Full-Time

ITSM Analyst

Posted on 8/19/2026

Deadline 9/2/26
Hong Kong Exchanges

Hong Kong Exchanges

1,001-5,000 employees

Manages global securities and derivatives markets

No salary listed

London, UK

In Person

Bachelor's

Category
IT & Security (1)
Required Skills
Power BI
ServiceNow
SQL
REST APIs
Data Analysis
Excel/Numbers/Sheets

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Requirements
  • A degree in Information Technology, Computer Science, Data Analytics or a related discipline, or equivalent practical experience.
  • Basic understanding of automation, application programming interfaces and system integrations.
  • Experience producing reports and dashboards.
  • ServiceNow administration and configuration knowledge.
  • Reporting and dashboard development skills using Power BI, Excel and ServiceNow Reporting.
  • Basic SQL and data analysis skills.
  • Understanding of access management concepts.
  • Knowledge of PagerDuty or similar event management platforms.
  • Knowledge of CyberArk or privileged access management concepts.
  • Understanding of workflow automation and process improvement.
  • Strong analytical and problem-solving abilities.
  • Excellent organisational skills and attention to detail.
  • Strong written and verbal communication skills.
  • Ability to manage multiple tasks and priorities.
  • Ability to work effectively in a fast-paced technology environment.
Responsibilities
  • Provide support for ITSM platform issues and service requests.
  • Assist with system integrations and automation initiatives.
  • Support continual service improvement activities.
  • Work with stakeholders to gather requirements for tooling enhancements.
  • Identify opportunities to improve user experience and operational efficiency.
  • Support the administration and configuration of the ServiceNow platform.
  • Maintain workflows, catalog items, forms, groups and user permissions.
  • Assist with enhancements across Incident, Change, Problem, Request and CMDB modules.
  • Support testing and deployment activities for platform improvements.
  • Create and maintain platform documentation and process guides.
  • Support administration of PagerDuty services, schedules and escalation policies.
  • Assist with onboarding new support teams and services.
  • Maintain integrations between PagerDuty and monitoring tools.
  • Support alerting improvements and operational reporting.
  • Build and maintain operational dashboards and reports.
  • Produce regular management information and KPI reporting.
  • Support reporting through ServiceNow and Power BI.
  • Perform data analysis to identify service trends and improvement opportunities.
  • Ensure data quality across ITSM platforms.
  • Support audit and compliance requirements.
  • Deliver accurate and reliable reporting and maintain ITSM platforms effectively.
  • Complete platform enhancements and support activities in a timely manner.
Desired Qualifications
  • ITIL Foundation certification.
  • ServiceNow, Power BI or CyberArk certification.
  • One to two years of experience in an IT support, systems administration, service management or analyst role.
  • Understanding of ITIL Service Management principles.
  • Experience using or supporting enterprise applications.
  • Exposure to ServiceNow, PagerDuty, CyberArk or similar platforms.
  • Experience working within a regulated environment.
  • Commitment to continued professional development.
  • Collaborative and team-oriented approach.
  • Customer-focused mindset.
  • Willingness to learn new technologies and platforms.

HKEX Group operates a global exchange group with trading and clearing venues for securities and derivatives across equities, commodities, fixed income, and currency. Headquartered in Hong Kong with a base in London, it provides market infrastructure and services that enable listings, trading, clearing, and settlement, connecting buyers and sellers in Asia and Europe. Its markets are uniquely positioned at the crossroads of Chinese and international capital flows, helping to link China with the world as China’s capital markets open further. The company aims to shape the global market landscape by facilitating this transition and expanding access to cross-border investment and trading.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Central and Western District, Hong Kong

Founded

2000

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Simplify Jobs

Simplify's Take

What believers are saying

  • 1H 2026 revenue rose 19% to HK$16.7 billion; profit rose 24%.
  • Southbound and Northbound turnover set records in 1H 2026, boosting fee income.
  • Michael Ho joined 6 August 2026, and Frank Zhang joined 7 May 2026.

