Senior Key Account Manager - Modern Trade Channel

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune

A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, Glucerna® and ZonePerfect® – to help get the nutrients they need to live their healthiest life.

Role:

Responsible for leading and driving sales and presence of Abbott products in assigned locations of Vietnam; managing developing Modern Trade customers; and leading the team to achieve desired sales objectives and market share gains.

Accountabilities:

• Use shopper insight and behavior data to add incremental value to Abbott TND’s MT business. Recognize and prioritize account opportunities.

• Ensure monthly and annual achievement at account level. Daily monitor sales and mid-course correction. Monthly review the current year forecast phasing to cover all risk and opportunities as per plan.

• Ensure listing of all Abbott Nutrition products in 100% accounts and stores. Aware and timely list Abbott Nutrition products for any new stores or accounts in Vietnam.

• Establish and leverage opportunities of Category and Sub-category management. Use shopper behavior and data from accounts to establish sound category management strategies in partnership with customers. Review P&L at account level including trading term negotiation.

• Implement shopper activation plans for all major accounts to develop Abbott Nutrition brands and category. Use shopper data information to develop innovative visibility and shopper touch points at key strategic locations like cross category branding, SS, GE, posts, etc. Build visibility plans for accounts at annual level or for ad hoc key events like Tet, new store opening, etc.

• Implement brand relevant promotional plans as per requirements of the shopper to increase off take including tools like PGs effectively to leverage sales in Key Stores. Post promotion review to measure effectiveness. Track and report competitor’s activities.

• Measure target and actual achievement for account team. Monitor KPIs of Sales Team. Work closely with MT manager to develop and improve SFE parameters of Account team.

• Manage P&L at key account level to ensure agreed profitability of Abbott Nutrition business. Establish and optimize Account investment plan. Evaluate account investment plan for continuous improvement.

• Manage subordinates in the Account team. Direct, coordinate, evaluate this unit. Ensure it is in accordance with organization’s policies and applicable laws. Interview, hire and train new employees. Plan, assign, and direct work. Appraise performance, talent, retention, rewarding and disciplining employees. Address complaints and resolve problems, compliance of direct reporting staff. Develop best team and build a strong succession plan based on Talent review feedback.

• Maintain and develop corporate image and reputation, protect and develop the company’s brands in accordance to the Marketing Code. Responsible for ethical policy and standards, compliance, crisis management within function.

• Build strong relationship with key personnel of Key Accounts to build long term Abbott TND partnership, customer satisfaction and add value to customers to help build Abbott TND business.

• Build and maintain interdepartmental relationship to ensure smooth cooperation and effective internal quality across departments & units. Plan and manage internal communication and awareness of corporate.

Requirements:

• At least 2 years of experience in a similar position within the MT channel, preferably in Operations or Account Management.

• Bachelor's degree

• Account and Category management

• Influencing skills

• Sales planning

• Space management

• Good command of English