Application Support Engineer

Job Description

As an Application Support Engineer (IBM z/OS Platform) at ATPCO, you will be responsible for the implementation, enhancement, and maintenance of a wide range of ATPCO applications and services. In this role, you will collaborate with cross-functional teams to design and develop software solutions that align with business objectives, ensuring high performance, scalability, and reliability. You'll also play a critical role in improving existing applications, integrating new features, and maintaining system functionality to meet evolving business need

Roles and Responsibilities

• Provide 24x7 Tier 2 support for all ATPCO applications and systems during both day and night oncall rotations, including weekends and holidays
• Support resolution of production issues, ensuring effective communication and customer satisfaction.
• Provide support during business hours for non-production environments.
• Perform applications and database maintenance activities such as MPM data uploads, historical data migrations, back-door data fixes and address customer subscription data processing issues.
• COBOL programs and JCL maintenance
• Maintain deep understanding of ATPCO enterprise environment to quickly diagnose and resolve issues and keep abreast of changes to ATPCO applications and technologies.
• Work with business, product and technical teams to analyze problems, assess risks, and implement solutions.
• Work with PSS Tier 1 to maintain and optimize Control-M/EM batch processing jobs
• Take ownership of triaging production issues, and resolve or escalate appropriately, ensuring continuity of service.
• Monitor systems such as ServiceNow, Splunk Oncall, alerts, and group emails, and respond to issues in a timely manner.
• Produce regular Applications /system and performance metrics and reports for IT management using DB2 SQL and other tools.

Technical Skills Requirements:

IBM DB2 skills (SQL queries, stored procedures, performance tuning), Redis, Neo4J, MySQL, MongoDB, IBM Job Control Language (JCL), Shell scripting, COBOL, CICS, J2EE, Java batch, Control-M/EM Enterprise Scheduler, Linux, z/OS (TSO/ISPF), VMware, MQ Series, WebSphere, J2EE Applications  structure familiarity, ServiceNow, Monitoring Tools: (Grafana, Splunk, Dynatrace, site24x7, SolarWinds,  AWS CloudWatch),  XML, JDBC, experience in parsing Linux logs.

Professional Skills and experience:

• Minimum 2+ years of IBM Mainframe and Distributed web/Cloud-based applications 24/7 support experience, including nights, weekends, and holidays
• Proven track record in IT Operations / Applications Production Support within complex enterprise environments.
• Builds initial rapport with team members, developing trust within the immediate team
• Accepts and integrates constructive feedback positively.
• Cooperatively engages with peers to achieve shared goals.
• Requires understanding and general application of concepts, theories, and principles to the area of work.                  
• Absorb new information when presented systematically and applies it effectively.
• Assists in debugging and troubleshooting issues under the supervision of senior engineers
• Proactively learns new skills and applies them to improve their work under the guidance of more senior team members.
• Engage in informal coaching and knowledge-sharing with colleagues and contribute to a collaborative and growth-oriented work environment.
• Background in Applications development/programming.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Excellent oral and written communication skills for technical and non-technical stakeholders.
• Strong business acumen with the ability to quickly understand operational and business incident impact.
• Ability to take full ownership of production problems, anticipate and mitigate risks, escalate appropriately, and deliver workarounds under pressure.
• Proven ability to multi-task and prioritize urgent issues to meet SLA and KPI requirement
• Strong knowledge of DB2 (SQL queries, stored procedures, Application SQL performance tuning).
• Strong knowledge in JCL (Job Control Language)
• TSO/ISPF/SDSF experience.

Salary Range:  USD $98,000 – $115,000

*The disclosed range estimate has not been adjusted for applicable geographic differential associated with the location*

Qualifications