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Mercier Consultancy Group

Italian Speaking Customer Service Agent

Customer SupportConfirmed live in the last 24 hours
Full-timeAthens, Greece

About the Job

Requirements

  • Native or fluent spoken and written Italian.
  • A valid European Union passport is mandatory.
  • A strong interest in banking and fintech, with a proactive approach to learning financial products.
  • Ability to work on-site in Athens, Greece.

Responsibilities

  • Deliver customer support to Scalable Capital users regarding banking inquiries and investment account management.
  • Maintain professionalism while navigating banking regulations and security protocols.
  • Assist clients with onboarding, document verification, and transactional queries.
  • Provide clear, accurate, and helpful information to Italian-speaking customers.
  • Collaborate with cross-functional teams to resolve technical or financial issues reported by end users.
  • Provide constructive feedback to management to support continuous improvement of customer experience metrics.
  • Handle sensitive financial data confidentially and comply with GDPR and banking security standards.

Desired Qualifications

  • Previous customer service experience or a finance-related background.

About the Company

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