Richemont

Luxury-goods holding company acquiring maisons

Client Data & Knowledge Trainee

Data Management +1Confirmed live in the last 24 hours

InternshipMilan, Metropolitan City of Milan, ItalyHybrid

About the Job

Requirements

A master's degree in Business Administration or Engineering.
A strong analytical mindset and problem-solving skills, including complex analysis, analytics frameworks, translating results into actionable recommendations, and connecting technical understanding with business needs.
Experience supporting and implementing complex data management systems and maintaining high-standard data security practices.
A solid understanding of the luxury industry.
Experience with data visualization and analytics tools; Looker is preferred, SQL knowledge is appreciated, and solid knowledge of Excel and PowerPoint is required.
Fluency in English and Italian.

Responsibilities

Build and monitor client profile analyses for strategic documents, projects, and ad hoc requests in collaboration with management and commercial and marketing teams.
Participate in setting client KPIs in an omnichannel landscape and monitor performance across retail, e-commerce, and external partners.
Review yearly documents and prepare relevant summaries to share locally.
Proactively suggest and build ad hoc analyses to improve client knowledge.
Support the CRM team in monitoring clienteling performance.
Collaborate with the High End team to identify high-potential clients regularly.
Ensure database growth and quality through the Data Quality project by training newcomers, setting and monitoring monthly KPIs, supporting retail teams, and liaising with Central and Europe teams, commercial and marketing teams, and store teams.
Monitor the client registration tool by supporting store teams in flagging and escalating app bugs and possible improvements, following up on enhancement requests and projects, training newcomers, and monitoring tool usage by key users.
Clean and ensure database accuracy through deduplication of client accounts.
Identify potential areas of improvement.
Build, update, and improve dashboards to automate weekly and monthly performance monitoring.
Identify relevant and strategic KPIs based on strategic objectives and projects, and synthesize performance in recurring automated reports.
Test and review central dashboards to adapt them to the market, participate in enhancements, and identify potential improvements.
Represent the client data team and promote a data-oriented and performance mindset across commercial, marketing, and store teams.
Train boutiques and retail partners regularly on data topics and build concise documents to follow up on client profiles and KPI performance.
Serve as the market's Looker champion by training newcomers, supporting users, handling technical requests, and identifying bugs and areas for improvement.

Desired Qualifications

Looker experience is a plus.
Knowledge of SQL is appreciated.
Additional languages are a plus.

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

YOUR MISSION

As part of the Client Engagement Team, you will support the Client Engagement Project Manager in analysing our clients’ profile, building monitoring dashboards and ensuring our database quality both in Italy and Greece and in an omnichannel perspective. You will be in direct contact with boutiques, commercial & marketing departments, Europe regional teams and Headquarters.

HOW WILL YOU MAKE AN IMPACT?

CLIENT DATA, PROFILING & KNOWLEDGE

Build and monitor client profile analysis for strategic documents and projects and adhoc requests, in collaboration with management and other teams (commercial, marketing)
Participate in setting client KPIs in an omnichannel landscape and monitor performance across all channels (retail, e-commerce & external partners)
Review yearly documents and build a relevant synthesis to share locally
Proactively suggest and build adhoc analysis in order to improve our clients’ knowledge
Support CRM team in the monitoring of clienteling performance
Collaborate with High End team to identify high potential clients on a regular basis
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DATABASE MANAGEMENT & OPTIMISATION

Ensure growth and quality of our database through the Data Quality project: training newcomers, set and monitor monthly KPIs, support retail teams, and liaise with all stakeholders: Central and Europe teams, commercial & marketing teams, store teams
Monitor the client registration tool: support store teams in flagging and escalating app bugs and possible improvements, follow-up on enhancement requests and projects, train newcomers and monitor the tool usage by key users
Clean and ensure database accuracy: deduplication of client accounts
Identify potential areas of improvement
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REPORTING AUTOMATION & DATA ANALYSIS (LOOKER)

Build, update and improve relevant dashboards to automatise performance monitoring on a weekly/monthly basis
Identify relevant & strategic KPIs based on strategic objectives & projects, and synthesize performance in recurrent automatic reports
Test and review central dashboards to adapt them to the market, participate in enhancements and identify potential improvements
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CHANGE MANAGEMENT

Be the voice for the client data team, diffuse a data-oriented & performance mindset across the different teams (commercial, marketing, store teams)
Support boutiques and retail partners in training them regularly on data topics and building synthetic documents to follow-up on their clients’ profile and KPI performance
Become the “Looker champion” of the market: training for newcomers, support all users and handle technical requests, identify bugs and areas of improvement

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Master’s degree in Business Administration or Engineering
Strong analytical mindset and problem-solving skills: complex analysis, analytics frameworks, translating results into actionable recommendations. Able to join technical understanding with business needs.
Experience in supporting and implementing complex data management systems and maintaining high-standard data security practices
Solid understanding of the luxury industry
Experience with Data visualization and analytics tool: preferably Looker (would be plus), SQL notions are also appreciated. Solid Knowledge of Excel and PowerPoint
Strong communication skills and thrive working cross-functionally, ability to engage with colleagues at all levels of seniority
Languages: Fluent in English and Italian, other languages would be considered a plus

WHAT WE OFFER

6 months internship
Reimbursement: 900 euros per month
8 euros Satispay meal vouchers for each day

About the Company

Richemont

Luxury-goods holding company acquiring maisons

Richemont is a Swiss-based holding company that owns a collection of luxury brands, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre, and IWC Schaffhausen. It operates by acquiring and nurturing iconic luxury maisons with rich histories, then leveraging their heritage to create premium jewelry, watches, and accessories sold worldwide through its brands and retail networks. Unlike diversified conglomerates that mix many non-luxury businesses, Richemont focuses exclusively on high-end goods and has deliberately shifted away from other interests (like tobacco) to sharpen its luxury focus. Its goal is to build a global luxury powerhouse by growing its brands, expanding across geographies, and maintaining control over premium product sourcing, design, and distribution.

Company size: 10,001+
Company stage: IPO
Headquarters: Bellevue, Switzerland
Founded: 1988

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