Partner Risk Monitoring Specialist

Job Description

As a Partner Risk Monitoring Specialist, you will play a critical role in ensuring that Wise adheres to regulatory and compliance requirements. You will be responsible for  monitoring our banks and online platforms partnering with Wise at Wise Platform. This position offers the unique opportunity to influence Wise’s mission and establish partnerships that facilitate instant, borderless money for more people.

Your mission

Wise Platform helps financial institutions and large enterprises leverage Wise’s infrastructure to offer their customers world class payments products through their own platforms. Wise Platform is a start-up within a scale up.  We’re a cross functional team across sales, account management, product, engineering, compliance, analytics and many other functions. We’re based across the world – from London to Singapore, Austin and beyond. 

Your primary mission will be to monitor the compliance activity of our banks and online platforms, assessing that partners onboard customers to our platform according to their compliance policies, Wise’s requirements and these meet our regulatory obligations.

Job Responsibilities:

• Perform ongoing monitoring measures applicable to Wise Platform partners in accordance with internal policies and procedures

• Assessing customers’ risks and applying risk-based approach methodologies

• Perform ongoing risk monitoring on complex and high risk customers, document and provide thorough analysis on potential risks and apply appropriate mitigation measures by analyzing their business activities, compliance programs and controls

• Assess the customer’s potential reputational and financial crime risk to Wise from Sanctions, PEP, and adverse media perspective

• Escalate and report compliance concerns to Financial Crime Oversight and other compliance teams where necessary

• Communicate with other internal teams when required to handle escalated or complicated cases

• Provide guidance and responses to daily inquiries from peers, front-line and management regarding case analysis, when appropriate

• Maintain a high understanding of AML/CFT Regulations, KYC/B requirements and how these impact the business, as well as Wise products and Services

• Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies

• KPIs: Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team

Qualifications

• A minimum of 4+ years of relevant industry experience, ideally in financial services, compliance roles or at a financial services regulator

• Expertise in compliance risk assessment and monitoring, ensuring thorough understanding and adherence to AML and CTF requirements

• Proven ability to manage risk and provide informed advisory services to enhance Wise’s compliance strategies

• Strong background in quality assurance, ensuring all due diligence documentation meets the necessary standards and is meticulously maintained

• Excellent skills in investigating client profiles and documenting findings clearly and accurately

• Demonstrated capability in effectively managing stakeholder relationships and maintaining resilience in a dynamic environment

• Comprehensive understanding of compliance controls and the ability to apply them effectively in monitoring and advisory processes

• Strong communication skills to convey compliance insights clearly and collaborate effectively with various teams

• Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts

Values and behavioural expectations 

This isn’t just a job, it’s a revolution

• Proactively Seeks Opportunities: Identifies areas for improvement in processes and documentation, works on solutions to enhance customer experience, and suggests fixes for recurring errors. 

• Embraces Change and Demonstrates Adaptability: Stays updated with recent changes, readily embraces new processes, and adapts quickly to shifting priorities while maintaining quality and focus. 

• Team Participation: Actively contributes to team discussions, collaborates to solve challenges, is receptive to feedback and able to provide feedback to peers. 

We get it done

• Overcomes Blockers: Quickly identifies roadblocks, leverages critical thinking to find solutions, and takes decisive action to prevent delays or issues from escalating.

• Takes Ownership: Takes full responsibility for assigned tasks, maintains up-to-date product knowledge, and continuously drives performance improvement to meet or exceed KPIs. 

• Enables team success: Works collaboratively to ensure team goals are met. Shares knowledge and resources, ensuring everyone has the tools and information needed to succeed.

• Data Driven: Demonstrates an understanding of data to measure and quantify the impact of their work. Analyses performance metrics to identify areas for improvement and supports decisions with relevant and reliable data.

Customer > team > ego

• Customer Satisfaction: Prioritises customer satisfaction over personal preferences, actively listens to customer feedback, and advocates for their needs within the organisation.

• Team Collaboration: Focuses on team success, recognizes contributions from all team members, and maintains humility to foster a collaborative work environment.

No drama, good karma

• Professionalism and Interpersonal Skills: Approaches interactions with a positive and constructive attitude, is ethical and fair, maintains respect and professionalism even in challenging situations. 

• Transparent Communication: Demonstrates great listening skills, empathy, and patience, and communicates honestly and transparently, focusing on solutions. Gives and receives timely and specific feedback to support growth and impact. 

• Fosters a Supportive Environment: Challenges arguments, not individuals, to promote healthy discussions. Recognizes personal limits and seeks help when needed, encouraging a culture where asking for assistance is welcomed.

Additional Information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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