accounts

Collision, Body & Glass RepairConfirmed live in the last 24 hours

Full-timeLewisville, TX, USANo salary listed

About the Job

Requirements

Ability to travel, sometimes on short notice.
Must have a valid driver's license and be eligible for coverage under Caliber's insurance policy, without being an excluded driver.
Minimum of 2–3 years of estimating experience and knowledge of vehicle repair procedures.
Working knowledge of the CCC One estimating platform and management system; depending on the assigned DRP account, knowledge of ERL, Audatex, and Mitchell is required.
Working knowledge of ALLDATA, Motorcraft, and other original equipment repair procedure publications.
Working knowledge of advanced driver-assistance systems, calibration, and scanning requirements.
Advanced skills in Microsoft Office, including Word, Excel, Outlook, and PowerPoint, including the ability to mine data, infer data, identify trends, and develop action plans for improvement.
Excellent verbal and written communication skills.
Ability to organize and hold meetings among teammates at all levels.

Responsibilities

Work actively with direct repair program clients to retain current stores and add existing and upcoming stores to the program.
Complete field re-inspections and audits as expected by direct repair program clients, review audits, work with the appropriate personnel to resolve opportunities, address quality concerns, and coordinate action plans for improvement.
Maintain knowledge of client accounts and convey appropriate information to centers through training and continuous coaching.
Attend meetings, field blitzes, and industry conferences as assigned.
Drive performance through others.
Understand assigned direct repair program accounts, train teammates on processes and expectations, monitor performance, and communicate results to leadership.
Coach, train, and develop teammates on assigned direct repair program accounts.
Assess center-level performance against direct repair program expectations and contractual agreements; prepare weekly and monthly reporting as assigned, analyze data, identify trends, and develop action plans for performance improvement.
Communicate and manage the change process within assigned direct repair program accounts or territory.
Maintain current industry certifications, such as ASE and I-CAR, as assigned by a supervisor.
Understand repair methods and work with direct repair program partners on necessary process changes to ensure vehicles are repaired using the most appropriate methods.

Desired Qualifications

Public speaking ability is a plus.

Service Center

CSCS TX

Job Summary

Actively work with our DRP clients to keep current stores, add existing, and upcoming stores on the DRP program. Complete field re-inspections and audits as expected by DRP, review audits and work with necessary personnel on the resolution of any opportunities, address any quality concerns and work with proper personnel on necessary action plans for improvement. Maintain knowledge of client accounts and convey appropriate information to centers through training and continuous coaching opportunities. Attend meetings, field blitzes, and industry conferences as assigned.

Essential Job functions

Drive performance through others
Understand the assigned DRP accounts, train teammates on processes and expectations, monitor performance and communicate results with leadership
Coach, Train and Develop teammates on assigned DRP accounts
Asses center level performance relative to DRP expectations and contractual agreements. Develop weekly and monthly reporting as assigned, analyze data, identify trends and action plan for performance improvement
Communicate and manage the change process within assigned DRP account/territory
Maintain current in industry certifications; ex ASE, ICAR. As assigned by supervisor
Understand repair methods and work with DRP partners on necessary process changes to ensure that vehicles are being repaired using the most appropriate repair methods

Skills & Requirements

Ability to travel and sometimes with short notice
Must have valid driver's license and be eligible for coverage under Caliber's insurance policy (not an excluded driver)
Minimum 2-3 years estimating experience and vehicle repair procedures
Working knowledge of CCC One estimating platform and management system; depending on assigned DRP account: ERL, Audatex and Mitchell knowledge will be required
Working knowledge of ALLDATA, Motorcraft and other OE repair procedure publications
Working knowledge of ADAS systems, calibration and scanning requirements
Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT to include the ability to data mine, infer data, identify trends, and action plan for improvement
Excellent communication skills; both verbal and written
Ability to organize and hold meetings amongst all levels of teammates – Public Speaking a ++

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.

About the Company

Caliber

Corporate reputation management and insights platform

Caliber is a corporate reputation management platform that helps large companies understand and shape stakeholder perceptions. It collects perception data, provides tailored insights and strategic advice through digital tools and expert analysis, and uses customized questions with periodic measurements to track alignment between targets and actual results and identify KPIs that need action. It differentiates itself by turning perception data into concrete, action-oriented strategies instead of generic branding advice, helping clients boost loyalty, engagement, and advocacy. Its goal is to help organizations build trusted brands and stronger stakeholder relationships through data-driven reputation management.

Company size: 11-50
Company stage: N/A
Total funding: $480K
Headquarters: Scottsdale, AZ
Founded: 1997

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