Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
Provide exceptional customer service and demonstrate organizational and communication skills.
Demonstrate strong multitasking ability and high attention to detail.
Be self-motivated and proactive, with the ability to work independently and as part of a team.
Thrive in fast-paced, high-pressure environments and meet deadlines.
Use strong problem-solving skills to implement effective resolutions.
Demonstrate computer proficiency and the ability to learn new software.
Comply with OSHA, HIPAA, and infection control procedures.
Complete child abuse clearance, criminal background check, and FBI fingerprinting as required.
Responsibilities
Greet and check in and out patients and office guests with a friendly, professional demeanor.
Answer multiline phones, promptly handle voice messages, and direct calls to appropriate staff.
Verify patient and insurance information accurately and with attention to detail.
Schedule patient appointments accurately and efficiently, ensuring optimal timing and resource allocation.
Collect insurance co-pays, patient expenses, and past-due balances accurately and professionally.
Compile financial reports as needed to support practice operations.
Retrieve, distribute, and manage incoming faxes and communications.
Maintain patient confidentiality and adhere to HIPAA compliance guidelines.
Keep the front desk and waiting room clean and organized.
Receive and promptly route documents, including lab results and clinical correspondence.
Perform additional duties as instructed by the Practice Administrator to support office efficiency.
Description
Verber Dental Group is a well-established local dental health system dedicated to providing exceptional dental care to South Central Pennsylvania. With a focus on patient comfort and satisfaction, we offer a comprehensive range of dental services throughout the offices in the group in a warm and welcoming environment.
We are seeking a Front Desk Treatment Coordinator to join our team at Noll Family Dentistry, located in Carlisle. This vital role involves managing patient interactions, scheduling appointments, and performing administrative duties, all while ensuring a welcoming and efficient experience for our patients.
Be the welcoming face of our office, greeting patients with a warm smile upon their arrival and ensuring they leave with a positive experience at the end of their visit.
Qualified individuals should be able to perform the following duties with or without reasonable accommodation:
Patient Interaction
Greet and check-in/out patients and office guests with a friendly, professional demeanor.
Answer multi-line phones, promptly handle voice messages, and direct calls to the appropriate staff.
Verify patient and insurance information with high attention to detail and accuracy.
Appointment Management
Schedule patient appointments accurately and efficiently, ensuring optimal timing and resource allocation.
Collect insurance co-pays, patient expenses, and past-due balances with accuracy and professionalism.
Administrative Duties
Compile financial reports as needed to support practice operations.
Retrieve, distribute, and manage incoming faxes and communications.
Maintain patient confidentiality and adhere to HIPAA compliance guidelines.
General Office Maintenance
Ensure the cleanliness and organization of the front desk and waiting room areas for a professional and welcoming environment.
Receive and route documents, such as lab results and clinical correspondence, promptly and efficiently.
Other Duties
Perform any additional duties as instructed by the Practice Administrator to support the overall efficiency of the office.
What We Offer: At Verber Dental Group, we strive to create a supportive environment where you thrive. That’s why we provide a comprehensive benefits package that goes above and beyond, including:
Medical and Vision Insurance
In-house Dental Coverage with $0 Premium
401(k) Plan with Generous Company Match
Paid Time Off + Paid Holidays
Quarterly Bonus Potential
Life and Disability Insurance Options
CE Reimbursements and Long-Term Growth Opportunities!
Monthly Employee Engagement Activities….and MUCH more!
Requirements
Exceptional customer service, organizational, and communication skills.
Strong multitasking ability with high attention to detail.
Self-motivated and proactive, with the ability to work independently and as part of a team.
Ability to thrive in fast-paced, high-pressure environments and meet deadlines.
Strong problem-solving skills with effective resolution implementation.
Proficient in computer skills and able to learn new software.
Compliance with OSHA, HIPAA, and Infection Control procedures.
Child Abuse Clearance, Criminal Background Check, and FBI Fingerprinting as required.
Be part of something special at Verber Dental Group. Apply now to join a team that values collaboration, growth, and excellent patient care!