Operations Lead

Operations Lead (12-Month Fixed-Term Contract) 

WHO WE ARE

S-RM is a global intelligence and cyber security consultancy. Since 2005, we’ve helped some of the most demanding clients in the world solve some of their toughest information security challenges.

We’ve been able to do this because of our outstanding people. We’re committed to developing sharp, curious, driven individuals who want to think critically, solve complex problems, and achieve success.

But we also know that work isn’t everything. It’s about the lives and careers it helps us build. We’re immensely proud of this culture and we invest in our people’s wellbeing, learning, and ideas every day.

We’re excited you’re thinking about joining us.

THE ROLE

We are looking for an experienced and highly organised Operations Lead to provide maternity cover within our Investment Migration due diligence team. The successful candidate will oversee the effective delivery of core operational activities supporting our Investment Migration services, helping to maintain service continuity, accurate operational data and effective coordination across teams.

As an Operations Lead, you’ll be responsible for: 

• Overseeing the end-to-end case-opening process, including administration of client portals, monitoring and responding to client requests, ensuring that information is accurately captured in our project management tools, and supporting timely communication with clients where information is missing. 

• Coordinating the allocation of operational work across teams, including working with operations colleagues based in other locations. 

• Overseeing billing and invoicing activities, including the preparation and posting of client invoices, responding to billing queries, following up on payment status and ensuring that billing records remain aligned with completed projects and milestones.

• Supporting the accurate and timely processing of third party invoices by checking them against project information, liaising with Finance and relevant stakeholders, and monitoring payment progress where required.

• Maintaining the integrity of operational information in relevant systems, identifying data issues and escalating system glitches or outages through the appropriate channels.

• Acting as an operational point of contact for the Finance and Digital teams, and other internal stakeholders, coordinating action on cross-functional issues and following up on agreed actions.

• Providing day-to-day leadership and support to relevant members of the Operations team, setting priorities, monitoring delivery, addressing operational issues and ensuring appropriate cover during periods of absence.

The role will be based in our Cape Town office and is hybrid with a minimum of two days a week in office.

WHAT WE ARE LOOKING FOR 

We are looking for the following experience and qualifications: 

Minimum qualifications and experience

• Relevant professional experience in an operations, project coordination, business support or service-delivery roles, with responsibility for managing several concurrent workflows.

• Experience coordinating the work of colleagues or operational teams, including prioritising tasks, monitoring capacity and arranging additional support when required.

• Demonstrable experience of managing detailed administrative processes where accuracy, consistency and timely delivery are essential.

• Experience working with business systems used to record and track projects, cases, workflows or client information.

• Experience working with financial administration processes, such as invoicing, billing reconciliation, supplier invoices or payment tracking.

• Experience liaising with stakeholders across different business functions, particularly Finance, Digital, IT or client-facing teams.

• Strong working knowledge of Microsoft 365 applications, including Excel, Outlook, Teams and SharePoint.

• Experience identifying operational risks or service-delivery issues and escalating them through appropriate management channels.

Preferred qualifications and experience

• Previous experience in an operations role within corporate intelligence, professional services, consulting, risk advisory or another client-service environment.

• Experience using Salesforce or a comparable customer relationship management or case-management platform.

• Experience coordinating work across international or geographically dispersed teams.

• Experience working with external suppliers, subcontractors or service providers.

• Previous line-management, team-lead or supervisory experience.

• Familiarity with operational reporting, performance monitoring and the improvement of administrative processes.

• Experience working in a maternity-cover, fixed-term or business-continuity role where responsibilities must be transferred and assumed quickly.

Successful candidates are also likely to show the following skills and competencies: 

• Excellent verbal and written communication skills.

• Excellent planning and organisational skills, with the ability to assess competing priorities and maintain oversight of several operational workstreams at the same time.

• Excellent attention to detail and a strong commitment to maintaining accurate records across multiple systems.

• Comfortable taking ownership of operational issues, working independently and making sound decisions within agreed parameters, while recognising when an issue requires escalation.

• Adaptable, collaborative and calm under pressure, with the ability to respond constructively to changing workloads, tight deadlines and unexpected service-delivery issues.

OUR BENEFITS

• Holiday – 23 days per year increasing to 28 days (+1 day for every year you worked at S-RM, up to a maximum of 5 days) in addition to bank holidays

• Medical aid with Discovery Health for employee, partner, and children up to the cost of the Classic Saver plan

• Gap Cover policy – allowing you to bridge the gap between your medical bills and your medical aid cover.

• Life insurance – 4x annual salary

• Disability cover - 75% of annual salary

• Private pension – up to 7% contribution matched by the company

• EAP (Employee Assistance Programme) for employees and immediate family, including counselling sessions

• Free access to the world-famous mindfulness app Headspace

• Seasonal flu vaccination

• Eye tests and glasses reimbursement up to certain cost on an annual basis
• Formalised Recognition programme
• Hybrid working and flexible working hours
• Fertility treatment leave – 5 days of leave per cycle of treatment per year  
   

To apply for this role, please submit an up-to-date CV through this link:Job Application for Operations Lead (12-Month Fixed-Term Contract)  at S-RM

We nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives.