What You’ll Do

• Be the customer facing subject matter expert
• Support Unlimit to develop and enhance our fraud solution, policies, procedures. and merchant facing SLA’s
• Work across the Sales, Customer Success and Partnership Teams to support new and ongoing merchant conversations
• Be part of the merchant pre-sales process to ensure we demonstrate the true value of the end to end Unlimit Platform
• Build Relationships - across Unlimit and within the Merchant Teams to ensure Unlimit continually meet the needs of the merchant and work in a collaborative way to drive growth
• Challenge – work with the Product and Sales Teams as we grow to help develop and improve our ways of working to bring speed and quality to the merchant experience
• Help Unlimit to drive commercial growth with our merchants – be the fraud expert focusing on account optimisation and ongoing conversion growth opportunities
• Liaise directly with the Risk Team on any observed future fraud threats to the organization
• Be the Face of Unlimit – every day you are Unlimit and we want you to bring your unique style as a trusted pair of hands for your merchant
• Spin Plates – manage internal and external priorities for your merchants and deliver on challenging timescales
• Speak Up internally and ensure your merchant has a voice in our business
• Play your part in driving a positive and fun culture in the business
• Build internal knowledge across the Commercial, Account and Partnerships teams

Who You Are

• Fun – we want you to bring your unique sense of fun to the office to ensure we win as a team
• Driven – we need real self-starters; team members who thrive when the solution is unclear or the hill that needs to be climbed is vertical
• Passionate – love what you do every day and have a ferocity to get things right – even if the decision is the tough one
• 5+ years experience in the payment/fraud industry with experience of Authentication, Fraud Detection, and Data Mining Solutions
• Proven ability to quickly learn new technologies and be up to date with industry trends and solutions
• Simplicity – is key in what we do – you must guide your merchants through technical processes in a simple way
• Planning – prioritize and plan what you need to do so you continually meet moving challenging deadlines

What We offer

• Attractive monthly salary paid in line with experience
• Vacation, sick, and paid holidays
• Full-time: 5/2 (Saturday and Sunday days off)
• A modern office-based workplace with all necessary equipment located in London
• A team of top international professionals to learn from
• Multicultural working environment