Full-Time

Incident Response Manager

Posted on 11/15/2024

Stripe

Stripe

10,001+ employees

Online payment processing solutions provider

Fintech
Financial Services

Senior

Remote in USA

Category
Cybersecurity
IT & Security
Required Skills
Python
JavaScript
Ruby
SQL
Splunk
Requirements
  • 5+ years of demonstrable major incident experience for organizations that run mission critical applications or always-on Saas environments.
  • Demonstrated ability to lead multiple incidents concurrently with authority and influence responders with agency and reasoning skills to resolve ambiguous problems and drive to root cause.
  • Strong full stack technical skills with development/support experience with cloud based technologies.
  • Demonstrated experience developing code and automation using Python, Ruby, JavaScript or shell scripting.
  • Solid understanding of infrastructure, including physical, virtual, and container-based compute platforms.
  • Strong quantitative, and analytical skills in data manipulation using SQL, Splunk or other tools.
  • Excellent task management skills, must be detail-oriented with ability to remain composed, methodical, and think fast in a high-pressured environment.
  • Exceptional written and verbal English communication skills, with the ability to translate complex technical issues for internal and external stakeholders.
Responsibilities
  • Act as an on-call Incident Commander, responsible for driving and managing incident resolution with a high level of urgency, cross-functional collaboration, and accuracy, while partnering with a global and diverse set of teams, including Engineering, Product, Policy, Risks, PR, Legal, Execs, etc.
  • Lead all user-facing incidents across domains at Stripe - including reliability, technical, security, and data privacy
  • "User First" approach to determine impact, providing accurate situation reports, facilitating comms bridges, and ensuring useful and timely external communications to users
  • Proactively update internal stakeholders, make decisions through data and influence by partnering with Engineering, Sales, Support and other cross-functional teams
  • Contribute to the root cause analysis process while conducting post-mortems, remediations identification, and ensure problem management tasks meet SLA and user expectations
  • Drive improvements in the incident handling process and incident management metrics and tooling based on trends and data of Stripe's incidents in collaboration with engineering, product and operations teams
  • Collaborate closely with leadership for building team strategy based on the team vision
  • Collaborate and coach other Incident Response Managers on the team

Stripe provides online payment processing solutions for internet businesses through a suite of payment APIs. These APIs enable businesses to accept and process payments easily over the internet. Stripe serves a diverse clientele, including small startups and large enterprises, across various sectors such as e-commerce, subscription services, and marketplaces. The company focuses on simplifying and securing online payments, charging fees based on the volume of transactions processed. Its offerings include core payment services, billing tools for subscriptions, solutions for managing payments in marketplaces, and fraud prevention tools. Stripe's goal is to make online transactions seamless and secure for businesses of all sizes.

Company Stage

Private

Total Funding

$8.5B

Headquarters

South San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

0%

1 year growth

3%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Stripe's partnership with Remote expands its reach in global contractor payments.
  • Increased fintech ad spending presents growth opportunities for Stripe's market share.
  • Stripe's entry into healthcare payments with Uniqa Dental opens new market avenues.

What critics are saying

  • Rising competition from fintech giants like PayPal and CashApp.
  • Potential regulatory scrutiny on stablecoin transactions could impact Stripe's offerings.
  • High costs of real-time payment systems may deter smaller businesses from using Stripe.

What makes Stripe unique

  • Stripe offers a comprehensive suite of payment APIs for online businesses.
  • Stripe's platform supports stablecoin payments, enhancing global transaction flexibility.
  • Stripe's fraud prevention tools, like Radar, provide robust security for online transactions.

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Benefits

Inclusive coverage - We provide a thoughtful and balanced set of benefits that allow Stripes to be their best selves and do great work. Whether that means offering comprehensive mental, physical, and medical health plans, supporting Stripes’ financial futures, providing fertility benefits and parental leave, or making sure Stripes have access to healthy food at the office, our robust programs put Stripes and their families first.

Growth by way of learning - We are voracious learners and teachers. Our Education team delivers an onboarding and product training curriculum for all new Stripes, and hosts expert-led courses on things like project management fundamentals and macroeconomics. Beyond the formal program, Stripes are constantly sharing knowledge with each other through conversation, documentation, reading groups, and informal talks.

A principled approach to food - The food program holds a special place in Stripe’s history and future. These Stripes come to our kitchen from a breadth of backgrounds and experiences, and focus on one proposition—respect. This is apparent not only in the local ingredients they work with or in the gracious, teamwork-driven buffet lines, but also in their approach to growing a global team through sustainable food practices and minimal waste.

INACTIVE