Halliburton

Global oilfield services provider across lifecycle

Sr./ Specialist-HR Service Center-Portuguese Language Expert

HR Operations & CoordinationUpdated on Nov 14

Full-timePune, Maharashtra, IndiaNo salary listed

About the Job

Requirements

Requires a high school diploma or equivalent and five years of experience in Human Resources, including two years in a customer service environment.
Strong written and verbal Portuguese communication skills at B2/C1 level.
Portuguese B2 or above.
Strong written and verbal English communication skills.
Ability to adapt and work flexibly.
Ability to solve problems.
Attention to detail.
Bachelor's degree, preferably in Human Resources, or relevant experience in the required area.
Two to seven years of experience.
Flexible availability to work night shifts, with shift timing varying around 6:00 PM to 3:00 AM IST.

Responsibilities

Provide accurate and prompt responses to a wide range of Human Resources customer inquiries within an HR Service Center under general supervision.
Use knowledge bases, documented procedures, policy manuals, HR databases, and other resources to resolve inquiries by telephone, voicemail, or email.
Escalate complex and difficult issues requiring specific, in-depth knowledge to the appropriate resource.
Receive and process moderate to complex personnel action requests in the Human Resources Information System (HRIS) and maintain data integrity.
Track customer contacts and follow up to ensure satisfactory resolution.
Serve as a first-level contact for most Human Resources administration issues.
Help other team members as required.
Perform HR Delivery tasks according to standard processes and procedures.
Analyze processes and tools and suggest improvements.
Run and participate in HR Delivery projects.
Manage stakeholders and work closely with the team.

Desired Qualifications

Experience in HR shared services.
Hands-on experience with SAP or Employee Central.
Exposure to a highly dynamic work environment.

We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.

Job Duties

Under general supervision, provides accurate and prompt responses to a wide range of Human Resources customer inquiries within an HR Service Center.
Utilizes knowledge base, documented procedures, policy manuals, HR databases, and other resources to resolve inquiries via telephone, voicemail, or e-mail.
Escalates complex to difficult issues that require specific, in-depth knowledge to the appropriate resource.
Receives and processes requests for moderate to complex personnel actions in the Human Resources Information System (HRIS) and ensures data integrity is maintained.
Tracks all customer contacts and follows up to ensure satisfactory resolution.
Serves as a first-level contact for most Human Resources administration issues.
Helps other team members as required. Requires a high school diploma or equivalent, and five years of experience in Human Resources, including two years in a customer service environment.

Key Responsibilities/Accountabilities:

We are looking for a HR Service Center Rep. Sr. to perform HR Delivery tasks according to standard processes/procedures. Perform analysis and suggest improvements on processes and tools. Run and participate in HR Delivery projects, Manage stakeholders and work closely with team.

Skillset:

Strong Portuguese written and verbal communication skills (B2/C1 level).
Adaptable & Flexible.
Ability to solve problems.
Attention to details.
Strong English written and verbal communication skills.
Effective collaboration with the Stakeholders/ Team.

Qualifications

Basic Qualifications: Bachelor Degree, preferably within Human Resources or relevant experience within required area, Portuguese B2 and above.

Total Years of Experience: 2-7 Years

Preferred Expertise: Experienced in HR Shared service. Hands on Experience on SAP / Employee Central.

Characteristics: Exposure to working on a highly dynamic environment. Flexible to work in night shifts.

Shift Timing: 6:00 PM IST to 3:00 AM IST (varies)

Candidates having qualifications that exceed the minimum job requirements will receive consideration for higher level roles given (1) their experience, (2) additional job requirements, and/or (3) business needs. Depending on education, experience, and skill level, a variety of job opportunities might be available, including Sr. HR Service Center Representative and Specialist- HR Service Center Representative

Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Location

Sai Radhe Building 100, 101, Pune, Monaghan, 411001, India

Job Details

Requisition Number: 212673
Experience Level: Experienced Hire
Job Family: Support Services
Product Service Line: GBS Admin
Full Time / Part Time: Full Time

Additional Locations for this position:

Compensation Information
Compensation is competitive and commensurate with experience.

About the Company

Halliburton

Global oilfield services provider across lifecycle

Halliburton provides services and products for the oil and gas industry across the reservoir lifecycle, from discovery to production. It performs locating hydrocarbons, managing geological data, drilling, formation evaluation, well construction and completion, and production optimization, plus consulting and project management. It differentiates itself through its global scale, end-to-end lifecycle capabilities, and a focus on sustainability and innovation, including initiatives like Halliburton Labs. Its goal is to help clients maximize resource value, improve operational efficiency, and reduce environmental impact through technology, expertise, and project management.

Company size: 10,001+
Company stage: IPO
Headquarters: Houston, TX
Founded: 1919

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