In PersonOn-site support at the Defense Logistics Agency in Columbus, Ohio.
IT OperationsIT Service Desk & End User Support
No H1B Sponsorship
US Citizenship, US Top Secret Clearance Required
About the job
Requirements
Six years of progressive experience in Information Processing, including three years specialized in Information Processing involving a range of hardware and software solutions and two years of hands-on installation experience.
Must possess a current, active Top Secret Security Clearance.
Must possess a current, active Department of Defense-approved 8570 baseline certification: Category IAT Level II CompTIA Security+.
Must possess one of the listed Computing Environment certifications: MCITP SA, MCITP EA, MCSA: WS2016, MCSE: WS2016, MCSM:DS, M2012 NET, MCM: Windows Server 2016: Directory, MCA: MS Windows Server Directory, CCAA, or GCWN M.
U.S. citizenship is mandatory.
Responsibilities
Plan and deliver customer support services, including installation, troubleshooting, user assistance, and training.
Diagnose and resolve problems in response to customer-reported incidents.
Plan and analyze work processes.
Research and report trends and patterns of problems.
Develop training materials and perform computing and information-system training sessions.
Develop and maintain problem-tracking databases.
Install, troubleshoot, and maintain hardware and software.
Perform backup and recovery operations.
Consult with users to identify needs and requirements.
Conduct feasibility studies and trade-off analyses.
Ensure the rigorous application of information-security and cybersecurity policies, principles, and practices.
Support DLA eProcurement systems as required.
00703-26
Do you enjoy learning about new technologies and how they can be used to provide cutting edge services to the Air Force and DOD customers? If so, then look to join the Stellar Innovations and Solutions team!
The selected applicant will become part of an existing team, in an environment that will challenge you, force you to continuously innovate, and work on solutions that make a difference.
There is a future for you here to support highly visible and strategic programs at SIS! If you love technology and want a career making a difference supporting meaningful Air Force and DOD programs, then Stellar Innovations is the company for you!
Stellar Innovations & Solutions Inc. is seeking an IT Support Specialist to join our government project supporting onsite at Defense Logistics Agency (DLA)in Columbus, OH.
RESPONSIBILITIES:
This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:
diagnosing and resolving problems in response to customer reported incidents
planning and analysis of work processes
researching and reporting trends and patterns of problems
developing training materials and performing computing/information system training sessions
developing and maintaining problem tracking databases
installing, troubleshooting, and maintaining hardware and software
performing backup and recovery operations
consulting with users to identify needs and requirements
conducting feasibility studies and trade-off analyses
ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices
May be required to support DLA’s eProcurement system(s).
Minimum Experience:
Six (6) years of progressive experience in the field of Information Processing
Three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions
Two (2) of which are concentrated, hands on experience in installing
Security/Clearance Requirements
MUST possess a current/active Top Secret Security Clearance
MUST possess a current/active DoD Approved 8570 Baseline Certification: Category IAT Level II CompTIA Security+
MUST possess one of the following Computing Environment certifications: MCITP SA, MCITP EA, MCSA: WS2016, MCSE: WS2016, MCSA: WS2016, MCSM:DS, M2012 NET, MCM: Windows Server 2016: Directory, MCA: MS Windows Server Directory, CCAA, GCWN M
US Citizenship is mandatory.
SIS, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.