Customer Success Manager

Lumenci is hiring a remote Customer Success Manager to deliver product demos and onboard new customers for iLumos, our AI-powered patent intelligence platform. In this fast-paced, customer-facing role, you will run live demos and discovery, handle objections, and help Sales close deals with law firms, corporate IP teams, and patent investors.

About Lumenci

Founded in 2018, Lumenci is a full-lifecycle intellectual property platform specializing in patent litigation, expert witness testimony, and patent monetization for leading corporations and global law firms across the software, telecommunications, semiconductor, and emerging technology sectors.

A key part of our model is the integration of deep technical expertise with litigation strategy. Our teams support high-stakes disputes by developing technical narratives, performing rigorous analysis, including reverse engineering and source-code review, and partnering with world-class expert witnesses whose testimony shapes case outcomes in courts and arbitration forums worldwide. Alongside our services business, our iLumos platform delivers expert-guided AI for patent intelligence, moving clients from portfolio analysis to action in minutes rather than months.

Today we work with more than 200 clients worldwide. We have analyzed over 100,000 patents, tested more than 1,200 products, and supported clients in raising over $200M in IP financing, with more than $3.5B tied to verdicts, settlements, and cost savings. That work is delivered by 150 consultants and more than 100 technical experts with exceptional academic backgrounds.

Three Lumenci leaders are named in the IAM Strategy 300: The World's Leading IP Strategists 2026, and Lumenci ranks #14 in Vault's 2026 Top Consulting Asia-Pacific rankings. Headquartered in Austin, Texas, we deliver end-to-end support spanning technical analysis, expert strategy, valuation, and monetization execution. We are backed by VSS Capital Partners and Century Equity Partners, and we are growing quickly.

Employment Type: Full-time, exempt
Work Arrangement: Remote
Location: US
Reports To: iLumos GTM Leader
Travel: 10–15% (customer meetings, internal sessions, and industry events)

The Opportunity

iLumos is generating strong inbound interest from law firms, corporate IP teams, and patent investors, and we need someone who can turn that interest into customers. We are looking for an experienced demo professional who can join conversations quickly, show the product's value clearly, and help Sales close deals.

This is a hands-on, customer-facing role for a professional with 3–5 years of experience who has delivered more than 100 product demos and brings energy, confidence, and presence to every conversation. You will own live demos, discovery, and new customer onboarding, then transition customers to our account team for long-term relationship management.

What You'll Do

Product demos and discovery

• Deliver live, tailored iLumos demos to prospective customers, often on short notice as new leads come in

• Run discovery to understand each prospect's workflows, priorities, and decision criteria

• Show how iLumos solves real patent and IP challenges in terms customers care about

• Adapt each demo to the audience, from patent attorneys and IP counsel to investors and executives

Objection handling and deal support

• Answer product, workflow, and value questions confidently during live conversations

• Handle objections and move conversations toward clear next steps

• Partner with Sales to advance opportunities and help close deals

• Support pilot programs by demoing and onboarding pilot users, while Sales owns the pilot

• Share prospect feedback and common objections with the GTM Leader and Product

Customer onboarding

• Lead onboarding for new customers so they start using iLumos quickly and confidently

• Walk customers through setup, core workflows, and best practices

• Transition customers smoothly to the account team once onboarding is complete, with a clear handoff of goals, stakeholders, and next steps

Demo materials

• Build and refine demo scripts, talk tracks, and objection-handling guides

• Help teammates deliver iLumos demos more consistently

What You Bring

Required

• 3–5 years of experience in a customer-facing software role, such as customer success, customer onboarding, pre-sales, solutions consulting, or product specialist

• Has delivered 100+ live product demos to business or professional buyers

• Experience at a patent, IP technology, or legal technology company

• Proven ability to run discovery, handle objections, and move prospects to next steps

• Experience onboarding new customers onto a software product

• Strong presence, energy, and communication skills in live conversations

• Availability to support demos on short notice during business hours

• Ability to travel 10–15% for customer meetings, internal sessions, and industry events

Preferred

• Experience demoing AI, analytics, or data-driven products

• Familiarity with patent and IP workflows, such as prior art search, patent landscaping, portfolio analysis, or litigation support

• Technical, engineering, or legal background, such as a patent agent, engineering degree, or JD

• Experience with Salesforce or HubSpot

What Success Looks Like

First 30 days: Learn the iLumos product, customers, and core patent and IP workflows. Shadow demos and begin delivering them with support.

First 60 days: Deliver demos on your own and cover incoming demo requests promptly. Lead onboarding for new customers.

First 90 days: Consistently move demos to clear next steps with Sales. Onboard new customers and hand them off smoothly to Sales Enablement. Deliver a reusable demo script and objection-handling guide.

Why You Will Love Working for Lumenci

Be Part of a Global Team: Joining Lumenci means joining a diverse and globally distributed team. You'll collaborate with talented individuals from different backgrounds and cultures, bringing unique perspectives to every project.

Growth and Development Opportunities: At Lumenci, we believe in recognizing and rewarding merit. We offer opportunities for merit-based promotions, allowing you to advance your career based on your performance, contributions, and dedication. We are committed to supporting your professional growth and development, providing the resources and mentorship needed to excel in your role and take on new challenges.

Benefits & Total Rewards

• Comprehensive Health & Well-being: We offer robust medical, dental, and vision insurance options that include significant company contributions toward employee premiums to support the health of our "Luminaries" and their families.

• Retirement Strategy: Lumenci provides a 401(k) program with a competitive employer-matching contribution, enabling employees to build long-term financial security.

• Time Off & Leaves: We prioritize work-life harmony through a balanced leave policy that includes accrued Paid Time Off (PTO), designated company holidays, and additional "floating" holidays for personal or cultural significance.

• Holistic Wellness Support: Beyond standard medical care, we provide dedicated Wellness Leave to address both physical health and emotional well-being, as well as paid leave for significant life events like bereavement and parental bonding.

• Culture of Autonomy & Growth: Employees benefit from a flexible, remote-first work environment that favors autonomy and provides structured support for ongoing professional development and career advancement.

Compensation and Pay Transparency

The good-faith base salary range Lumenci reasonably expects to pay for this position upon hire is $90,000 – $115,000 per year. This range applies to candidates in all US locations. Actual base salary within this range will depend on job-related factors, including relevant experience, depth of product demo and IP technology experience, skills, and internal equity.

In addition to base salary, this role is eligible for Lumenci's benefits program, including medical, dental, and vision coverage, a 401(k) plan, and paid time off.

Application Window: Applications will be accepted through November 25, 2026.

How to Apply: Submit your application through the Lumenci careers page at lumenci.com/careers.

Salary History: In compliance with applicable laws, Lumenci does not request, require, or rely on an applicant's salary history when determining starting pay or at any point in the hiring process.

Work Authorization: Candidates must be authorized to work in the United States. Lumenci is unable to sponsor or take over sponsorship of an employment visa for this role.

Equal Opportunity Employer: Lumenci is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.

Fair Chance Hiring: Lumenci will consider qualified applicants with arrest or conviction records in a manner consistent with applicable federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County and City of Los Angeles fair chance ordinances.

Accommodation: If you require a reasonable accommodation to complete this application or participate in the interview process, please contact [email protected].

Employment Relationship: Nothing in this job description creates or is intended to create a contract of employment for any specific period of time. Employment with Lumenci, if offered, is on an at-will basis and may be terminated by either the employee or Lumenci at any time, with or without cause and with or without notice, subject to applicable law.