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FastSpring

Global e-commerce platform for software sales

Payment Operations Specialist - Payment Operations

Full-TimePosted on 10/23/2026
$63k+ Corporate bonus plan
Junior
Remote in USA
RemoteRemote within the United States.
Business & StrategyBusiness Operations

About the job

Requirements
  • At least 1 year of experience in payments operations, chargebacks, customer support operations, finance operations, or a related role.
  • Basic understanding of card payments and the chargeback/dispute lifecycle.
  • Strong attention to detail and ability to follow documented processes.
  • Strong organizational and communication skills.
  • Comfort working with data, dashboards, and spreadsheets.
  • Comfort working across multiple platforms and systems in a fast-paced, globally distributed environment.
Responsibilities
  • Assist with the end-to-end chargeback process, including preparing and submitting representments.
  • Monitor chargeback volumes, win rates, and related key performance indicators using existing reports and tools.
  • Coordinate with sellers and internal teams to collect supporting documentation for dispute responses.
  • Monitor payment processor dashboards and alerts to identify potential issues or disruptions.
  • Support Tier I–II payment-related inquiries from sellers and internal teams.
  • Investigate routine issues involving settlements, refunds, disputes, or processor behavior.
  • Help document and maintain standard operating procedures for chargebacks and payment operations.
Desired Qualifications
  • Exposure to chargeback processing, payment processors, or merchant-of-record environments.
  • Familiarity with payment processor dashboards or dispute management tools.
  • Interest in learning more about risk, fraud, and payment optimization.

About the company

FastSpring is an e-commerce platform for software and digital products. It provides global payments, subscription management, branded checkout, tax compliance, and fraud protection in a single system, with support for multiple currencies and languages. Merchants configure products and manage billing, while FastSpring handles payments, taxes, risk, and compliance. Its goal is to help digital-product companies grow revenue and operate more efficiently by simplifying international selling and reducing e-commerce complexity.

Company Size

51-200

Company Stage

Growth Equity (Venture Capital)

Total Funding

N/A

Headquarters

Santa Barbara, California

Founded

2005

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Simplify Jobs

Simplify's Take

What believers are saying

  • LLR Partners invested on May 5, 2026, funding product and go-to-market expansion.
  • Paysafe launched an August 26, 2026 MoR solution powered by FastSpring's infrastructure.
  • Cash App Pay went live September 30, 2026, improving U.S. conversion for recurring subscriptions.

What critics are saying

  • Stripe, Paddle, and Paysafe can bundle MoR features and compress FastSpring pricing by 2027.
  • FastSpring relies on partner rails like Cash App and Alipay+; partner terms can change quickly.
  • California SB 122 and global tax rules keep expanding compliance burden; one failure can trigger existential trust loss.

What makes FastSpring unique

  • FastSpring owns merchant-of-record complexity for SaaS, games, and digital products globally.
  • September 2026 PromptPay and Cash App Pay deepen local checkout coverage.
  • August 2026 industry survey ranked FastSpring highest NPS among top MoRs.

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Benefits

  • Remote Work Options
  • Performance Bonus

Growth & Insights and Company News

6 month growth

5%

1 year growth

13%

2 year growth

9%
FastSpring
Oct 9th, 2026
FastSpring returns as a Gold sponsor of the 2026 Montréal International Game Summit.

FastSpring returns as a Gold sponsor of the 2026 Montréal International Game Summit. FastSpring Estimated read time: 1 minute, 44 seconds It's time to return to Montréal for the 2026 Montréal International Game Summit on Nov. 10-11 at Grand Quay, right on the city's historic waterfront. MIGS is presented by La Guilde du jeu vidéo du Québec in partnership with XP Gaming and is the largest and longest-running B2B video game conference in Canada. FastSpring is excited to return to MIGS as a Gold sponsor for this industry event that promises to help you build partnerships, unlock funding, get insights, and stay ahead. Besides featuring major game studios and publishers, the conference will also feature four content stages, an indie zone, a business lounge, a business show floor, an indie pitch competition, and more. Catch FastSpring's session at MIGS 2026. FastSpring's Jesse Paliotto will be participating in a panel on D2C monetization for games - keep an eye on the MIGS schedule for more information as it rolls out! Where to get tickets. To register for the event, visit the MIGS26 registration page for information on Student, Conference, Business, and VIP rates, plus group rates, indie-friendly Business rates, and more. How to connect with FastSpring. If you have questions about direct-to-consumer monetization or are interested in finding out firsthand how easy D2C is with FastSpring, stop by booth C1112 to connect with its team in person. To schedule in advance of the show for a personalized demo, contact FastSpring, LLC here to book time with its D2C experts. FastSpring is how gaming studios sell in more places around the world. For over two decades, FastSpring has been a payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you. FastSpring allows you to offload the complexity of global payments, sales tax and VAT compliance, player payments support, and many other aspects of payments management. Spend less time managing your payments and compliance and more time making great games! Set up a demo or try it out for yourself.

Boland Hill Media, LLC
Oct 1st, 2026
FastSpring enables Cash App Pay and other digital transactions news briefs 10/1/26.

FastSpring enables Cash App Pay and other digital transactions news briefs 10/1/26. * E-commerce payments provider FastSpring announced it has introduced Cash App Pay as a payment method for its checkout. Block Inc. launched Cash App Pay on Square in 2021 and extended it to external sites the next year. * Grocery chain The Kroger Co. launched its Kroger Rewards World Elite Mastercard, a credit card offering rewards good for discounts on groceries and gas at Kroger locations. The issuer is First Bank & Trust. * Rutter's, operator of some 94 convenience stores in four eastern and southeastern states, has selected point-of-sale and other commerce technologies from NCR Voyix Corp. for its retail, restaurant, and fuel services. * Stripe Inc. has agreed to acquire Parafin, a provider of credit to some 60,000 small and medium-size businesses, as demand for the services of Stripe Capital has grown, Stripe says, with the number of new businesses launching on Stripe in the second quarter growing 86% year-over-year. Terms of the deal, which the parties say is expected to close in coming months, were not announced. * Fraud prevention company Trulioo said it is working with Fiserv Inc. that sees Fiserv able to use Trulioo's person and business verification services. * GB Group plc, an identity and location intelligence provider, said it is working with fraud prevention firm Darwinium to help businesses determine whether the actions of a verified person or AI agent are consistent with legitimate intent in an online setting. * LexisNexis Risk Solutions launched a risk scoring service that uses an AI model to analyze email, internet protocol addresses, phone, address, and other signals to generate a fraud potential score. * PayNearMe Inc. released its AI Servicing and Collections Agent to help with inbound self-service issues and outbound engagement for its clients.

Light Reading
Sep 23rd, 2026
Mobile game developers accelerate D2C adoption - Omdia.

Mobile game developers accelerate D2C adoption - Omdia. Xsolla, Appcharge, Coda, FastSpring, and Tebex lead a closely contested market. #pressrelease September 23, 2026 Mobile game developers are accelerating their adoption of direct to consumer (D2C) platforms following a series of favorable regulatory changes that allow them to sell in-game items, virtual currency and other content directly to consumers without an intermediary. New Omdia research finds that this shift is creating new opportunities for specialist D2C platforms, with five vendors leading a closely contested market. By selling directly to players, developers can improve profit margins and build stronger relationships. The Omdia Market Radar: D2C Platforms for Mobile Games - 2026 evaluates leading D2C platforms, including in terms of their merchant of record (MoR) services, payments coverage, customizable storefront options, deep analytics, and engagement tooling. The Market Radar identifies Xsolla, Appcharge, Coda, FastSpring, and Tebex as market leaders, offering strong capabilities across a range of D2C functions. However, the gap between these providers and their challengers remains narrow, with Aghanim and Neon also offering robust services. As platforms rapidly add new tooling, providers will need to continue evolving their D2C offerings. Want more Light Reading stories in your Google search results? Join 62,000+ members. Yes it's completely free.

