Full-Time

Expert Support Engineer

Cyber Protection

Confirmed live in the last 24 hours

Acronis

Acronis

1,001-5,000 employees

Secure file sync and share solution

Crypto & Web3

Expert

Houston, TX, USA

Required Skills
Communications
Customer Service
Linux/Unix
Requirements
  • 2+ years of experience in an advanced Tier 2 technical support role
  • Fluent English (both written and verbal)
  • Experience with Windows Server, Linux/UNIX, Networking, Virtualization, and Business applications
  • Good communication skills and customer service focus
  • Passion for troubleshooting and ability to come up with efficient solutions
  • Ability to prioritize and switch between time-sensitive issues
Responsibilities
  • Troubleshoot and resolve technical incidents for corporate customers and partners
  • Build and maintain strong relationships with customers and partners
  • Interact with Engineering and Business departments to resolve complex technical customer issues
  • Train and mentor junior team members
  • Participate in developing documentation and technical articles
  • Stay up to date on industry changes and technological advancements

Acronis Cyber Files is a secure file sync and share solution that enables remote collaboration and access to company files on any device, with support for mobile, Mac, PC, and web platforms. It offers sophisticated security controls, integration with Active Directory, and encryption for data protection, while supporting access to corporate file servers, NAS, SharePoint, and CMIS.

Company Stage

Series A

Total Funding

$941.2M

Headquarters

Schaffhausen, Switzerland

Founded

2003

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

-8%

2 year growth

2%

Benefits

Medical, dental, &vision insurance plans

Life Insurance, STD and LTD policies

401(k) retirement plan and company match

Corporate rates and discounts

Competitive package

Flexible working hours

3+ weeks of PTO and 10 paid holidays

Smart casual dress code

Free snacks and drinks

Office social events