Client Service Associate

Overview

Guidepoint’s Client Service team works with connects the world’s leading businesses with expertise to drive critical decisions. We are looking for Associates who want to compete, be accountable and build a career in premium client service and execution.

This is a fast-paced, commercial role. You will research unfamiliar markets, identify and engage the world’s leading experts, and respond to client needs that can change within hours. You will spend significant time on the phone, but success goes beyond call volume. It comes from arriving prepared, asking better questions, finding opportunities others miss and delighting Guidepoint’s clients. .

You will support clients across financial services, consulting healthcare, and corporate markets. As you build skills and deliver results, you will take on greater responsibility for client relationships and commercial results.

This is a hybrid position based our of our New York City office. This role is specifically for students with a graduation date between May and December 2026.

What You Will Own

• Understand each client’s business question, research the market and identify the right experts.
• Lead cold outreach and phone conversations with senior professionals, build rapport, handle objections and earn their participation in client consultations.
• Own search results. Test new approaches, bring ideas to your team and stay accountable for the client outcome.
• Manage multiple urgent requests at once while delivering the speed, accuracy and attention to detail clients expect.
• Use Guidepoint’s AI-enabled, agentic research tools to move work forward. Direct workflows with clear logic, evaluate the results, identify gaps and apply human judgment before acting.
• Learn each client’s priorities and build the trust that supports lasting relationships and future business.

What You Will Gain

• Exposure to leading decision makers: Work on research requests from major investment firms, consultancies, and corporations. Learn how clients approach business questions and engage with senior professionals across industries.
• Transferable commercial skills: Build research, communication, persuasion, negotiation, and project management skills through hands-on work, coaching, and mentorship from experienced team members.
• A path to client ownership: Develop from recruiting experts and supporting delivery teams to overseeing your own clients as a Client Service Manager. Strong performers can pursue broader responsibility in client relationship management, revenue growth, and leadership.

Who You Are

• Driven: You are competitive, motivated by goals and energized by the connection between your performance, commercial impact and earning potential.
• Accountable: You prepare before conversations, follow through without being chased and find another route when your first approach does not work.
• Curious: You want to understand how businesses and markets work, and you turn your research into stronger ideas and better results for clients.
• Attentive: You listen for what a client is trying to accomplish and invest in relationships, not just individual transactions.
• Relentless: You are comfortable picking up the phone, engaging senior professionals and hearing “no” without losing momentum.

Required Skills

A bachelor's and evidence of achievement through work, internships, leadership, athletics or other demanding commitments. Finance, Economics and related studies are relevant.. We value demonstrated commercial drive and results across academic backgrounds.

Authorization to work in the United States without current or future employer-sponsored visa sponsorship. Guidepoint does not provide visa sponsorship for this role.

Compensation and Career Growth

The annual base salary for this position is $70,000. The role is also eligible for a yearly performance bonus of up to $4,000.

Advancement to Client Service Manager is earned through sustained results and professional readiness. You will build toward overseeing your own clients by demonstrating sound judgment, reliable delivery, and an understanding of client needs. Progression brings greater responsibility for client relationships and commercial results.  High performing associates may be fast tracked and will be eligible for monthly commission on applicable client-facing project work.

Benefits

• 15 days of PTO, 10 paid holidays and sick leave.
• Medical, dental and vision coverage, plus additional insurance and wellness benefits.
• A 401(k) with a company match of up to 10% of employee contributions.
• Commuter benefits, office events and other employee programs.

Interview Process:

• Initial conversation with a member of the Talent Acquisition team
• Interview with the hiring manager(s)
• Mock assessment
• Complete a timed simulated client request project and gain more insight into the role
• On-site interview with team members
• Final decision and feedback

About Guidepoint: 

Guidepoint powers end-to-end research workflows for the world’s best research teams.

Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.

At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.

AI Disclosure

For select roles, our company uses an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.

The above pilots is for testing purposes and our company will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact [email protected]

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Compensation 70000 - 70000 USD