Dealer – Other and Floor Person

JOB SUMMARY- 

As Floor Person - an experienced table games dealer will implement procedures, train and monitor the performance of dealers to ensure accuracy and customer relations; enforce company policies and procedures through coaching and/or discipline; oversee working function of Tables Department and its monetary assets

HOW YOU WILL CREATE THE EXTRAORDINARY-

Includes but is not limited to the following:

• Converse with players; the length and content would be determined by good judgment and common sense.

• Utilize the highest degree of technical skill in dealing games, providing prompt, accurate andcourteous service to playing customer, in accordance with the accepted operating rules, policies and procedures.

• Maintain a proper pace of the game (fast, even tempo, giving players enough time to make bets, but not allowing the players to set the pace).

• Process all cash and otherwise maintain proper handling and custody of cash and gaming check entrusted to him.

• Take losing bets and pay winning bets according to established rules and procedures.

• Notify floor person of any irregularities in customer play and transactions during shift.

• Performs other related duties as requested.

• Must assure exceptional customer service to all patrons by communicating in a pleasant, friendly and professional manner at all times.

• Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members.

• Safeguard company assets located in the area

• General management of assigned area on shift

• Handling tables employees' grievances and/or discipline

• Enforces rules & regulations of casino for pit games

• Utilize road map to effectively plan work functions of tables department & its employees

• Attend to customer disputes arising in the casino on his/her shift

• Make recommendations for transfers/promotions through the e-transfer system

• Oversee games in progress, customers & employees in assigned area

• Maintain proper table inventories through fills & credits

• Issues playing cards & dice and reviews for irregularities

• Directs assignments of pit personnel, trains & counsels pit personnel

• Performs other related duties as requested

WHAT YOU WILL NEED-

• Must be High School graduate or GED equivalent. 
• Minimum of 1 year experience as a Dealer in 2 or more primary games (BJ, Craps, Roulette).
•  Must have a neat and professional appearance and upbeat and enthusiastic personality, be team oriented and enjoy working with & assisting people. 
•  Must be 21 years of age or older.
•  Must possess good organizational and customer relation skills.
•  Proficient with iOS devices
•  Proficient in English verbal & written
•  Supervisory experience and/or a bachelor's degree in business or related field are also preferred
•  Total compliance with all Internal Controls and Company Policies as required

ADDITIONAL REQUIREMENTS-

PHYSICAL - Must be able to:

• Stand for prolonged periods of time.

• Work in the casino floor pit area with limited access space of approximately two & one-half feet by twenty feet.

• Tolerate varying conditions of noise level, temperature, illumination and air quality.

• Reach and bend from a standing position of approximately forty-eight (48) inches across the table, left, center and right.

• Have eye/hand coordination and manual dexterity necessary to handle cards, chips and currency.

• Must be able to handle currency and coin.

• Must be able to see in normal vision range.

• Must be able to see and differentiate colors.Cannot be colorblind.

• Must be able to hear, can be augmented with hearing aid.

• Climb stairs repeatedly.

MENTAL - Must be able to:

• Ability to read, write & speak verbally.

• Have the ability to distinguish letters, numbers, symbols.

• Must have basic & intermediate math skills to distinguish winning/losing combinations and complete customer transactions.

• Establish and maintain a relationship with customers for repeat business.

• Use of calculator and telephone.

• Must have ability to maintain an effective working relationships with and communicate directly and by transcription with guests, general public, management and staff.

• Understand and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels and other instructions.

• Must be able to work under stressful conditions.

GAMING

Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.

FLSA STATUS:

LEGAL EMPLOYER:  MIL

MULTI-PROPERTY:  NO

BONUS PLAN:  NO

LICENSE(S): Illinois Gaming Level 2

EEO CODE: