Payoneer

Global payment platform for cross-border transactions

Operations Director

Business OperationsConfirmed live in the last 24 hours

Full-timeGuangzhou, Guangdong Province, ChinaNo salary listedIn-person

About the Job

Requirements

At least 10 years of payment business operations experience in China cross-border payments, domestic payments, and banking.
At least 5 years of leadership experience in team management.
A bachelor’s degree or above.
Deep understanding of Chinese payment and cross-border payment systems, regulatory compliance, anti-money laundering, and industry best practices.
Demonstrated ability to drive alignment and execution across multiple functions and manage complex projects involving diverse stakeholders and competing priorities.
Experience leading the operation of China PSP’s RMB/FX cross-border payment products and businesses.
In-depth knowledge of China cross-border e-commerce and cross-border payment scenarios and flows.
Professional-level English proficiency in reading and writing.

Responsibilities

Lead business operations for the China license entity, including customer know-your-customer checks and onboarding, transaction processing, payment review and approval, transaction audits, and daily reconciliation.
Improve operational efficiency and service-level agreements by working with product teams to optimize product and business processing flows and improve customer experience.
Define and build operational solutions and workflows for products and business at the China license entity.
Manage end-to-end know-your-customer strategy, performance, and quality for China customer onboarding.
Establish operational frameworks and guidelines for policies related to managed operations.
Drive continuous improvement through training initiatives and process improvements.
Lead initiatives to optimize key performance indicators and service-level agreement performance and drive operational excellence across the functions.
Oversee procedures and processes, including writing, updating, distributing, and re-engineering documentation.
Lead and ensure successful regional deployment of projects and implementations, including workflows and systems.
Serve as a Line of Defense Process Owner for managed functional areas and appropriate risk controls, identification, mitigation, and reporting metrics.
Explore and improve the operations platform and tools to meet operational needs and enhance operational performance.
Collaborate, align, and coordinate with Greater China Operations functions.
Grow and develop a talented Operations team and foster an inclusive, collaborative, and results-oriented culture.

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

About the Job

Payoneer is looking for an experienced Operations Director for its China payment license entity-PPG specialized in cross-border payments industry. We are looking for an operations director with strong and comprehensive exposure and leadership in cross-border payments industry. The position holder will be directly reporting to the General Manager of China license entity-PPG.

What you’ll be spending your time on:

Lead Business Operationsin China license entity including customers KYC/onboarding, transactions processing, payments review and approval, transactions audit and daily reconciliation
Improve Operations efficiency and SLA by working with product teams to optimize product and business processing flow to support the company to provide customers with better CX

What you will be responsible for:

Define and build the operation solution and flow for the product and business of China license entity
Manage end to end KYC strategy, performance and quality for China customers onboarding
Establish operational framework and guidelines on managed operations related policies
Drives continuous improvement through training initiatives and process improvements
Drive operational excellence of the captioned functions, by leading and carry initiatives to optimize KPI and SLA performance
Oversee the procedures and process, including the writing, updating, distribution, and re-engineering of all documentation
Lead and ensure the successful deployment (flows and systems) of projects and implementation for the region
Accountable as a Line of Defense (LOD) Process Owner (PO) for managed functional areas and appropriate Risk controls, identification, mitigation and reporting metrics
Explore and improve the Ops platform and tools to meet the operational needs and enhance operational performance
Collaborate, align and synchronize across and with Greater China Ops functions
Growing and developing a talented Ops team, cultivate a highly inclusive, collaborative, and results-oriented culture

Is this you?

The Payoneers are:

What we’re looking for:

10+ years of payment business operations experience in China cross border payments, domestic payments and banking
5+ years of leadership experience in team management
Bachelor’s degree or above
Deep understanding of Chinese payment and cross-border payment systems, regulatory compliance, AML and industry best practices
Demonstrated ability to drive alignment and execution across multiple functions, effectively managing complex projects involving diverse stakeholders and competing priorities.
Experienced in leading to operate China PSP’s RMB/FX cross-border payment products and businesses
In-depth knowledge of China cross-border ecommerce and cross-border payments scenarios and flows
Strong leadership ability to lead the Ops team to work and collaborate smoothly
Professional level in English, both reading and writing

The Payoneer Ways of Working

Act as our customer’s partner on the insideLearning what they need and creating what will help them go further.

Do it. Own it.Being fearlessly accountable in everything we do.

Continuously improve
Always striving for a higher standard than our last.

Build each other upHelping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

About the Company

Payoneer

Global payment platform for cross-border transactions

Payoneer provides a global payment platform that helps businesses send and receive money across borders in multiple currencies. It works by giving businesses accounts and payment tools that let them pay suppliers and get paid by customers as if they were local, instead of using costly international wire transfers. It also connects users to major online marketplaces to expand sales opportunities. Compared with traditional banks and other fintechs, Payoneer focuses on reducing transfer fees and simplifying cross-border transactions through a multi-currency account and marketplace connections. The company’s goal is to enable easy, low-cost international payments to support global business expansion.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: New York City, New York
Founded: 2005

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