PYMNTS
Aug 26th, 2026
Paysafe teams with FastSpring on Merchant of Record solution.

Paysafe teams with FastSpring on Merchant of Record solution. By PYMNTS | August 26, 2026 Payments platform Paysafe has launched a partnership with Merchant of Record service provider FastSpring. The collaboration, announced Wednesday (Aug. 26), has yielded the launch of Paysafe's new Merchant of Record (MoR) solution, designed to help businesses sell globally without needing to handle many of the operational, regulatory and administrative requirements that come with direct merchant operations. "Businesses want to focus on building great products and serving customers, not navigating the complexities of global commerce," Bob Legters, chief product officer at Paysafe, said in a news release provided to PYMNTS. "Together with FastSpring, we're making it easier for digital businesses to reach customers worldwide through a trusted merchant of record framework." Please add Money By Design to your preferred sources list so its news, data and interviews show up in your feed. Thanks! By serving as the legal seller of record, the solution oversees key responsibilities including tax collection, calculation and remittance, payment localization and regional compliance, and chargeback management, allowing businesses to boost international growth and concentrate on product innovation and customer acquisition, the release added. The solution, which will initially focus on digital-first sectors such as gaming, is designed to offer a "simplified path to global commerce" by melding Paysafe's payments expertise and international reach with FastSpring's merchant of record capabilities, the companies said. "By combining FastSpring's merchant of record expertise with Paysafe's global payments capabilities, we're helping businesses scale internationally more quickly and efficiently," said David Nachman, CEO at FastSpring. Paysafe earlier this week debuted a gaming arena designed to connect gamers, developers and publishers, calling it a "a destination focused on game discovery, rewards and community" where players can uncover new games, access "exclusive" content and promotions, interact with creators and unlock rewards. "We're creating a bridge between gamers and game publishers," Legters said at the time. "The gaming arena combines discovery, community engagement and the seamless purchasing experiences enabled by PaysafeCard and PaysafeWallet to help players find new experiences and help publishers grow their reach." Online gaming has become a key driver of revenue for Paysafe. The company reported quarterly earnings earlier this month showing 17% growth in iGaming for its merchant solutions business with processing volumes jumping more than 25% year over year in June and more than 30% in July. Chief Financial Officer John Crawford specifically cited higher iGaming growth, ongoing strength in Latin American and double-digit active user growth as bolstering the company's outlook for the back half of 2026.

FastSpring
Aug 5th, 2026
FastSpring is a Gold sponsor at App Growth Summit London 2026.

FastSpring is a Gold sponsor at App Growth Summit London 2026. FastSpring Estimated read time: 1 minute, 18 seconds FastSpring is excited to be a Gold sponsor at App Growth Summit London on Sep. 3, 2026. The event brings together 300+ app growth experts and 40 speakers across 12+ sessions in the heart of London at the Tower Hotel. This year, AGS London is introducing new content formats, including the App Growth Debate, poll-led discussions, and more, promising to provide a unique industry conference experience that fosters engagement and collaboration. Content sessions are spread across the topics Pre-Install, Post-Install, and Enrichment. Where to get tickets. How to connect with FastSpring. The FastSpring team would love to connect with you in person, so make sure to visit its table at the event. Want to pre-schedule time with FastSpring, LLC to request a personalized demo? Contact FastSpring, LLC here and mention AGS London, and FastSpring, LLC'll get something on the calendar before the show. FastSpring is how mobile app makers and gaming studios sell in more places around the world. For over two decades, FastSpring has been a payment provider you can use to sell apps, games, or in-game items on your website, web shop, or embedded directly into your app with fully customizable and branded checkouts just for you. FastSpring allows you to offload the complexity of global payments, sales tax and VAT compliance, player payments support, and many other aspects of payments management. Spend less time managing your payments and compliance and more time making great apps! Set up a demo or try it out for yourself. Whitepaper. Download the guide and learn how to drive user acquisition and profitability today!