National Service Sales Development Manager
No salary listed
Senior
Bachelor's
Olathe, KS, USA
In PersonExtensive travel to branch locations, including overnight travel, is required.
TrainingCorporate & Technical Training
About the job
Requirements
- At least 5 years of experience in sales or sales training, with demonstrated success in a residential, in-home, or direct-to-consumer environment such as HVAC, roofing, home services, security, or doors.
- Prior experience designing and facilitating group sales training programs is required, including formal sales trainer or curriculum development experience.
- Ability to build a training program from scratch, including its materials, curriculum structure, and facilitation approach.
- Strong group facilitation, presentation, and public speaking skills, including comfort leading technicians with varying experience levels and personalities.
- Ability to translate value and quality selling concepts into practical, repeatable language technicians can use with residential customers.
- Ability to build rapport quickly with technicians who may not see themselves as salespeople.
- Willingness and ability to travel extensively to branch locations, including overnight travel.
- Valid driver's license and acceptable motor vehicle record.
Responsibilities
- Develop, own, and continuously evolve the national service sales training program across residential service, EDS/ISS service, and CDS service lines.
- Travel to local offices to facilitate group training sessions for managers and technicians.
- Design and deliver technician training on building customer trust throughout the service interaction, from the on-my-way notice through arrival, initial contact, and wrap-up.
- Teach technicians when and how to sell during residential or service calls, present options, and communicate value, quality, and the right recommendation.
- Teach technicians professional development skills, including setting goals and identifying how to achieve them.
- Translate value-and-quality selling into practical, repeatable language technicians can use with customers.
- Design and deliver manager training for dispatch, service, and department managers on supporting technicians after formal training ends.
- Teach managers when and how to sell over the phone, present options, and communicate value, quality, and the right recommendation.
- Train managers in de-escalating and resolving customer problems and strengthening customer relationships.
- Teach managers to set an agenda and run sales meetings that inform, engage, and inspire technicians.
- Work with the Training Department to develop and maintain the full training curriculum, including materials, presentations, workbooks, role-play exercises, and reinforcement tools.
- Partner with branch and area leadership to schedule training sessions, assess technician sales skill levels, and identify branch-specific needs.
- Track and report on training effectiveness using defined metrics.
- Maintain a consistent training message and sales approach across locations while adapting delivery to local market and product differences.
- Develop and deliver train-the-trainer sessions to equip designated managers and leaders to reinforce and extend training between formal visits.
- Incorporate the training program into new technician onboarding.
- Continuously refine the curriculum based on field results, technician feedback, and evolving product and service offerings.
- Serve as an ongoing resource to managers on reinforcing value-and-quality sales behaviors after training sessions conclude.
Desired Qualifications
- Bachelor's degree in business, communications, or a related field is preferred; equivalent experience and training may be considered in lieu of a degree.
- Experience providing sales training to field personnel, building sales skills into a technical or service role rather than a dedicated sales role.
- Experience establishing a sales training program at a growing or decentralized organization.
About the company
DH Pace provides door-related products and services for both new construction and existing facilities, operating under the Overhead Door Ribbon brand in many U.S. markets. It sells, installs, and maintains doors and related systems through divisions such as DH Pace Door Services, Systems Integration, Construction Services, and the DH Pace Facilities Group, with 24/7 emergency and preventive maintenance. The company partners with Overhead Door Corporation as an authorized distributor since 1926 and also offers services under its own DH Pace brands. Its goal is to improve safety, security, convenience, and aesthetics of buildings to benefit the people who use them, while serving customers, employees, shareholders, and communities.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Olathe, Kansas
Founded
1926
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Simplify's Take
What believers are saying
- DH Pace opened a Raleigh location on February 15, 2025, expanding North Carolina coverage.
- It expanded in Florida on January 1, 2025, through Overhead Door Company of Tampa Bay.
- Revelio counted 2,916 employees in 2026, showing stable staffing during expansion.
What critics are saying
- The 2023 Eleventh Circuit trademark fight with OGD keeps DH Pace exposed to brand-enforcement costs.
- BBB logged 16 complaints in three years, signaling recurring customer-service friction at headquarters.
- If service quality slips, contractors like McCarthy and school districts can switch vendors quickly.
What makes DH Pace unique
- Since 1926, DH Pace sells, installs, and services doors, docks, and security systems nationwide.
- DH Pace combines local operating brands like Carolina Industrial Systems and Overhead Door Company.
- Its government-contract footprint spans 26 Texas contracts across maintenance, construction, equipment, supplies, and technology.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- Paid Holidays
- Floating Holidays
- 401(k) Retirement Plan
- Company paid: Life insurance
- Short-term Disability
- Long-term Disability