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Ikano Retail

Retail and consumer solutions provider

Colaborador del Área de Alimentos & Bebidas

Dining, Bar & Counter ServiceConfirmed live in the last 24 hours
Full-timeZapopan, Jalisco, MexicoNo salary listedIn-person

About the Job

Requirements

  • Experience working in a fast-paced kitchen or restaurant environment.
  • Customer-service experience.
  • Previous experience in a service environment, ideally in sales or hospitality.
  • Experience working with a KPI-driven action plan.
  • Computer proficiency, especially with Microsoft Office.
  • Confidence approaching people in a friendly manner.
  • Personal initiative and attention to detail.
  • Ability to prioritize and organize individual work tasks efficiently.
  • Ability to communicate well with others.
  • Service mindset and customer focus.
  • Ability to meet and exceed expectations.
  • Physical stamina to stand for extended periods and carry trays or heavy items.
  • Flexibility to work various shifts, including weekends and holidays.
  • Ability to multitask and prioritize in a dynamic work environment.
  • Enthusiasm for learning about food and beverage products and sharing that knowledge with customers.

Responsibilities

  • Ensure customers are satisfied by listening to and supporting them with empathy and care, using IKEA values.
  • Represent the IKEA store positively in customer interactions and encourage customers to return.
  • Engage with customers daily to gather feedback about their experiences and needs, act on their feedback, and share ideas with the manager for improving customer interactions.
  • Know the services offered in the store and use that knowledge to assist customers.
  • Maintain product quality, freshness, efficiency, and attractive presentation, including by following established product lists.
  • Learn about food products, their contents, origins, and benefits, and share that knowledge with customers and colleagues.
  • Keep the area of responsibility replenished throughout the day and prepare it for the following day's business.
  • Keep the food or restaurant area clean, orderly, organized, visibly priced, attractive, and welcoming.
  • Understand daily and weekly sales goals and work to increase sales.
  • Reduce costs through effective work practices, waste control, correct portioning, appropriate production levels, and correct cooking methods.
  • Follow internal rules, policies, and daily operating routines for quality, food safety, and inventory levels set by the manager.
  • Carry out store operations in accordance with IKEA standards.
  • Report food incidents or potential incidents through the correct channels and inform the manager.

About the Company

Ikano Retail

Retail and consumer solutions provider

Ikano Retail is part of Ikano Group, an international company network with about 8,000 employees across 11 countries. It operates in real estate, production, insurance, data analytics and retail, and focuses on making everyday life easier by providing relevant, affordable, and sustainable solutions built on fair terms. The company works by developing and delivering services and products across its diverse businesses to meet people’s needs and simplify their lives. What sets Ikano apart from competitors is its family-owned heritage (owned by the Kamprad family) and its broad, multi-sector approach that ties real estate, manufacturing, finance, data analytics and retail together under a shared mission, aiming for long-term sustainability rather than a single-product focus. Ikano’s goal is to create possibilities for better living for many people through collaboration and fair, affordable, sustainable solutions.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Luxembourg
Founded
1988

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