B

Bank of Oak Ridge

Employee-owned community bank with local services

Insurance Operations Coordinator

Full-Time
No salary listed
Mid
Bachelor's, Associate's
Oak Ridge, NC, USA
In Person
InsuranceInsurance Sales & Agency

About the job

Requirements
  • A high school diploma or equivalent is required.
  • An Associate or bachelor's degree in business, insurance, finance, or a related field is preferred.
  • A North Carolina insurance license is required; candidates must be willing and able to obtain it within a reasonable timeframe.
  • Previous experience in an insurance agency, financial services, customer service, administrative support, or a related professional environment is preferred.
  • Knowledge of insurance products, policy servicing, renewals, claims, and agency management systems is preferred.
  • Ability to maintain continuing education requirements and comply with applicable licensing standards.
  • Strong verbal and written communication skills to interact professionally with clients, agents, carriers, and internal partners.
  • Ability to build and maintain professional relationships with clients, agents, carriers, and internal partners.
  • Strong interpersonal communication skills in a client-focused environment.
  • Organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with Microsoft Office applications and ability to learn agency management systems, carrier platforms, and other business tools.
Responsibilities
  • Assist clients with policy questions, changes, coverage, claims, payments, and general service needs.
  • Respond promptly to client emails, phone calls, and voicemails.
  • Provide insurance certificates, binders, proof of insurance, and other policy documents as needed.
  • Set appointments for agents and qualify internal referrals.
  • Support agents with processing insurance applications, endorsements, policy changes, and renewals.
  • Maintain accurate and complete client records in the agency management system.
  • Track upcoming policy renewals and coordinate related communication with agents and clients.
  • Maintain proper documentation in accordance with agency procedures and compliance expectations.
  • Assist clients with claims processing, including gathering information and submitting documentation.
  • Follow up on pending claims as necessary.
  • Communicate claim status updates or next steps to clients and agents as appropriate.
  • Support agents in daily tasks, including scheduling, documentation, follow-up, client communication, and administrative coordination.
  • Assist with workflow management to help ensure timely and professional client service.
  • Perform other related duties as assigned to support agency operations.
  • Work past-due accounts and cancellations through client outreach, payment follow-up, and retention support.
  • Remarket existing clients when appropriate.
  • Identify cross-selling opportunities and help strengthen client relationships.
  • Qualify internal referrals by gathering relevant client information and identifying potential insurance needs.
  • Maintain applicable continuing education requirements.
  • Stay current on agency procedures, carrier requirements, insurance products, and regulatory expectations.
  • Protect client confidentiality and handle client information appropriately.
  • Comply with Bank Secrecy Act and Anti-Money Laundering federal regulations and guidelines, follow internal bank policies, and complete annual training requirements.

About the company

B

Bank of Oak Ridge

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Website

Bank of Oak Ridge is a community, employee-owned bank that serves Greensboro, Summerfield, and Oak Ridge, North Carolina, offering a full range of personal and business banking services. Its products include checking and savings accounts, mortgage services, lending, insurance, wealth management, and banking solutions for businesses. The bank operates through its local branches, providing extended weekday and Saturday hours and features like remote deposits for businesses to simplify transactions. Unlike larger national banks, Bank of Oak Ridge emphasizes personal, local service and accessibility, aiming to support the local community with convenient, hands-on banking. The bank is FDIC insured and an Equal Housing Lender, reflecting its commitment to safe, compliant financial services.

Company Size

51-200

Company Stage

Grant

Total Funding

$3.7M

Headquarters

Greensboro, North Carolina

Founded

2000

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Simplify's Take

What believers are saying

  • Q2 2026 net interest margin hit 4.51%, the bank's highest ever.
  • Second-quarter 2026 EPS reached $0.79, supporting the $0.16 dividend.
  • Tom Wayne added Paul Fedorkowicz on July 24, 2026, strengthening board oversight.

What critics are saying

  • Q2 2026 nonperforming assets stayed 1.42%, concentrated in 17 SBA loans.
  • Deposits fell to $505.8 million by June 30, 2026, pressuring funding stability.
  • Persistent SBA workouts and guarantee claims can drag earnings into 2027.

What makes Bank of Oak Ridge unique

  • Employee-owned governance and local decision-making differentiate Bank of Oak Ridge.
  • Extended ITM hours at all Triad locations create convenience beyond typical community banks.
  • Marstone partnership brought digital wealth management to Bank of Oak Ridge in 2025.

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Benefits

  • Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
Associated Press
Jul 31st, 2026
Oak Ridge Financial Services reports Q2 earnings of $0.79 per share and 4.51% net interest margin

Oak Ridge Financial Services, Inc. reported second quarter 2026 earnings per share of $0.79, down from $0.81 in the same period of 2025 but up from $0.53 in the first quarter of 2026. The parent company of Bank of Oak Ridge also declared a quarterly cash dividend of $0.16 per common share, payable on 2 September. The company achieved its highest quarterly net interest margin in its history at 4.51%, compared to 4.16% in the second quarter of 2025. Annualised return on average equity was 12.10%, down from 14.13% a year earlier. Loans receivable totalled $522.1 million as of 30 June, down 2.6% year-over-year but up 1.7% from the first quarter. Total deposits declined 7.6% year-over-year to $505.8 million. Nonperforming assets increased to 1.42% of total assets, primarily consisting of 17 Small Business Administration loans.

Associated Press
Jul 24th, 2026
Bank of Oak Ridge appoints Paul Fedorkowicz to board of directors

Oak Ridge Financial Services has appointed Paul Fedorkowicz to its board of directors. Fedorkowicz brings over 30 years of experience in public accounting, finance, audit, corporate governance, and business operations. He is a retired partner of Cherry Bekaert LLP, where he held senior leadership roles including audit partner and chief administrative officer before retiring in 2020. He previously served as senior manager at KPMG. Tom Wayne, CEO and chair of the board at Bank of Oak Ridge, said Fedorkowicz's background in finance, governance, and organisational strategy will provide valuable insight as the bank continues to serve its communities. Oak Ridge Financial Services is the parent company of Bank of Oak Ridge, a Triad-based employee-owned community bank.

Market Wire News
Jul 24th, 2026
Bank of Oak Ridge appoints Paul Fedorkowicz to Board of Directors.

Bank of Oak Ridge appoints Paul Fedorkowicz to Board of Directors. MWN-AI** Summary. On July 24, 2026, Oak Ridge Financial Services, Inc., the parent company of Bank of Oak Ridge, announced the appointment of Paul Fedorkowicz to its Board of Directors. Mr. Fedorkowicz, who boasts over 30 years of executive experience, has a strong background in public accounting, finance, audit, corporate governance, and business operations. He previously served as a Partner at Cherry Bekaert LLP, where he held various senior leadership positions, including Audit Partner and Partner in Charge, before retiring in 2020. Earlier in his career, he was a Senior Manager at KPMG. The Board's decision to bring Mr. Fedorkowicz on board is aimed at bolstering its expertise and governance. Tom Wayne, CEO and Chair of the Bank's Board of Directors, expressed confidence that Mr. Fedorkowicz's financial acumen and leadership experience will enhance the Board's collective abilities, contributing significantly as the Bank advances its vision to serve local communities effectively. Mr. Fedorkowicz's extensive knowledge in operational strategy and effective organizational practices will be invaluable as the Bank of Oak Ridge continues to pursue sustainable growth and make thoughtful decisions. His appointment is a clear indication of the Bank's commitment to responsible leadership and its foundational role in the community. As an employee-owned community bank, Bank of Oak Ridge prides itself on providing personalized service tailored to customer needs. The organization is dedicated to offering modern banking solutions while maintaining a local touch, ensuring that decision-making remains rooted in the community. Clients can easily connect with the bank through various channels, including phone, online, or by visiting local branches in Greensboro, High Point, Oak Ridge, and Summerfield. MWN-AI** Analysis. The recent appointment of Paul Fedorkowicz to the Board of Directors of Bank of Oak Ridge stands as a strategic move that merits attention from investors and market observers alike. Fedorkowicz brings over 30 years of robust experience in finance, audit, and corporate governance, particularly from his tenure at Cherry Bekaert LLP and KPMG. His background suggests a commitment to enhancing the bank's financial discipline, operational strategy, and corporate oversight. As the financial landscape becomes increasingly complex, the addition of a leader with such extensive expertise could enhance the bank's capability to navigate potential challenges while pursuing sustainable growth. Investors may view this move favorably, anticipating that Fedorkowicz's insights will lead to improved risk management and operational efficiency. This aligns with Bank of Oak Ridge's commitment to being a reliable community banking partner, which may foster deeper relationships with clients and bolster deposit growth. Moreover, the emphasis on "responsible leadership" highlights the bank's intention to prioritize ethical governance and community-focused approaches. This could resonate well with socially-conscious investors looking for firms that prioritize sustainability and community involvement, positioning the bank as an attractive investment opportunity amid a trend toward socially responsible investments. From a market perspective, Oak Ridge Financial Services appears well-positioned for growth, especially given its employee-owned structure and emphasis on local decision-making, which enhances customer experience. The innovation in technology, combined with personalized service, places the bank advantageously against larger competitors. In summary, Paul Fedorkowicz's appointment could be a catalyst for Bank of Oak Ridge's strategic growth. Investors might consider monitoring the bank's performance closely, as leadership changes often herald shifts in corporate strategy that can affect long-term value. Current valuations, alongside quarterly performance post-appointment, will provide further insight into the effectiveness of this strategic direction. **MWN-AI Summary and Analysis is based on asking OpenAI to summarize and analyze this news release. July 24, 2026 09:30:00 am OAK RIDGE, N.C., July 24, 2026 (GLOBE NEWSWIRE) - Oak Ridge Financial Services, Inc. ("Oak Ridge"; the "Company") (OTCPink: BKOR), the parent company of Bank of Oak Ridge (the "Bank"), has appointed Paul Fedorkowicz to its Board of Directors. Mr. Fedorkowicz brings more than 30 years of executive leadership experience in public accounting, finance, audit, corporate governance, and business operations. Mr. Fedorkowicz is a retired Partner of Cherry Bekaert LLP, where he held several senior leadership roles throughout his distinguished career, including Audit Partner, Partner in Charge, and Partner and Chief Administrative Officer before retiring in 2020. Prior to joining Cherry Bekaert, he served as a Senior Manager with KPMG. Throughout his career, Mr. Fedorkowicz advised organizations on complex financial matters, operational strategy, and effective organizational practices. "Paul brings a wealth of financial expertise and executive leadership that will strengthen our Board and complement the experience of our current directors," said Tom Wayne, CEO and Chair of the Board of Directors at Bank of Oak Ridge. "His background in finance, governance, and organizational strategy will provide valuable insight as we continue advancing our vision and serving the individuals, businesses, and nonprofit organizations that make our communities strong." Mr. Fedorkowicz's appointment reflects Bank of Oak Ridge's ongoing commitment to responsible leadership and a strong foundation for the future. His experience will further enhance the Board's collective perspective as the Company continues to pursue sustainable growth, make thoughtful decisions, and deliver exceptional service to the clients and communities it serves. About Oak Ridge Financial Services, Inc. As the Triad's employee-owned community bank, Bank of Oak Ridge delivers Spectacularly Local banking with a personal touch. Rooted in its community, Market Wire News live by its promise: You Matter Here. Its decision-makers are local, Market Wire News know you by name, and Market Wire News provide personalized, 5-star service tailored to your unique needs. Alongside this commitment, Market Wire News offer modern tools and technology that make banking easy, safe, and convenient. Whether you're seeking a new banking partner or expanding your financial relationships, switching to Bank of Oak Ridge is simple and seamless. Connect with Market Wire News at (336) 644-9944, online at BankofOakRidge.com, or by visiting one of its convenient locations in Greensboro, High Point, Oak Ridge and Summerfield. FAQ**. How does the appointment of Paul Fedorkowicz to the Board of Directors impact the strategic direction of Oak Ridge Financial Services Inc BKOR, particularly in terms of financial governance and organizational practices? The appointment of Paul Fedorkowicz to the Board of Directors is likely to enhance Oak Ridge Financial Services Inc BKOR's strategic direction by strengthening financial governance and promoting sound organizational practices through his expertise and leadership. What specific initiatives or changes can customers expect from Oak Ridge Financial Services Inc BKOR following Mr. Fedorkowicz's addition to the board, especially regarding community engagement and service delivery? Customers can expect enhanced community engagement initiatives and improved service delivery from Oak Ridge Financial Services Inc BKOR following Mr. Fedorkowicz's addition to the board, focusing on tailored financial solutions that address local needs and foster stronger community ties. Considering Mr. Fedorkowicz's extensive background in finance and audit, how will his expertise contribute to risk management and compliance at Oak Ridge Financial Services Inc BKOR? Mr. Fedorkowicz's extensive background in finance and audit will enhance risk management and compliance at Oak Ridge Financial Services Inc BKOR by ensuring rigorous oversight, identifying potential financial risks, and implementing robust controls to safeguard the organization's integrity. In what ways does Oak Ridge Financial Services Inc BKOR plan to leverage Mr. Fedorkowicz's experience to enhance its growth strategies in the competitive banking landscape? Oak Ridge Financial Services Inc BKOR plans to leverage Mr. Fedorkowicz's extensive banking expertise and strategic insights to drive innovation, improve operational efficiencies, and enhance customer relations, thereby positioning the company for sustainable growth in a competitive landscape. **MWN-AI FAQ is based on asking OpenAI questions about Oak Ridge Financial Services Inc (OTC: BKOR).