What critics are saying

  • SFC suspended 16 IPO reviews on 30 January 2026, exposing weak sponsor pipelines.
  • Xiaohongshu’s July 2026 complaint shows listing scrutiny now reaches complaint-driven investigations.
  • A mainland fundraising freeze would sever HKEX’s core moat and collapse fee income.

What makes Hong Kong Exchanges unique

  • HKEX controls Stock Connect, linking mainland capital to global markets.
  • Its 3 August 2026 CGB futures made it the offshore RMB rates venue.
  • HKEX IAP centralizes issuer reporting and strengthens Hong Kong’s regulatory infrastructure.

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Benefits

Health Insurance

Paid Vacation

Flexible Work Hours

Remote Work Options

401(k) Retirement Plan

Company Equity

Stock Options

Professional Development Budget

Conference Attendance Budget

Wellness Program

Mental Health Support

Gym Membership

Phone/Internet Stipend

Home Office Stipend

Education allowance

Tuition Reimbursement

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Adoption Assistance

Childcare Support

Elder Care Support

Relocation Assistance

Sabbatical Leave

Paid Holidays

Paid Sick Leave

Company News

CNBA (China News Bay Area)
Aug 20th, 2026
* about GBA 中文 português.

* about GBA 中文 português. Hong Kong exchange reports record half-year revenue, profit in H1. 08/20/2026 Source: Xinhua Hong Kong Exchanges and Clearing Limited (HKEX) delivered an exceptional first half of 2026, with revenue and profit both reaching new half-year records, Bonnie Chan, HKEX chief executive officer, said in the interim-results announcement on Wednesday. In the first six months, HKEX reported total revenue and other income of 16.7 billion Hong Kong dollars (about 2.1 billion U.S. dollars) and profit attributable to shareholders of about 10.6 billion Hong Kong dollars, representing year-on-year increases of 19 percent and 24 percent, respectively, according to the announcement. Building on the strong momentum achieved in 2025, HKEX entered 2026 with resilience and continued strategic progress, delivering record first-half performance against a backdrop of macroeconomic uncertainty and evolving geopolitical dynamics, HKEX Chairman Carlson Tong said in the announcement. Supported by a surge in listings from the AI and broader technology, media and telecommunications sectors, the IPO market in Hong Kong remained buoyant in the reporting period. In the first half, there were 87 new listings, raising a total of 212.4 billion Hong Kong dollars, up 94 percent from a year earlier. Scan and Share Scan and Follow the Official Account

FinanceAsia
Aug 6th, 2026
HKEX appoints Michael Ho as MD, head of group strategy.

HKEX appoints Michael Ho as MD, head of group strategy. Ho will join in September from Oliver Wyman Current head of group strategy Kevin Rumjahn will become managing director, head of CEO Office and strategic relations at the stock exchange. August 06, 2026 The Hong Kong Stock Exchange (HKEX) has appointed Michael Ho as managing director, head of group strategy. Registered users get 2 free articles in 30 days. Subscribers have full unlimited access to FinanceAsia. Not signed up? New users get 2 free articles per month, plus a 7-day unlimited free trial.

Finiti Legal
Jul 9th, 2026
HKEX's next generation reporting platform is more than a technology upgrade. It is a strategy to keep Hong Kong competitive.

