Manager of In-Home Service

Leadership

• Lead the strategic implementation and continuous improvement of in-home services, ensuring programs are aligned with CASL’s goals and deliver high-quality, innovative solutions care for seniors. 

• Develop, refine, and implement policies and procedures that support the operational excellence and growth of in-home services, ensuring all services meet or exceed accreditation and regulatory standards. 

• Build and maintain strong relationships with partner agencies and stakeholders, gathering feedback and insights to enhance service offerings and expand community support. 

• Collaborate with CASL leadership to ensure the integration of services across departments, driving a seamless and client-centered approach to care delivery. 

• Assist with the in-home services department budget, ensuring financial sustainability while adhering to CASL’s fiscal standards and accountability measures. 

Program Management

• Provide supervision and guidance to the In-Home Team Supervisors and Field Supervisors, ensuring efficient service delivery, staff performance, and achievement of program outcomes. 

• Build and lead a high-performing team by actively engaging in the recruitment process, managing performance against key metrics, and fostering growth through coaching and development. Create opportunities for continuous improvement and ensure employee success. 

• Retain a culturally competent workforce by providing staff with necessary training and ongoing support to deliver exceptional, culturally relevant in-home services that meet the needs of diverse clients. 

• Lead cross-departmental collaboration to connect clients with additional services, ensuring holistic case management and continuous care. 

• Oversee the development, maintenance, and evaluation of complex program services, coaching direct reports to optimize service quality and effectiveness. 

• Partner with the Director of Older Adult Services to strengthen a coordinated, person-centered service delivery model that integrates diversity, equity, inclusion, and access.

Administration

• Oversee day-to-day operations of in-home services across the service areas, ensuring compliance with all legal, regulatory, and organizational requirements. 

• Devise and execute strategies to enhance program growth, quality, and client satisfaction, in alignment with CASL’s long-term objectives. 

• Conduct quarterly quality assurance reviews, ensuring both electronic and physical client records meet CASL’s high standards. 

• Maintain and ensure proper staffing levels, with trained and credentialed personnel that meet service delivery requirements. 

• Monitor compliance with legal guidelines, internal policies, and quality standards, while continuously improving the program’s effectiveness. 

• Collaborate on data management and reporting activities using Salesforce, maintaining accurate and up-to-date records of program services, performance metrics, and outcomes to support transparency, reporting requirements, and data-informed decision-making.

• Participate in professional development and leadership training to continuously improve leadership capabilities and stay current on industry best practices. 

• Foster a strong partnership with the Salesforce team through proactive and timely communication, ensuring they are equipped to seamlessly integrate changes and implement updates that preserve data integrity, reporting accuracy, and overall system effectiveness.

Note: This job description outlines primary responsibilities but is not exhaustive. Duties may evolve in response to organizational needs, and flexibility will be required.

What You Bring

To thrive in this role, you should have:

Education and Experience:

• Bachelor’s degree in Social Work, Public Health, Non-Profit Management, or a related field from an accredited institution.  

• At least five (5) years of progressive experience in senior services, public administration, or related fields, with a minimum of two (2) years in a leadership or management role. 

• Demonstrated success in program management, with a proven track record of leading, developing, and growing sustainable programs that deliver measurable client impact.

Skills and Knowledge:

• Proven ability to thrive in a dynamic environment, effectively managing multiple high-priority projects while exercising sound judgment in setting priorities and meeting deadlines. 

• Exceptional communication skills, with a demonstrated ability to resolve complex issues and foster collaboration across diverse stakeholders. 

• Proven leadership and management skills, with a history of building and mentoring high-performing teams. 

• Extensive program management expertise, with a focus om Older Adult Services, public health, or social services. 

• In-depth understanding of legal and regulatory frameworks related to senior services and in-home care.

Bonus Points For:

• Fluency in spoken and written English, with bilingual proficiency in English and Chinese (Cantonese/Mandarin) or Spanish.

• A master's degree. 

• Experience in financial management, including budgeting, resource allocation, and performance metrics, ensuring sustainable program growth and impact.

• Strong understanding of Salesforce or similar data management systems. 

• Experienced in utilizing project management tools such as Asana to set priorities and ensure timely execution of initiatives.

Physical Demands:

• Must be able to sit, stand, and walk for extended periods, with occasional lifting or moving of objects weighing up to 25 pounds. 

Environment and Scheduling:

• Standard business hours, Monday through Friday (9:00 am - 5:00 pm), with flexibility to work additional hours, as necessary.

• Hybrid work arrangement requiring regular onsite presence at CASL locations, including Niles and the Chinatown office, based on operational and program needs.

• Travel between CASL locations and throughout the Chicago metropolitan area is required to support program operations, service delivery, and community-based activities.

• Work may be performed in office settings, client homes, and other community-based locations.