Customer Service Representative 2 - Clinical Supply Solution

Responsibilities:

• Efficiently process and monitor client bookings via phone, Electronic Data Interchange/Interactive Voice Response System, and email, ensuring timely and accurate data entry.
• Resolve client issues and complaints professionally, guaranteeing satisfaction with resolutions provided.
• Maintain and update our Enterprise Resource Planning systems with essential client information and reports.
• Act as a communication conduit between customers and internal stakeholders, ensuring smooth operations.
• Collaborate with internal teams to enhance service delivery and find innovative solutions.

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Experience:

• Exceptional written skills as the majority of communication is via email.
• Sound experience using the Microsoft Office Suite, including Word, Excel and Outlook.

Minimum Skills, Knowledge & Abilities:

• Previous customer service experience, ideally within the logistics industry.
• Strong interpersonal and communication skills.
• Exceptional problem-solving abilities and attention to detail.
• Ability to work flexibly within tight schedules and dynamic workloads.
• Understanding of Imports and Exports processes preferred.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier (Aust) Pty. Ltd

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned