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Extra Space Storage

Owns, operates, and manages self-storage properties

District Manager

Retail Store ManagementPosted on Nov 10
Full-timeLouisville, KY, USANo salary listed

About the Job

Requirements

  • 3–5 years of district or multi-unit management, retail, and/or customer service experience.
  • A bachelor's degree is preferred, or equivalent work experience.
  • A valid driver's license and access to a reliable vehicle are required for regular travel to stores across the district.
  • An integrity-focused leadership approach, interpersonal, communication, and problem-solving skills, and a record of developing others are required.

Responsibilities

  • Oversee operations and financial performance of 18–25 stores, with full profit-and-loss ownership.
  • Hire and develop engaged store teams through coaching, performance management, development planning, and day-to-day operational support.
  • Lead district meetings and drive district and regional priorities.
  • Empower teams to solve problems and deliver exceptional service.
  • Review performance with the Division Vice President.
  • Lead store excellence and execution through regular site visits and coaching.
  • Manage exceptions and use data to identify performance gaps and proactively resolve them.
  • Maintain safety, compliance, and brand standards through audits and inspections.
  • Build district strategies tailored to each market.
  • Own revenue growth and net operating income performance across the district.
  • Manage rental rates, discounts, the Customer Protection Plan, and other revenue streams.
  • Control expenses to achieve the highest return on investment per store and review capital budgets.
  • Oversee unit mix and optimize inventory to meet market demand.
  • Supervise repairs, maintenance, and Extra Clean standards.
  • Build and manage vendor partnerships.
  • Lead purchasing, invoice approvals, and company auction processes.
  • Solicit customer feedback and resolve escalated issues swiftly.
  • Support legal matters in accordance with court orders and legal counsel.

About the Company

Extra Space Storage

Owns, operates, and manages self-storage properties

Extra Space Storage owns, operates, manages, acquires, and develops self-storage facilities across the United States, earning revenue from unit rentals and related products. It offers climate-controlled, drive-up, and vehicle storage options, plus moving supplies and tenant insurance. The company stands out as the largest self-storage operator in the U.S. and runs the Management Plus platform, a third-party management program that generates fees and supports future acquisitions, along with a bridge loan program for partners. Its goal is to grow its national footprint and profitability by expanding ownership, management, and development of facilities and pursuing strategic acquisitions.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Salt Lake City, UT
Founded
1977

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