GBM

Online auction platform with bidder incentives

Analista de Mesa de Servicio Junior

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeBarranquilla, Atlantico, ColombiaNo salary listedIn-person

About the Job

Requirements

A maximum of two years of experience in technical support or service desk roles, preferably in IT environments.
Demonstrated experience managing and resolving incidents and requests.
Technologist qualification or advanced student status in Systems Engineering, Computer Engineering, Information Technology Engineering, or a related IT field.
Knowledge of ITIL; certification is preferred.
Knowledge of service desks, end-user equipment support, printers, and communications equipment.
Availability for rotating shifts and on-call duty.

Responsibilities

Manage incidents and requests with increased autonomy, applying technical procedures and support tools to resolve cases involving technology equipment and services.
Track incidents and requests, monitor response and resolution times, coordinate with support groups, and escalate cases when necessary.
Document solutions, update the knowledge base, record completed activities, and support the identification of opportunities to improve service processes.
Ensure compliance with OLAs and SLAs by managing technology infrastructure according to client contractual commitments and maintaining the day-to-day health of processes with business units.

Desired Qualifications

ITIL certification.

Descripción:

Responsable de garantizar el cumplimiento de los OLA’s y SLA’s gestionando la infraestructura de Tecnología, basados en los compromisos contractuales de los clientes, asegurando la sanidad de los procesos del día a día con las unidades de negocios.

Responsabilidades:

Gestionar incidentes y solicitudes con mayor autonomía, aplicando procedimientos técnicos y herramientas de soporte para resolver casos relacionados con equipos y servicios tecnológicos.
Realizar seguimiento a los incidentes y solicitudes, controlar los tiempos de atención y resolución, coordinar con los grupos de soporte y escalar oportunamente los casos que lo requieran.
Documentar soluciones, actualizar la base de conocimiento, registrar las actividades realizadas y apoyar la identificación de oportunidades de mejora en los procesos de atención.

Requisitos:

Experiencia: Máximo 2 años de experiencia en roles de soporte técnico o mesa de servicio; preferiblemente entornos de TI. Experiencia comprobada en la gestión y resolución de incidentes y solicitudes.
Formación: Tecnólogo o Estudiante avanzando en:

Ingeniería en Sistemas
Ingeniería en Computación
Ingeniería en Tecnologías de Información
Carreras afines al área de Tecnologías de Información

Conocimientos técnicos: Conocimientos en ITIL, preferiblemente con certificación. Conocimientos en mesas deservicio, soporte a equipos de usuario final, impresoras y equipos de comunicaciones.

Modalidad: presencial. Turnos rotativos, disponibilidad de guardia

About the Company

GBM

Online auction platform with bidder incentives

GBM operates gbm.auction, an online auction platform that pays bidders a payout whenever another bidder places a higher bid using its Bidder Incentive Auction™. The system uses proprietary auction technology to create ongoing bidding incentives, so bidders can earn cash rewards even if they don’t win, while auctioneers can push higher final prices. It differentiates itself from typical online auctions by replacing the zero-sum dynamic with continued participation incentives and is connected to Bidwrangler, a related platform. The goal is to increase bidding activity and hammer prices, improve bidder engagement, and grow the collectibles market.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 2020

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