HKEX's next generation reporting platform is more than a technology upgrade. It is a strategy to keep Hong Kong competitive. Digitalization has become a defining theme across global capital markets. Exchanges are no longer competing solely on listing rules, fundraising opportunities, or market liquidity. In fact, they are also competing on the efficiency, accessibility, and resilience of their regulatory infrastructure. HKEX's latest announcement demonstrates this strategic direction. Through the proposed launch of the HKEX Issuer Access Platform (HKEX IAP) in Q4 2026, the Exchange is moving towards a more standardized, centralized, and digital reporting ecosystem. As the HKEX Head of Listing noted, this launch reflects HKEX's ongoing commitment to strengthening competitiveness. Further, efficiency, regulatory engagement, and information transparency will be greatly promoted. A More standardized reporting framework The HKEX IAP will become the primary gateway for issuers and their advisers when interacting with the Exchange, including the submission of regulatory filings. Following the transition, HKEX will also launch a redesigned market information portal that consolidates issuer information, including executives' details, corporate events, and other key dates, providing investors with near real time access to important market information. Efficiency does not mean lower compliance standards One of the most significant benefits of the new platform is the potential to streamline regulatory reporting. A secure and centralized submission channel should reduce administrative inefficiencies, simplify interactions with HKEX, and improve the overall reporting experience for issuers and professional advisers. Likewise, the market information portal should enhance transparency by making important issuer information more readily accessible to investors and other market participants. However, greater efficiency should not be confused with reduced compliance obligations. While the reporting process may become more streamlined, issuers remain responsible for ensuring that filings are complete, accurate, and submitted in accordance with HKEX's regulatory requirements. More importantly, the redesigned information portal proposes new challenges to issuers and their advisers since it allows investors to access filing information with less burden, meaning that the issuers and advisers may face greater communication challenges with investors. The HKEX IAP therefore represents more than a new reporting platform. It forms part of a broader strategy to strengthen Hong Kong's position as an international fundraising venue by making regulatory interactions more efficient while continuing to support market transparency and resilience. How Finiti can help That's where Finiti Legal comes in. Finiti is the compliance layer for the world's regulated markets. Give Finiti a filing, and you'll get back: 1) a health check scoring you against the rules your regulator actually enforces, and 2) line-level fixes benchmarked to your peers and the market. In hours, not weeks. Faster compliance reviews, lower cost, less training overhead, and more confidence that nothing material slips through. Request a complimentary disclosure health check through its website now. The proposed HKEX Issuer Access Platform (IAP), launching in Q4 2026, will centralize regulatory filings and power a redesigned market information portal with near real-time issuer data. More than a technology upgrade, it's part of HKEX's strategy to compete on regulatory infrastructure - and it raises new compliance and investor-communication considerations for issuers and their advisers.

BMG Group Inc.
May 25th, 2026
Hong Kong targets gold clearing system launch in July, bloomberg says.

Hong Kong targets gold clearing system launch in July, bloomberg says. Hong Kong targets July launch of gold clearing system to boost global bullion hub role. The comments below are an edited and abridged synopsis of an article by The Standard The Hong Kong gold clearing system is set to become a cornerstone of the city's ambition to position itself as a leading international bullion trading hub, with officials targeting a launch as early as July. The Hong Kong gold clearing system represents a strategic effort to modernize and centralize precious metals settlement infrastructure, aligning the territory more closely with established global centres such as London and New York. The initiative is being developed under a government-backed structure designed to support trading, settlement, and physical delivery of gold within a unified framework. By introducing a centralized clearing mechanism, the Hong Kong gold clearing system aims to reduce counterparty risk, improve liquidity, and strengthen price discovery mechanisms in the Asian trading day. This infrastructure is expected to play a key role in increasing Hong Kong's relevance in global bullion markets, particularly as demand for gold continues to rise amid macroeconomic uncertainty and geopolitical tensions. A major component of the Hong Kong gold clearing system strategy is the integration of international financial institutions and central banks. Reports indicate that several China-friendly central banks have been invited to participate in the system, reflecting Hong Kong's broader objective of deepening financial connectivity with Belt and Road economies. At least a dozen global and regional banks are expected to be involved in governance and operational roles, helping to ensure the system meets international clearing standards. The clearing platform is also being developed alongside complementary infrastructure initiatives. These include the expansion of gold storage capacity in Hong Kong to more than 2,000 tonnes over the coming years, as well as enhanced vaulting and logistics capabilities. The Hong Kong gold clearing system is therefore not a standalone project, but part of a broader ecosystem designed to support trading, financing, refining, and physical delivery of gold. Another important dimension is coordination with mainland China's established gold infrastructure. Hong Kong has signed cooperation agreements with the Shanghai Gold Exchange, allowing for technical input on system design, risk management, and operational standards. This cross-border collaboration is intended to create greater interoperability between Asian bullion markets while strengthening Hong Kong's role as an offshore trading centre. In parallel, Hong Kong Exchanges and Clearing is also exploring the revival of gold futures contracts, further reinforcing the city's push to develop a comprehensive precious metals market. Combined with the Hong Kong gold clearing system, these measures are designed to create a full-stack financial infrastructure for bullion trading, from derivatives to physical settlement. Officials argue that these developments are timely, given ongoing volatility in global markets and increasing investor interest in hard assets. As real interest rates fluctuate and currency uncertainty persists, gold continues to attract institutional and sovereign demand. Ultimately, the Hong Kong gold clearing system represents a structural attempt to reposition the city within the global financial architecture. While London and New York remain dominant in pricing and settlement, Hong Kong is seeking to establish itself as a critical Asian counterpart, bridging mainland China's gold market with international capital flows. If successful, the initiative could reshape regional bullion trading dynamics and strengthen Hong Kong's long-term role in global commodities finance. BMG Commentary (Market Perspective) From a bullion market perspective, developments such as the Hong Kong gold clearing system underscore a broader structural shift in global gold infrastructure. The expansion of Asia-based clearing, settlement, and storage capacity reflects growing demand for physically backed gold outside traditional Western trading centres. For investors, this evolution reinforces gold's role not only as a tactical inflation hedge, but also as a long-duration reserve asset increasingly embedded in sovereign and institutional balance sheets. As liquidity deepens in Asian markets, price discovery becomes more distributed, potentially enhancing the strategic importance of physical bullion allocation within diversified portfolios. Ultimately, the Hong Kong gold clearing system represents a structural attempt to reposition the city within the global financial architecture. While London and New York remain dominant in pricing and settlement, Hong Kong is seeking to establish itself as a critical Asian counterpart, bridging mainland China's gold market with international capital flows. If successful, the initiative could reshape regional bullion trading dynamics and strengthen Hong Kong's long-term role in global commodities finance.