Associated Press
May 4th, 2026
Oak Ridge Financial Services raises quarterly dividend 14% to $0.16, reports Q1 earnings of $0.53 per share

Oak Ridge Financial Services, the parent company of Bank of Oak Ridge, reported earnings per share of $0.53 for the first quarter of 2026, down from $0.57 in the same period last year, whilst announcing a 14% increase in its quarterly cash dividend to $0.16 per share. The results were affected by three non-recurring items: a $291,000 one-time interest income correction, a $700,000 provision for credit losses and a $224,000 gain on securities sales. The company significantly strengthened its balance sheet by reducing total borrowings by nearly 50% and cutting wholesale deposits by $7.5 million. Nonperforming assets rose to 1.42% of total assets from 0.67% year-over-year, though CEO Tom Wayne noted the non-SBA loan portfolio continues demonstrating strong credit quality.

Associated Press
Feb 5th, 2026
Oak Ridge Financial Services reports record $8M net income, 42% EPS growth to $2.92 in 2025

Oak Ridge Financial Services, parent company of Bank of Oak Ridge, reported earnings per share of $2.92 for 2025, up 42% from $2.06 in 2024, and declared a quarterly cash dividend of $0.14 per share. The company achieved $8.0 million in net income for 2025, with return on equity of 12.21% compared to 9.27% in 2024. Net interest margin improved to 4.11% from 3.83% year-on-year. Tangible book value per share increased 13% to $26.01. Loans receivable reached $517.4 million as of year-end 2025, up 0.6% from 2024. However, nonperforming assets rose to 1.07% of total assets from 0.53%, primarily consisting of SBA-guaranteed loans carried at net realisable value. The dividend will be paid on 3 March 2026 to shareholders of record as of 18 February 2026.