DH Pace

Distributes door systems and services nationwide

National Service Sales Development Manager

Corporate & Technical TrainingConfirmed live in the last 24 hours

Full-timeOlathe, KS, USANo salary listed

About the Job

Requirements

At least 5 years of experience in sales or sales training, with demonstrated success in a residential, in-home, or direct-to-consumer environment such as HVAC, roofing, home services, security, or doors.
Prior experience designing and facilitating group sales training programs is required, including formal sales trainer or curriculum development experience.
Ability to build a training program from scratch, including its materials, curriculum structure, and facilitation approach.
Strong group facilitation, presentation, and public speaking skills, including comfort leading technicians with varying experience levels and personalities.
Ability to translate value and quality selling concepts into practical, repeatable language technicians can use with residential customers.
Ability to build rapport quickly with technicians who may not see themselves as salespeople.
Willingness and ability to travel extensively to branch locations, including overnight travel.
Valid driver's license and acceptable motor vehicle record.

Responsibilities

Develop, own, and continuously evolve the national service sales training program across residential service, EDS/ISS service, and CDS service lines.
Travel to local offices to facilitate group training sessions for managers and technicians.
Design and deliver technician training on building customer trust throughout the service interaction, from the on-my-way notice through arrival, initial contact, and wrap-up.
Teach technicians when and how to sell during residential or service calls, present options, and communicate value, quality, and the right recommendation.
Teach technicians professional development skills, including setting goals and identifying how to achieve them.
Translate value-and-quality selling into practical, repeatable language technicians can use with customers.
Design and deliver manager training for dispatch, service, and department managers on supporting technicians after formal training ends.
Teach managers when and how to sell over the phone, present options, and communicate value, quality, and the right recommendation.
Train managers in de-escalating and resolving customer problems and strengthening customer relationships.
Teach managers to set an agenda and run sales meetings that inform, engage, and inspire technicians.
Work with the Training Department to develop and maintain the full training curriculum, including materials, presentations, workbooks, role-play exercises, and reinforcement tools.
Partner with branch and area leadership to schedule training sessions, assess technician sales skill levels, and identify branch-specific needs.
Track and report on training effectiveness using defined metrics.
Maintain a consistent training message and sales approach across locations while adapting delivery to local market and product differences.
Develop and deliver train-the-trainer sessions to equip designated managers and leaders to reinforce and extend training between formal visits.
Incorporate the training program into new technician onboarding.
Continuously refine the curriculum based on field results, technician feedback, and evolving product and service offerings.
Serve as an ongoing resource to managers on reinforcing value-and-quality sales behaviors after training sessions conclude.

Desired Qualifications

Bachelor's degree in business, communications, or a related field is preferred; equivalent experience and training may be considered in lieu of a degree.
Experience providing sales training to field personnel, building sales skills into a technical or service role rather than a dedicated sales role.
Experience establishing a sales training program at a growing or decentralized organization.

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100^th anniversary in business.

National Service Sales Development Manager

100 Years in Business | Grow with us

DH Pace Company, Inc. is hiring a results-oriented National Service Sales Development Manager who will be responsible for developing and leading DH Pace's national service sales training program for technicians and managers. In this role, you will build and deliver sales training that strengthens customer trust, equips technicians and managers to sell effectively and enables managers to support, coach, and lead their teams.

What You'll Do

Develop, own and continuously evolve DH Pace’s national service sales training program across service lines (Residential Service, EDS/ISS Service, CDS Service).
Travel to local offices to facilitate group training sessions for managers and technicians.
Design and deliver technician training covering:
- Building strong customer trust across the full-service interaction; from the on-my-way notice, through arrival and initial contact, to wrap up.
- Selling: teach when and how to sell on a residential or service call, how to present options, and how to communicate value, quality, and the right recommendation.
- Professional development: teach technicians how to set goals and identify how to achieve them.
- Translating value-and-quality selling into practical, repeatable language technicians can use with customers.
Design and deliver manager training (dispatch, service, department managers) covering:
- Supporting technicians after formal training ends.
- Selling: teach when and how to sell over the phone, how to present options, and how to communicate value, quality, and the right recommendation.
- Problem resolution: how to de-escalate and resolve customer problems and strengthen the customer relationship.
- Teaching managers how to set an agenda and run sales meetings that inform, engage, and inspire technicians.
Working with the DH Pace Training Department, develop and maintain the full training curriculum, including materials, presentations, workbooks, role-play exercises, and reinforcement tools.
Partner with branch and area leadership to schedule training sessions, assess technician sales skill levels, and identify branch-specific needs.
Track and report on training effectiveness using well defined metrics.
Maintain a consistent training message and sales approach across all locations while adapting delivery to local market and product differences.
Develop and deliver train-the trainer sessions to equip designated managers/leaders to reinforce and extend the training between formal visits.
Build the training program into new technician onboarding.
Continuously refine the curriculum based on field results, technician feedback, and evolving product/service offerings.
Serve as an ongoing resource to managers on reinforcing value/quality sales behaviors after training sessions conclude.
Other duties may be assigned

What You Bring

5+ years of experience in sales or sales training, with demonstrated success in a residential, in-home, or direct-to-consumer environment (i.e., HVAC, roofing, home services, security, door, or similar).
Bachelor’s degree in business, communications, or a related field preferred; equivalent combination of experience and training will be considered in lieu of degree.
Prior experience designing and facilitating group sales training programs. Formal sales trainer or curriculum development experience required.
Proven ability to build a training program from scratch, including materials, curriculum structure, and facilitation approach.
Strong group facilitation, presentation and public speaking skills; comfortable leading a room of technicians with varying experience levels and personalities.
Ability to translate value/quality selling concepts into practical, repeatable language technicians can use with residential customers.
Ability to build rapport quickly with technicians who may not see themselves as ‘salespeople.’
Willingness and ability to travel extensively to branch locations, including overnight travel.
Valid driver’s license and acceptable motor vehicle record.

Nice to Have's

Experience in sales training to field personnel (i.e. building sales skill into a technical/service role rather than a dedicated sales role).
Experience standing up a sales training program at a growing or decentralized organization.

What We Offer

Comprehensive medical, dental, and vision coverage — available your first full month
Generous paid time off plus paid holidays and floating holidays
Company-paid life insurance, short-term disability, and long-term disability
401(k) with employer match
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Voluntary benefits including supplemental life and critical illness coverage
Employee discounts for you and your immediate family
Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.

About the Company

DH Pace

Distributes door systems and services nationwide

DH Pace provides door-related products and services for both new construction and existing facilities, working with the Overhead Door Ribbon brand in many markets. It installs, maintains, and services doors and related systems through divisions like DH Pace Door Services, Systems Integration, Construction Services, and the DH Pace Facilities Group, with 24/7 emergency support and preventive maintenance programs. It differentiates itself through a combined suite of installation, integration, construction, and facilities management offered under multiple brand lines and via a long-standing authorized distributor partnership with Overhead Door since 1926. Its goal is to improve the safety, security, convenience, and aesthetics of buildings to enhance the lives of people who use them, while serving customers, employees, shareholders, and communities.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Olathe, KS
Founded: 1926

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