Full-Time

Implementation Consultant

Posted on 8/20/2024

Klaviyo

Klaviyo

1,001-5,000 employees

Marketing automation for e-commerce businesses

Consumer Software
Consumer Goods

Compensation Overview

$88k - $132kAnnually

+ Variable Compensation + Overtime

Junior

Boston, MA, USA

Category
IT Consulting
Consulting
Required Skills
Sales
Communications
Marketing
Requirements
  • 2+ years SaaS implementation experience
  • A professional with proven expertise in establishing trusted customer relationships across multiple stakeholders on global teams, building partnerships with internal and external teams to drive creative solutions
  • Well-informed and continuously learning about the evolving martech landscape, surrounding technologies, with an ability to appropriately position Klaviyo value propositions to complex customers.
  • Experienced with Martech solutions leveraging best practices across Email, SMS with a keen understanding of how to leverage a CDP for advance use cases
  • An excellent communicator through a variety of channels, demonstrating strong written and verbal skills, and the ability to work effectively represent marketing needs across a variety of audiences (project managers, marketing leads, developers, etc.)
  • A strong project manager with a track record of independently driving outcomes on time
  • Collaborates with a positive attitude, curiosity, and eagerness to learn, who thrives in a quickly changing environment.
Responsibilities
  • Effectively implement new customers, leading them through platform migration, executing on customer use cases and key milestones to fast-track value.
  • Lead the implementation phase for new customers including managing project scope, budget, plan, resources, and timeline.
  • Build strong stakeholder relationships through effective communication with internal and external stakeholders.
  • Successfully complete projects by providing visibility into risk and driving accountability to reach customer goals.
  • Provide both strategic and technical best practices in building Klaviyo solutions for customers unique requirements.
  • Understand each customer’s existing tech stack and make best practice recommendations for their integration with Klaviyo.
  • Apply a core understanding of API and Webhook functionality to help customers achieve key customer use cases utilizing the Klaviyo platform.
  • Monitor implementation health across your book of business to ensure we are fast-tracking value and setting customers up for long term success.
  • Work closely and proactively with the full Account Team including Solutions Architects, Sales, Customer Success Managers, Deliverability Strategists, and Support in order to drive the implementation, advocate for customers, and achieve customer goals.
  • Regularly update tools and systems without management reminders (project status, risks, timesheets, etc.)

Klaviyo offers marketing automation and customer data management tools tailored for e-commerce businesses. Their platform enables companies to collect and analyze customer data to create personalized marketing campaigns, including email and SMS marketing. Klaviyo stands out by integrating seamlessly with various e-commerce tools and providing access to expert agencies through its Partner Programs. The company's goal is to help e-commerce businesses strengthen customer relationships and drive growth through effective, data-driven marketing.

Company Stage

IPO

Total Funding

$757.3M

Headquarters

Boston, Massachusetts

Founded

2012

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

-3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Klaviyo's AI-driven personalization aligns with the growing trend in email marketing.
  • The rise of zero-party data collection enhances Klaviyo's personalized marketing capabilities.
  • Klaviyo's integration of SMS and email campaigns boosts customer engagement rates.

What critics are saying

  • Emerging AI-driven marketing platforms could erode Klaviyo's market share.
  • Privacy regulations may increase compliance costs for Klaviyo.
  • Economic downturns could reduce marketing budgets, impacting Klaviyo's revenue.

What makes Klaviyo unique

  • Klaviyo integrates natively with customer data sources for seamless marketing automation.
  • The platform offers personalized marketing through AI-driven email and SMS campaigns.
  • Klaviyo's subscription model allows businesses to scale marketing efforts efficiently.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

401(k) Company Match

Paid Holidays

Professional Development Budget

INACTIVE