Manager – Home Sales Advisors

Location: 

In-office roles require all role responsibilities to be performed in the office. Candidates must be based within a 50-mile commuting distance of the specified office location, or able to commute to the Phoenix, Arizona office. Opendoor is a default, in-person company, and values having employees working in-office to foster a collaborative work environment and company culture.

What You’ll Need 

• At least 3 years of experience leading and managing a sales team.
• Strong track record of attaining and exceeding sales goals. 
• Experience managing individual and team performance through data-backed insights (SLAs, KPIs, etc.) and coaching areas of opportunity.
• Data-driven approach with expertise in CRM tools (Salesforce, HubSpot, etc.), sales engagement platforms, and reporting/analytics.
• Demonstrated ability to scale outbound volume while maintaining quality and compliance in regulated or competitive markets.
• Project management skills to balance multiple projects and deadlines simultaneously. 
• Cross-functional collaboration skills working with various internal teams on pilots, product launches, and additional initiatives.
• Excellent communication, influence, and stakeholder management skills across executive leadership and cross-functional partners.
• Comfortability working in a fast-paced, startup environment where roles and processes continually shift as the company evolves. 
• Growth mindset and experience guiding a team through changes and ambiguity.
• Experience acting as the primary point of contact and subject matter expert for managing unique escalations.
• Team player mentality that fosters a team culture of giving and receiving feedback. 
• Can work weekend coverage shifts ~1x/every-other-month. Our team works 7 days per week and we need managers to be available to help with escalations and coverage.

About the Role 

This is an opportunity to lead an impactful team of Home Sales Advisors through hands-on coaching and development while also maintaining a relentless focus on improving the experience for the thousands of customers (buyers, sellers, partners) that we serve on a monthly basis. We’re looking for someone with the right blend of natural leadership, builder mentality, operator mindset and problem solving ability. This role is based out of our Phoenix Office and will report to the Senior Director of Sales.

What You’ll Do 

• Inspire & lead your team to act with urgency, to hold themselves accountable, and to create a culture of superior execution in the service of our customers. 
• Serve as the first point of contact for customer escalations, and to dive into the weeds with your team on a daily basis, removing blockers, handling escalations and communicating up and across as appropriate.
• Drive outbound sales performance by leading a team of representatives focused on prospecting, pipeline generation, and conversion. 
• Establish, track, and report on KPIs (calls, connects, conversion rates, revenue, etc.), ensuring accountability and consistent improvement. Monitor daily/weekly/monthly key metrics including both inputs and outputs.
• Develop and refine sales playbooks and call strategies to optimize outbound volume and maximize effectiveness.
• Monitor and improve customer satisfaction (CSAT) through quality assurance, coaching, and customer feedback loops.
• Weigh decisions and work closely with other team managers to improve processes with consideration for both the customer experience and our bottom line.
• Prioritize coaching, mentorship and performance management opportunities.
• Identify and shine a light on operational seams that negatively impact the customer experience. 
• Support hiring and team scaling efforts.
• Foster a high-performance culture rooted in accountability, motivation, and continuous improvement.
• Implement scalable processes and tools (CRM, dialers, reporting, dashboards) to support growth and operational excellence.
• Act as a player-coach when necessary, modeling effective outbound conversations and objection handling.

Bonus points if you have 

• You have residential real estate experience
• You have Proptech experience
• You have high growth startup experience

Compensation: 

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The U.S. pay range for this position is $88,800 - $111,000 annually. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.

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