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NiCE

Builds AI software for customer service

Senior Specialist Cloud Architect

Cloud EngineeringConfirmed live in the last 24 hours
Full-timePune, Maharashtra, IndiaNo salary listed

About the Job

Requirements

  • At least 10 years of total experience.
  • At least 3 years of Python development experience.
  • Extensive experience with Kubernetes for container orchestration and management.
  • Experience deploying containers using Helm.
  • Experience with application deployment and configuration using Ansible.
  • Experience managing AWS infrastructure using Terraform.
  • In-depth knowledge of AWS services and cloud architecture and management best practices.
  • Strong knowledge of Linux/Unix systems.
  • Knowledge of Puppet.
  • Preferred education: B.E./B.Tech, M.Tech, or M.Sc. in Computer Science/IT; any engineering field is also considered, or equivalent.
  • AWS Certified DevOps Engineer, Certified Kubernetes Administrator (CKA), or similar certification.
  • Good coding skills in major languages such as Python or Perl.
  • Ability to learn new technologies quickly.
  • Ability to work effectively with distributed teams in a high-pressure, flexible environment, balancing short- and long-term objectives.
  • Ability to work effectively with staff, peers, and others inside and outside the organization to accomplish goals and objectives and identify and resolve problems.
  • Detail-oriented and task-driven, with strong communication skills and a customer-service focus.

Responsibilities

  • Design, implement, and manage infrastructure as code using Terraform and Kubernetes for scalable and reliable infrastructure deployment.
  • Use AWS services to design and manage cloud infrastructure, ensuring high availability, security, and performance.
  • Use Ansible to automate configuration management, software deployment, and orchestration.
  • Write and maintain Python scripts for automation tasks, integrating tools and services.
  • Implement monitoring and logging solutions to ensure infrastructure and application health and performance, and troubleshoot issues as they arise.
  • Work with development, PS, and operations teams to support smooth application deployment and operation.
  • Ensure infrastructure and deployment processes comply with industry security standards and best practices.

About the Company

NiCE

Builds AI software for customer service

NiCE builds cloud software that lets businesses run customer service across phone calls, messaging and digital channels, alongside tools for financial crime prevention. Its CXone platform combines contact routing, automated self-service and workforce management so companies manage service teams and customer requests in one system. Cognigy supplies conversational AI agents, while Actimize analyzes transactions and communications for fraud and compliance teams. Customers pay through cloud subscriptions and usage fees, software licenses, support and implementation services. Founded in 1986, it maintains headquarters in Ra'anana, Israel, and Hoboken, New Jersey.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Ra'anana, Israel
Founded
1986

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