Full-Time

IT Support Specialist

Stellar Innovations

Stellar Innovations

No salary listed

No H1B Sponsorship

Columbus, OH, USA

In Person

On-site support at the Defense Logistics Agency in Columbus, Ohio.

US Citizenship, US Top Secret Clearance Required

Category
Customer Experience & Support (1)
IT & Security (1)
Required Skills
CompTIA Security+
Cybersecurity
Requirements
  • Six years of progressive experience in Information Processing, including three years specialized in Information Processing involving a range of hardware and software solutions and two years of hands-on installation experience.
  • Must possess a current, active Top Secret Security Clearance.
  • Must possess a current, active Department of Defense-approved 8570 baseline certification: Category IAT Level II CompTIA Security+.
  • Must possess one of the listed Computing Environment certifications: MCITP SA, MCITP EA, MCSA: WS2016, MCSE: WS2016, MCSM:DS, M2012 NET, MCM: Windows Server 2016: Directory, MCA: MS Windows Server Directory, CCAA, or GCWN M.
  • U.S. citizenship is mandatory.
Responsibilities
  • Plan and deliver customer support services, including installation, troubleshooting, user assistance, and training.
  • Diagnose and resolve problems in response to customer-reported incidents.
  • Plan and analyze work processes.
  • Research and report trends and patterns of problems.
  • Develop training materials and perform computing and information-system training sessions.
  • Develop and maintain problem-tracking databases.
  • Install, troubleshoot, and maintain hardware and software.
  • Perform backup and recovery operations.
  • Consult with users to identify needs and requirements.
  • Conduct feasibility studies and trade-off analyses.
  • Ensure the rigorous application of information-security and cybersecurity policies, principles, and practices.
  • Support DLA eProcurement systems as required.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

N/A