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Full-Time

Senior Incident Response Manager

Updated on 9/18/2024

Stripe

Stripe

5,001-10,000 employees

Online payment processing solutions provider

Financial Services
Fintech

Senior, Expert

Remote in USA

Category
Cybersecurity
IT Project Management
IT & Security
Required Skills
Python
JavaScript
Communications
Management
SQL
Splunk
Requirements
  • 5+ years of demonstrable major incident experience for organizations that run mission critical applications or always-on Saas environments.
  • Demonstrated ability to lead multiple incidents concurrently with authority and influence responders with agency and reasoning skills to resolve ambiguous problems and drive to root cause.
  • Strong full stack technical skills with development/support experience with cloud based technologies.
  • Demonstrated experience developing code and automation using Python, Ruby, JavaScript or shell scripting.
  • Solid understanding of infrastructure, including physical, virtual, and container-based compute platforms.
  • Strong quantitative, and analytical skills in data manipulation using SQL, Splunk or other tools.
  • Excellent task management skills, must be detail-oriented with ability to remain composed, methodical, and think fast in a high-pressured environment.
  • Exceptional written and verbal English communication skills, with the ability to translate complex technical issues for internal and external stakeholders.
Responsibilities
  • Act as an on-call Incident Commander, responsible for driving and managing incident resolution with a high level of urgency, cross-functional collaboration, and accuracy, while partnering with a global and diverse set of teams, including Engineering, Product, Policy, Risks, PR, Legal, Execs, etc.
  • Lead all user-facing incidents across domains at Stripe - including reliability, technical, security, and data privacy
  • "User First" approach to determine impact, providing accurate situation reports, facilitating comms bridges, and ensuring useful and timely external communications to users
  • Proactively update internal stakeholders, make decisions through data and influence by partnering with Engineering, Sales, Support and other cross-functional teams
  • Contribute to the root cause analysis process while conducting post-mortems, remediations identification, and ensure problem management tasks meet SLA and user expectations
  • Drive improvements in the incident handling process and incident management metrics and tooling based on trends and data of Stripe's incidents in collaboration with engineering, product and operations teams
  • Collaborate closely with leadership for building team strategy based on the team vision
  • Collaborate and coach other Incident Response Managers on the team

Stripe provides online payment processing solutions for internet businesses through a suite of payment APIs. These APIs enable businesses to accept and process payments easily over the internet. Stripe serves a diverse clientele, including small startups and large enterprises, across various sectors such as e-commerce, subscription services, and marketplaces. The company focuses on simplifying and securing online payments, charging fees based on transaction volumes. Its offerings include payment acceptance, billing management, fraud prevention tools, and financing options, among others. Unlike many competitors, Stripe emphasizes a technology-first approach, making it easier for businesses to manage transactions and payments globally. The goal of Stripe is to empower businesses of all sizes to handle their payment needs efficiently and securely.

Company Stage

N/A

Total Funding

$9.3B

Headquarters

South San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

10%

1 year growth

18%

2 year growth

14%
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Simplify's Take

What believers are saying

  • Stripe's recent partnerships, such as with Coinbase, highlight its commitment to innovation and expanding its reach in the rapidly growing crypto market.
  • The company's robust financial health, evidenced by exceeding $1 trillion in total payment volume in 2023, indicates strong growth potential and stability.
  • Stripe's selection by major companies like Adastria Group to power new marketplaces showcases its reputation and reliability in the fintech sector.

What critics are saying

  • The competitive fintech landscape, with giants like PayPal and Square, poses a constant threat to Stripe's market share.
  • Stripe's reluctance to go public may limit its access to capital markets, potentially affecting its ability to scale and innovate.

What makes Stripe unique

  • Stripe's extensive suite of APIs offers unparalleled flexibility and ease of integration for businesses of all sizes, setting it apart from competitors with more rigid solutions.
  • The company's focus on a wide range of services, from fraud prevention to business financing, provides a comprehensive ecosystem that few competitors can match.
  • Stripe's ability to handle global payouts and support for the creator economy distinguishes it from other payment processors that may not offer such extensive international capabilities.

Benefits

Inclusive coverage - We provide a thoughtful and balanced set of benefits that allow Stripes to be their best selves and do great work. Whether that means offering comprehensive mental, physical, and medical health plans, supporting Stripes’ financial futures, providing fertility benefits and parental leave, or making sure Stripes have access to healthy food at the office, our robust programs put Stripes and their families first.

Growth by way of learning - We are voracious learners and teachers. Our Education team delivers an onboarding and product training curriculum for all new Stripes, and hosts expert-led courses on things like project management fundamentals and macroeconomics. Beyond the formal program, Stripes are constantly sharing knowledge with each other through conversation, documentation, reading groups, and informal talks.

A principled approach to food - The food program holds a special place in Stripe’s history and future. These Stripes come to our kitchen from a breadth of backgrounds and experiences, and focus on one proposition—respect. This is apparent not only in the local ingredients they work with or in the gracious, teamwork-driven buffet lines, but also in their approach to growing a global team through sustainable food practices and minimal waste.