MP Solutions

Self-funded software solutions provider globally

Technical Support Analyst - Fluent German with English

Customer SupportConfirmed live in the last 24 hours

Full-time

About the Job

Requirements

Applicants must be located in Hungary.
Hungarian citizenship is required.
A Hungarian work permit is required.
Fluent German at C1 level or higher is required.
Fluent English at C1 level is required.
Strong written and verbal communication skills are required.
A customer-focused mindset and problem-solving attitude are required.
The ability to work in a fast-paced environment is required.
Strong attention to detail and organizational skills are required.

Responsibilities

Provide customer support through phone, email, and chat channels.
Assist customers with product- and service-related questions.
Support order processing and order-related inquiries.
Troubleshoot technical and non-technical issues.
Handle customer complaints professionally and efficiently.
Escalate complex cases to appropriate internal teams when necessary.
Ensure a high-quality customer experience in every interaction.
Maintain accurate records of customer interactions.
Collaborate with colleagues and internal stakeholders to resolve customer issues.

Technical Support Analyst (fluent German with English)

MP Solutions Ltd. · Budapest, Hungary (Hybrid) · Full-time · Posted 2026-09-23

Workplace: hybrid

Department: MPS PRS

Description

Join a multilingual customer support team supporting customers of leading global technology brands. In this role, you will communicate with customers via phone, email and chat, helping them with product-related questions, troubleshooting, order support and general inquiries.

Location: We have opportunities at the Budapest or Debrecen office or remotely.

Schedule: Monday - Friday, full-time (mostly 8:30-17:00)

Languages: We are looking for candidates with German with strong English.

What You Will Do

Provide customer support through phone, email and chat channels
Assist customers with product and service-related questions
Support order processing and order-related inquiries
Troubleshoot technical and non-technical issues
Handle customer complaints professionally and efficiently
Escalate complex cases to the appropriate internal teams when necessary
Ensure high-quality customer experience in every interaction
Maintain accurate records of customer interactions
Collaborate with colleagues and internal stakeholders to resolve customer issues

Requirements

Hungarian location
Hungarian citizenship
Hungarian work permit
Fluent German language skills (C1 level or higher)
Fluent English (C1 level)
Excellent communication skills, both written and verbal
Customer-focused mindset and problem-solving attitude
Ability to work in a fast-paced environment
Strong attention to detail and organizational skills

Benefits

Stable Monday - Friday schedule
Long-term career opportunities
Employee benefits package after the probation period (28.000 HUF SZÉP-card)

Apply

Apply at MP Solutions Ltd.

About the Company

MP Solutions

Self-funded software solutions provider globally

MP Solutions is a small, self-funded team focused on delivering practical solutions to a global audience. They emphasize hands-on involvement by owners, who work closely with the team and live in the same environment to stay aligned with customers’ needs. The company’s offerings center on providing suited solutions to millions of happy users around the world. Their approach is to work directly with clients to understand problems and deliver concrete results rather than abstract plans. MP Solutions differentiates itself through owner-led, hands-on management and a tightly knit, self-funded structure that keeps the team closely aligned with customer success. The goal is to keep delivering high-quality solutions that meet real user needs and expand their global impact.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Hanoi, Vietnam
Founded: 2018

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