Associate – Client Services

Job Description

The Associate – Client Services role is a foundational training and development position designed to build core competencies in enterprise account support, client communications, and operational execution. Through direct mentorship and cross-functional exposure, the Associate will prepare for progression into a full time Client Services role supporting key accounts and complex client workflows.

Responsibilities: 

Developmental

• Shadow experienced Client Service Professionals, Account Specialists, and Strategic Account Specialists to understand tier-one account workflows, client escalation protocols, and SLA management.
• Assist Account Specialists in the day-to-day administration of enterprise client accounts, including order entry, quote generation, job specification tracking, and inventory reporting.
• Partner with Strategic Account teams to monitor project timelines, gather client-specific deliverables, and support regular business reviews (QBRs/SBRs).
• Learn and leverage internal ERP, CRM, and order management platforms to ensure data accuracy, billing precision, and prompt order processing.
• Assist in resolving operational inquiries, managing proof approvals, and tracking shipments through to client delivery.
• Build foundational knowledge of full product and solution offerings to identify service expansion and account-retention opportunities.

Professional:

• Enter Data, Order Processes, and change notices in related systems as required ensuring job instructions are verified and correctly entered in the various manufacturing systems.
• Types of entries may include:
  • Obtaining delivery commitments
  • Special freight quotes
  • Pricing
  • Proof of delivery
  • Order status
  • New Item set up

Qualifications

• High School Diploma or equivalent is required
• Strong computer proficiency, including intermediate skills in Microsoft Excel (spreadsheets, VLOOKUP, pivot tables) and standard office productivity suites.
• Strong analytical, organizational, and critical-thinking skills with high attention to detail.
• Exceptional verbal and written communication skills suitable for professional client-facing interactions.
• Prior customer service, client relations, retail management, or corporate internship experience is an asset.
• Exposure to CRM platforms (Salesforce) or enterprise ERP systems (e.g., SAP, Oracle) is a plus.

Additional Information

RRD's current salary range for this role is $36,900 to $50,900 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

Salary Grade: Grade 52