Dealer Performance Manager

The Opportunity:

If you enjoy being client-facing then this is the position for you!  Serving as a field service provider for the Company, the Dealer Performance Manager is responsible for engaging, managing, and retaining dealer accounts within their book of business to ensure a consistent revenue and profitability stream aligned with strategic goals. This role will report to the Director, Strategic Accounts Service, and is responsible for soft upselling of TrueCar products and features to existing dealers, acting as a liaison between dealers and TrueCar, understanding the needs of dealers, and problem-solving. 

How you will contribute to TrueCar’s success:

• Manage, maintain, and retain dealer accounts within an assigned book of business, ensuring consistent engagement with dealers. 
• Advocate for dealer success to reduce churn and problem-solve issues.
• Onboard, train, and support dealer accounts using standard practices developed to provide efficient support for a book of business. 
• Ensure dealers have the resources available to enable their success on the TrueCar platform using all available self-service collateral, training materials, and performance reporting. 
• Work collaboratively with Account Executives, Dealer Operations, and Dealer Training teams to support the needs of an assigned book of business by troubleshooting, reporting, documenting, and taking initiative in problem-solving issues.
• Establish and maintain strong relationships with dealer senior leaders and decision-makers.  
• Monitor and resolve dealer escalations with all involved functional areas, including Dealer Performance and Sales Operations teams, to assure approval and success. Support and lead resolution of challenges where required. 
• Serve as liaison between the Dealer and Dealer Operation teams with respect to product implementation and continuous product management. 
• In partnership with the Dealer training team, learn about new or upcoming products and features, ensuring a high level of personal proficiency in knowledge and functionality of products. Serve as subject matter expert in TC products. 
• Support a team environment with strong morale, and positive energy, anchored on sales goals.  
• Report and record all sales activity notes within Salesforce and communicate properly with applicable team members.  
• Serve as a Change Agent, leading change and acting as a catalyst for continuous improvement. 
• Support in the management of account receivables for assigned accounts. 
• Demonstrate a high level of attentiveness towards dealers and actively contribute to a culture that encourages high-quality service with a sense of urgency. 
• Develop trusting relationships and open communication, accepting feedback (up and down).

Your Expertise: 

• Demonstrated success in relationship management in the automotive industry
• Experience in digital media advertising
• Tech-savvy with the ability to understand, interpret and present data with a consultative approach 
• The ability to grasp new concepts quickly with an open mind for change and a willingness to solve problems
• Excellent communication skills with the ability to listen for understanding and influence outcomes
• Strong presentation skills and experience in creating visually engaging presentations using Microsoft PowerPoint
• Proven track record of excellent client service 
• Experience with Salesforce or other Customer Relationship Management tool utilization 
• Expertise in interfacing with client contacts at various levels. 
• Demonstrated ability to effectively present information including complex technical content and respond to client requirements/requests. 
• Ability to understand client standards and requirements pertaining to offered products, features, and capabilities. 
• Ability to communicate client requirements and methodologies to the internal organization to ensure alignment 
• Ability to represent the company within an assigned book of business
• Ability to utilize state-of-the-art office software and learn new software
• High integrity, self-starter, strong work ethic, with a high level of energy
• Ability to travel domestically by airplane or car for overnight trips over 75% of the time

Base Salary + Target Incentive: $115,000 - $125,000