Expeditors

Global logistics and freight forwarding services

Local Account Manager

Account ManagementPosted on Nov 6

Full-timeShannon, Co. Clare, IrelandNo salary listedIn-person

About the Job

Requirements

Five years of account management experience.
At least two years of Expeditors or industry experience.
Ability to clearly create and write customer requirements for use by other Expeditors employees.
Knowledge of required Expeditors operating systems and personal-computing skills, including word processing.
Demonstrated customer service and interpersonal skills.
Level one Account Management certification.
Level one Sales certification.

Responsibilities

Strengthen relationships with existing house accounts.
Develop relationships throughout house-account organizations, beyond the primary point of contact.
Understand customers’ businesses, strategies, and the company’s role with each customer.
Ensure customer satisfaction and follow up.
Communicate service issues to department managers or supervisors.
Maintain and update action-item lists weekly for follow-up.
Identify opportunities and grow business within existing house accounts.
Make 10 calls per week; submit a preliminary schedule by Monday afternoon, using Mondays and Fridays for setup and follow-up and Tuesday through Thursday for calls.
Assist with collections when needed.
Manage client profiles, separated by location.
Build territory maps showing the number of accounts in each city and update them monthly.
Enter and manage Teamsell input for significant calls.
Use EI systems and conduct demonstrations to provide technical updates to LAM accounts.
Involve Sales and Operations at appropriate times.
Share the weekly schedule with all departments to coordinate and participate in joint account visits.
Refer major business opportunities and proposals to Sales and operational issues to Operations.
Manage business reviews, aiming to hold at least one per account each year.
Continuously seek improvements in procedures and services to make operations more efficient and cost-effective.
Lead the efficient delivery of all local branch services.
Assist with, and when needed lead, resolution of issues outside the local branch.
Ensure a functioning, agreed-upon invoicing and payment process is in place.
Meet with local customers to maintain customer information and satisfaction.

Job Description

Major Duties and Responsibilities:

Strengthen relationships with existing house accounts.
Penetrate organizational structure for house accounts and develop relationships at all levels beyond main point of contact.
Understand customers' business and strategy and our role with the customer.

Ensure customer satisfaction and follow up.
Communicate service issues to Department Managers/Supervisors.
Action items lists maintained and updated weekly for follow up items.
Identify opportunities and grow business from existing house accounts.
10 calls per week. Preliminary schedule due by Monday afternoon. Mondays & Fridays are for setup and follow up. Tuesday-Thursday are for calls.
Assist with collections when needed.
Manage client profiles - separated out by location.
Build territory maps showing number of accounts located in each city – update monthly
Teamsell input & management for significant calls.
Fluent in EI systems and demos in order to provide technical updated to LAM accounts
Involve sales and operations at appropriate times.
Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
Turn major business opportunities and proposals over to Sales and operational issues to Ops.
Management of Business Reviews – goal is to have a minimum of one per account per year
Continually seek improvement in procedures and services to create more efficient and cost effective operations.
Assume lead responsibility for the efficient delivery of all local (branch) services.
Assist, and if needed, spearhead problem resolution for issues outside of local branch.
Insure that a functioning and agreed upon invoicing - payment process is in place.
Meet with the local customer to maintain customer information and satisfaction.
Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business!

Qualifications

Requirements- Skills, Education, Experience:

5 Years Account Management Experience
Minimum two years Expeditors/industry experience.
Ability to create/write customer requirements clearly for use by other Expeditor employees.
Knowledge of required Expeditors operating systems as well PC skills including word processing.
Demonstrated customer service skills and proven interpersonal skills.
Level one Account Management certification.
Level one Sales certification

Additional Information

Expeditors offers excellent benefits

About the Company

Expeditors

Global logistics and freight forwarding services

Expeditors provides global logistics and freight forwarding services, offering customized supply chain solutions for international trade. It uses a unified technology platform across a global network of 340+ locations to manage transportation, customs and compliance, and warehousing and distribution. By tailoring end-to-end logistics workflows, Expeditors helps clients move goods efficiently across borders and industries such as automotive, aerospace, healthcare, oil and energy, and retail. The company stands apart from competitors through its highly customized, integrated solutions and seamless information systems that coordinate all parts of the supply chain. Its goal is to optimize each client's international logistics process, reducing complexity and improving visibility and reliability in global trade.

Company size: 10,001+
Company stage: IPO
Headquarters: Bellevue, WA
Founded: 1979

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