Caproasia
May 6th, 2026
Hong Kong Exchange (HKEX) hires Zijin (Singapore) International Mining General Manager Frank Zhang as Head of Commodities & additional role to oversee subsidiary Qianhai Mercantile Exchange (QME).

Hong Kong Exchange (HKEX) hires Zijin (Singapore) International Mining General Manager Frank Zhang as Head of Commodities & additional role to oversee subsidiary Qianhai Mercantile Exchange (QME). May 7, 2026 7th May 2026 | Hong Kong Hong Kong Exchange (HKEX) has hired Zijin (Singapore) International Mining General Manager Frank Zhang as Head of Commodities & additional role to oversee HKEX subsidiary Qianhai Mercantile Exchange (QME). HKEX (6/5/26): "Hong Kong Exchanges and Clearing Limited (HKEX) is pleased to announce today (Wednesday) the appointment of Frank Zhang as Managing Director, Head of Commodities. In this new role, Mr Zhang will lead the strategic development of HKEX's commodities franchise in the region, with responsibility for driving product development, broadening participation, and strengthening HKEX's leadership in the Chinese Mainland and Asia Pacific commodities markets. In addition, Mr Zhang will oversee the strategic direction of Qianhai Mercantile Exchange (QME), a subsidiary of HKEX, to capture growth in China's commodity markets. He will report to Gregory Yu, HKEX Head of Markets, and work closely with teams at the London Metal Exchange (LME), a wholly-owned subsidiary of HKEX. Mr Zhang was most recently General Manager at Zijin (Singapore) International Mining, the Singapore unit of the world's third-largest mining group. He helped establish the Singapore operation in 2022 and has taken part in transactions in ferrous and non-ferrous metals and energy markets. Previously, he was Chief Operating Officer at Maritime e-commerce platform Marine Online, and Director at Hemera International, where he oversaw investment banking and consulting projects in agriculture, metals and energy. Mr Zhang, who is relocating to Hong Kong from Singapore, holds a master's degree in business administration from Southern Methodist University (SMU) Cox School of Business in Texas, USA, and a bachelor's degree in science (marketing and international studies), also from SMU." "Hong Kong Exchange (HKEX) hires Zijin (Singapore) International Mining General Manager Frank Zhang as Head of Commodities & additional role to oversee subsidiary Qianhai Mercantile Exchange (QME)"