Engineer – Product Install 2

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

This position is designed to create a repeatable installation result under varying circumstances - delivering low cost, high quality installations/upgrades of KLA products.

The general function of this job is to perform and/or ensure completion of all activities required to handoff a KLA tool that meets or exceeds all criteria that was pre-defined by KLA and the customer.
These activities will include, but not be limited to - site surveys, pre-installation, installation, troubleshooting, acceptance, training, and handoff of the product.
These activities will include, but not be limited to communication/interface/management with customers, sales, division engineering, local field service representatives, and manufacturing.
RESPONSIBILITIES:
1.Instal/Upgrade  of newly purchased products.
2. Hold Pre-Installation Meeting with the Customer to scope customer unique requirements.  Create Plans of Action to measure/confirm/satisfy unique needs. Execute Plans of Action and validate deliverables with customer
3. Install Tool to meet KLA Specs, through conformance testing according to procedures
4. Troubleshoot complex system issues in a timely manner - using abstract thought, data analysis, 7-step problem solving methodology and other available tools - to repair/correct those issues and achieve compliance to KLA specs and other customer requirements         
5. Manage project escalations across customer, region, and various factory resources to meet committed customer milestones
6. After conformance testing, meet with customer to facilitate Warranty Signoff through management of regional handoff, documentation of outstanding Warranty deliverables, and communication with customer/division
7. Achieve Cycle time/Cost targets through management of contributing factors (parts usage, cross-charges, escalation support, etc)
8. Manage Customer Satisfaction through Pre-Activity Meeting, Routine Update Meeting, Escalation Meetings, Post-Activity Meeting, and Warranty Meeting
9. Perform Install/Customer-focused Applications testing to approve Operational Quality of tool 
10. Document Installation Non-conformances through a remote database management system            
11. Communicate installation status through daily pass down and web-based reporting systems
12. Provide Training in operation/maintenance of tool to Install Engineers, Region Engineers, and Customers.

Minimum Qualifications

KNOWLEDGE AND SKILL:
Requirements:
BSEE or equivalent relevant experience.
~5 years Industry Related experience
Must obtain KLA certification as well as maintain ongoing certification
English Language + Local Language (for non-US positions) Fluency (reading and writing) + Japanese (Nice to Have)
Previous experience on KLA equipment required.
Previous Travel Experience with ability to secure appropriate travel documentation
Microsoft Office Proficiency

Traits:
Flexible - Inquisitive Individual that welcomes change
Experienced - must handle high pressure situations with level headed grace
Autonomous - to work in unstructured environments
Team player - Work with multiple countries/teams/management levels to achieve deliverables

Skills:
Strong Analytical skills - Troubleshooting, Project Management, Business Savvy
Strong Interpersonal skills - Friendly, Culturally sensitive, Highly Communicative, Non-confrontational, Capable of Conflict Resolution.   Advanced analytical skills.  Advanced mechanical aptitude

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Use of AI Statement 

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.