Delivery Hero

Global online food delivery marketplace

Associate Account Management

Account ManagementConfirmed live in the last 24 hours

Full-timeTaguig, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

A bachelor's degree is required.
Preferably, candidates have 1–3 years of lead or account management experience, ideally in the food and beverage industry.
Strong in-person interpersonal and communication skills and strong negotiation skills are required.
Candidates should have endurance and perseverance in following up with partner restaurants.
Candidates should be able to organize communication with partners in a structured and efficient manner.
Candidates should be able to work independently and as part of a team.
Candidates should have a keen interest in and good understanding of building relationships with clients.
English and Filipino language skills are required.

Responsibilities

Manage and enhance working relationships with partner restaurant chains through regular personal contact with restaurant managers.
Regularly renegotiate contract conditions, such as commission rates or minimum basket sizes, with restaurant managers.
Convince restaurant managers to implement a backlink on their websites or a splash page to convert online traffic into additional orders.
Design and improve the after-sales process by streamlining operations and the customer relationship management system.
Find and convince suitable partner restaurants to join the corporate menu booklet, and monitor order trends and customer experience after integration.
Negotiate exclusive deals with the best partner restaurants to increase orders while safeguarding relationship quality.
Ensure partner restaurants maintain a high customer experience and brief them on how to improve it.

Desired Qualifications

A desire to contact and persuade local restaurants and chains.
A pleasant personality, high enthusiasm, and commitment.

Job Description

Job Description

Manage and enhance the work relationship with the partner restaurant chains through regular, personal contact with the restaurant manager
Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
Design and improve the aftersales process by streamlining the operations and the CRM system
Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it

Qualifications

Qualifications

Bachelor’s degree graduate
Preferably 1-3 years lead or account management experience preferable in the food and beverages industry
Great interpersonal and communication skills in person, strong negotiation skills
A desire to contact the best local restaurants and chains: you thrive and excel at convincing people
Endurance and perseverance in the process of follow up on partner restaurants
Pleasant personality, high level of enthusiasm and commitment
Ability to work structured and efficiently organize the communication process with our partners
Team player, self-motivated with the ability to work self-reliant
Keen interest and good understanding of building relationships with clients
Required language(s): English and Filipino

Additional Information

About the Company

Delivery Hero

Global online food delivery marketplace

Delivery Hero SE runs a global online marketplace for food delivery and on-demand services. It connects customers with restaurants, local shops, and delivery-only Dmarts through mobile apps and websites, with orders placed and paid online and deliveries handled by its logistics network. The platform makes money mainly from commissions on each order, delivery fees, advertising, and quick-commerce services for groceries and household items. Its approach combines a wide geographic reach with multiple lines of business (restaurant delivery, groceries, and logistics), often growing by acquiring local competitors, to control both the marketplace and delivery operations and capture a large share of local on-demand commerce.

Company size: 10,001+
Company stage: IPO
Headquarters: Berlin, Germany
Founded: 2011

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