Branch Manager

• Permanent full-time opportunity covering our Port Lincoln and Tumby Bay branches
• Begin a long-lasting career with the bank that serves one in four South Australians
• Be genuinely rewarded for the experience you bring
• Significant leadership role with a direct impact on the community

What’s the role?

As a Branch Manager, you'll be the head and heart of a frontline banking team that loves to exceed the expectations of local customers, whilst playing a hands-on role in a community you're proud to call your own. Inspiring a team of customer service, sales and business specialists, you’ll set the standard for the Westpac Group experience – and it'll be an exceptional experience at that! You’ll be the driving force behind your branch’s success – holding financial, risk and operational accountability – ensuring customer advocacy is at the heart of all you and your team do. You will recruit, coach and elevate your team to deliver a superior banking experience, ultimately contributing to the branch's, and our customers’, success.

Westpac Group’s Port Lincoln site is a ‘hub and spoke’ offering, serving our Tumby Bay community also, so weekly travel to this branch is required with KMs reimbursed. It is also one of Westpac Group’s co-located branches, where BankSA and Westpac brands come together in a single physical location, enabling them to work alongside each other to continue to invest in and support local communities. Co-located branches are easily recognisable with both brands on display.

This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday.

How will I help?

• Hold accountability for compliance and risk management – build a culture of doing the right thing
• Take ownership of resolving customer concerns effectively and efficiently
• Drive customer acquisition, service and retention – building genuine connections with our customers and the community
• Lead and uplift frontline staff through training, mentoring and performance management
• Drive results that have a clear, positive and direct impact on overall branch performance – with responsibility for profit and loss

What do I need?

• Strong leadership experience, ideally gained in a Retail Banking environment (preferred, not essential)
• Proven experience of holding accountability for risk and compliance, staff performance and customer experience
• High-energy, with an ability to inspire and motivate a diverse team
• Experience of working to fulfil business performance targets and spur growth
• Ability to effectively de-escalate and address challenging situations by using strong communication and problem-solving skills

Our Promise to You

BankSA is part of Westpac Group, and we’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave. 
• Tailored learning and development opportunities to help your grow your career within the bank. 
• Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

To get started, simply click on the APPLY or APPLY NOW button.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, Sustainability and Flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.