Area Manager Airport Operations and Guest Services
Posted on 4/3/2023
Breeze Airways

51-200 employees

Affordable & nonstop American airline
Company Overview
Breeze Airways’ mission is to make the world of travel simple, affordable, and convenient using technology, ingenuity, and kindness to improve the travel experience. The company offers seamless booking, no cancellation fees, up- to 24 -months of reusable flight credit, and customized flight features through their sleek and simple app.
Provo, UT, USA
Experience Level
Desired Skills
Customer Service
Operations & Logistics
Customer Success & Support
  • High school diploma or equivalent educational achievement
  • 5+ years experience in Customer Service or a related area
  • 5+ years experience in airport operations and customer service
  • 5+ years experience guiding large, diverse business partner teams
  • Experience and proficiency using Microsoft Office (Excel, Word, PowerPoint)
  • High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
  • Self-starter must have a positive attitude and strong desire for success
  • Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines
  • Knowledgeable in Airport Operations, Ground Operations, and regulatory agencies
  • Outstanding leadership capabilities, with ability to guide and motivate
  • Able to work flexible hours and be available for emergency response and on short notice
  • Must possess and maintain a valid driver's license from the state of your primary residence
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the USA
  • Must be able to obtain and maintain Ground Security Coordinator certification
  • Proven ability to guide a large workforce
  • Competent in interpersonal communications, collaboration, critical-thinking, and problem solving
  • A self-starter with excellent verbal and written communication skills
  • Good work ethic
  • Ability to work in a fast-paced team environment
  • Ability to handle stressful environments
  • Proven troubleshooting skills
  • Attention to detail and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables
  • Ability to travel often
  • Exemplifies Breeze's safety culture, values, and mission
  • Responsible for safety programs to ensure a safe workplace for Team Members, Guests, Business Partners, aircraft, ground service equipment, and facilities at their assigned station
  • Hold ground service providers accountable to DOT, FAA, and Breeze guidelines
  • Manage and plan station costs in operating plan and administer and maintain the station operations budget for their assigned stations
  • Accountable for all internal and external regulatory matters
  • Conduct station audits and reviews
  • Develops and manages talent in the area, including hiring, coaching and workforce planning
  • Take action, as deemed necessary, to resolve any problems or situations that may compromise safety compliance
  • Resolves issues for guests regarding service failures or other complaints
  • Makes sound decisions with positive results
  • Develops both strategic & tactical plans that create a safety conscious environment that results in team member safety and wellbeing
  • Monitors stations closely, including daily, weekly and monthly reporting and reviews
  • Develop and execute a local strategic plan ensuring industry-leading operational and customer service performance consistent with Breeze core values and objectives, including procedures, operational controls and standards, infrastructure, and people operational efficiency and cost savings
  • Ensure coordination across all departments impacting airport operations, including Flight Ops, Inflight Service, and Technical Operations, to achieve operational and company goals
  • Develop balanced station metrics and lead the teams to ensure performance targets are met
  • Ensure team readiness for response to irregular operations and emergency events
  • Ensure that policies and procedures are conducted in accordance with applicable federal regulations and standards
  • Ensure business partners are adhering to policies and procedures and reflect the Breeze brand
Desired Qualifications
  • 4-year degree or equivalent work experience
  • Knowledge of the different airline disciplines and administration, including the interdependencies on Airport Operations
  • Knowledge of external agencies and their function as it relates to Airport Operations (e.g. FAA, DOT, TSA, etc.)