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National Veterinary Associates

Provides veterinary network, partnerships, and resources

Hospital Operations Manager

Clinical Support & Patient AdministrationUpdated on Nov 12
Full-timeChicago, IL, USA

About the Job

Requirements

  • Experience in operations management, including human resources, personnel management, marketing, and business development.
  • Strong financial and operational acumen in budgeting and profit-and-loss management.
  • Three to five years of experience in a managerial role, including customer service experience.
  • A bachelor’s degree in business or a related field is preferred.

Responsibilities

  • Own the hospital’s profit and loss and be accountable for hospital performance.
  • Collaborate with regional leadership to identify trends and forecast the hospital’s needs.
  • Manage accounts receivable.
  • Oversee hospital inventory and control facility and administrative costs.
  • Manage payroll for hospital staff.
  • Develop the hospital schedule and manage labor costs.
  • Champion change and identify, document, share, and promote best practices.
  • Lead the hospital team to improve processes and workflows across client service, operations, and administrative tasks.
  • Implement new technologies and initiatives to improve operational efficiency.
  • Establish and drive the hospital’s culture.
  • Track and maintain current licenses for all doctors of veterinary medicine.
  • Provide feedback and handle challenging conversations.
  • Demonstrate and reinforce high-quality client service.

Desired Qualifications

  • Experience leading teams in the veterinary medicine industry is preferred; operations management backgrounds in human healthcare, retail, hospitality, or consumer services are also considered.
  • Experience in a hospital, retail, or service-based industry setting in positions of increasing responsibility is a plus.

About the Company

National Veterinary Associates

Provides veterinary network, partnerships, and resources

NVA (National Veterinary Associates) builds a network of animal hospitals and pet resorts by partnering with veterinary practices. It provides these partners with support, resources, and access to a shared knowledge base to improve day-to-day operations, veterinary care, and animal welfare. The way it works is through partnerships: practices join the network and use the collective tools, training, and services to run their clinics more efficiently while keeping their own culture. This makes NVA different from competitors by leveraging a large, connected community that emphasizes collaboration, shared expertise, and sustainable growth across many clinics and facilities, rather than competing in isolation. The company’s goal is to raise the standard of care in veterinary medicine and pet care by enabling more practices to grow, share knowledge, and deliver better outcomes for animals and their owners.

Company size
1,001-5,000
Company stage
Growth Equity (Non-Venture Capital)
Total funding
$128M
Headquarters
Agoura Hills, CA
Founded
1996

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