Regional Partnerships Lead

Regional Partnerships Ownership

• Own Discogs’ seller and partner relationships across Europe.
• Act as a trusted regional point of contact for priority and high impact sellers and partners
• Own day-to-day relationships with the European Premium Seller cohort and Discogs European accounts.
• Owns the weekly premium seller performance report and the annual cohort recut recommendation.
• Supports the seller advisory board
• Support retention, operational health, and adoption of Discogs tools and workflows
• Represent Discogs’ values and Partnerships philosophy consistently and credibly in market
• Surface regional risks, opportunities, and cultural signals to global leadership

Seller Partnership Management

• Own the operational health and performance of an assigned cohort of sellers
• Provide clear guidance on operational best practice
• Drive adoption of key Discogs tools and workflows including Shipping Policies and IMS
• Monitor seller performance signals to identify risks, blockers, and opportunities, acting early to resolve or escalate where needed
• Escalate complex or sensitive issues with appropriate context and clear recommendations
• Resolve premium seller issues end to end with Customer Support, and make the first call on seller requests

Communications and Information Quality

• Support the creation and delivery of clear, accurate, and timely seller facing communications
• Contribute to regional and global seller updates in partnership with internal teams
• Ensure messaging is clear, consistent, and aligned with platform changes and policy updates
• Support time sensitive or high impact communications with appropriate urgency and follow up
• Maintain high standards of clarity, consistency, and tone across all seller communications
• Maintain consistent, trusted response times for priority sellers and partners, setting clear expectations around availability and escalation windows
• Maintain high quality, accurate, and up to date Seller Center content aligned with platform changes and policy updates

Regional Programmes and Real World Activations

• Support the planning and successful delivery of regional activations
• Coordinate logistics with venues, partners, and internal stakeholders

Cross Functional Collaboration

• Work closely with Customer Support on regional seller challenges and onboarding patterns
• Partner with Product and Engineering teams to provide feedback regarding seller insight and regional context
• Act as a confident regional owner, resolving issues locally where possible and escalating with context and recommendations when required
• Ensure regional considerations are reflected in global workflows, communications, and initiatives

Travel 

•  Some regional and out of area travel is expected.
• Approximately 4 to 5 trips per year or up to 10 percent of working time.

Required

• Strong understanding of record store culture and music marketplace ecosystems
• Experience engaging confidently with sellers, buyers, and catalogue driven businesses
•  Three or more years experience in seller success, partnerships, account management, or marketplace operations
•  Active or previous experience as a Discogs buyer and seller
•  Strong organisational skills and operational judgement
•  Excellent written communication and information clarity
•  Comfort working independently across multiple time zones
• Comfortable pulling and reading their own data (Metabase/SQL a plus) and turning it into a call.

Preferred

• Experience supporting or delivering events and regional programmes
• Working knowledge of cross-boarder selling: VAT and IOSS, customs, and EU consumer rules.
• Content or CMS experience including WordPress
• German language ability strongly preferred; Dutch, French or Italian a plus.