Systems/Console Technician

Overview

Serves as the primary contact point for Information Services associates specific to operations tasks for both development and production systems. Operates, monitors, executes, makes modifications and schedules online and batch processes on both Mainframe and open systems platforms, meeting production and test schedules for Western & Southern Financial Group systems. Analyzes, corrects and documents production processing, ensuring quality standards are met, and contacting appropriate support resources as needed. Updates daily logs with site-specific information. Grants security access to recover systems when malfunctions occur. Directs Input/Output (I/O) area team in disposition and/or recovery of printed reports. Recommends solutions to work-related problems and helps resolve problems with other areas. Participates in Companywide business continuity/disaster recovery work; performing backup activities, testing, documentation, and recovery. Works with minimal supervision and is responsible for making an established range of decisions. Participates in cross-functional projects as scheduled. Keeps supervisor apprised of statuses and escalates when necessary, following established procedures.

Responsibilities

What you will do:

• Operates, monitors, executes and schedules online and batch processes, meeting pre-arranged processing schedules.
• Ensures all problems, either hardware or software, are addressed and corrected appropriately and within a reasonable timeframe. Performs corrective procedures on both mainframe and open system processes utilizing program run instructions, contacting on-call resources, and following escalation procedures, when necessary.
• Communicates and documents problem situations to supervisor and other W&SFG associates as needed.
• Reviews and updates production Job Control Language (JCL) in support of troubleshooting and incident response.
• Provides guidance and support to the I/O area team on printer utilization and meeting processing schedules.
• Maintains confidentiality and security of production systems.
• Trains new associates on operations tasks.
• Maintains up-to-date knowledge of all systems and hardware, as it relates to Computer Center operations.
• Assumes responsibility for shift operations in the absence of supervisor.
• Ensures proper turnover is communicated to the successive shift.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• High School Diploma Or GED. - Required
• Demonstrated experience working in a large-scale Mainframe and/or Open Systems environment. Possesses working knowledge of operating systems, hardware devices, utility programs scheduling and batch processing. - Required
• Demonstrated experience working effectively within a team. Provides examples of collaborating with co-workers in difficult situations. - Required
• Proven experience adapting and demonstrating flexibility associated with changes to the operating environment. - Required
• Proven strong analytical skills, including demonstrated experience identifying and quantifying problems, and providing effective resolutions. Must cite examples of good decision-making skills when dealing with multiple alternatives. Frequently defines problems, collects or interprets data, establishes facts and draws valid conclusions. -
• Provides examples of working under multiple deadlines and minimal supervision. Must cite examples of successfully organizing and effectively completing projects where given little or no direction. -
• Possesses and displays excellent verbal and written communication skills; will occasionally express, exchange and convey information to internal and external customers in a clear, focused and concise manner. -
• Continually reads a variety of correspondence, reports and forms; occasionally prepares correspondence, reports and forms using a prescribed format and conforms to proper rules of punctuation, grammar, diction and style. -
• Demonstrated ability to effectively interact and communicate with all levels of staff and management. Must cite examples from work experience. -
• Provides examples from work experience of maintaining a high degree of accuracy associated with high volumes of work and/or multiple duties. Provides examples of consistently meeting productivity and quality goals from work experience. -
• Continually performs an activity such as: preparing and analyzing data and figures; transcribing; viewing a -
• computer terminal; extensive reading. Visual acuity is required to determine accuracy, neatness and thoroughness of work assigned. Ability to frequently make repetitive motions of the wrists, hands and/or fingers. -
• Working knowledge of word processing and spreadsheet applications. -
• Working knowledge of IBM Mainframe software and related tools (JES3, MVS, JCL, VM/CMS/XEDIT, ChangeMan, etc.). -
• Working knowledge of Workload Automation Tools (Windows Scheduler and CA ESP). -
• Working knowledge of computer hardware, virtual tape drives and servers. -

Work Setting/Position Demands:

• Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
• Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
• Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
• Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
• Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
• Performs substantial movement of wrists, hands, and fingers for continuous computer work.
• Extended hours required during peak workloads or special projects/events.

Travel Requirements:

• None