Two to four years of experience in operations analysis, business analysis, ecommerce operations, or a similar analytical role.
Strong analytical and problem-solving skills, with the ability to turn raw data into clear recommendations.
Advanced spreadsheet skills, including pivot tables, lookups, and data modeling, and experience building dashboards or reports.
Working knowledge of Shopify administration and ecommerce operations, including orders, fulfillment, payments, and integrations.
Strong written and verbal communication skills, with the ability to present findings concisely and influence decisions with data.
Ability to prioritize independently, identify risks early, and own outcomes in a fast-moving remote environment.
One to three years of administrative, project-coordination, or ecommerce support experience.
Basic familiarity with Shopify at a listing and content-entry level; developer-level experience is not required.
Comfort with spreadsheets, trackers, and basic dashboard monitoring.
Clear written communication for coordinating with vendors, developers, and internal team members.
Ability to work autonomously within structured guidance and defined checklists.
Responsibilities
Build and own operational dashboards and key performance indicators across the brand portfolio, including fulfillment speed, order accuracy, return rates, customer-service response times, and launch cycle time.
Analyze trends and anomalies, identify root causes, and present findings and recommendations to the COO.
Benchmark performance across brands to identify best practices and underperforming areas.
Conduct cost and efficiency analyses on vendors, tools, and workflows to support budget and prioritization decisions.
Assess launch readiness for new brands, evaluate setup status, flag risks, and recommend go/no-go timing to the COO.
Prepare and quality-check merchant account applications, anticipate underwriting requirements, and maintain the brand setup and compliance checklist by tracking status against requirements.
Maintain and improve the brand setup and compliance checklist, proposing updates as requirements, platforms, or lessons learned change.
Purchase domains and complete brand-level administrative tasks as instructed.
Gather, organize, and prepare documentation for merchant account applications for COO review and submission.
Oversee store setup and integration status across payment gateways, email marketing, reviews, analytics, and fulfillment, identifying gaps and dependencies before launch.
Lead pre-launch quality assurance for checkout flows, order triggers, mobile performance, and pixel and analytics firing; analyze failure patterns and recommend fixes and process changes.
Evaluate tools and integrations against operational needs and recommend adoption or replacement.
Own and continuously improve operational and launch standard operating procedures.
Identify manual or repetitive work and propose automation or streamlined workflows.
Conduct post-launch reviews to capture what worked, what did not, and what should change next time.
Desired Qualifications
Experience with SQL, Looker Studio, or other business intelligence and reporting tools.
Exposure to merchant account underwriting or payment processor requirements.
Familiarity with the AJM technology stack.
Experience with process mapping, standard operating procedure design, or workflow automation.
Experience supporting multiple brands or entities simultaneously.
Exposure to merchant account or payment processor documentation.
Familiarity with Shopify, Klaviyo, Gorgias, AirCall, and CheckoutChamp.
AJ Media builds, scales, and operates a portfolio of ecommerce brands end-to-end. This is an execution-focused administrative role supporting AJ Media's ecommerce store operations — the day-to-day admin work underneath what the COO/Operations function owns strategically. You'll handle storefront listing upkeep, order/fulfillment tracking, reporting support, and SOP maintenance across our brand portfolio. Strategic decisions stay with the COO.
About the Role
This role partners with the COO, who holds single-point accountability for taking AJ Media's brands from zero to fully operational. You won't just run the checklist; you'll decide whether it's the right checklist. You'll own operational reporting, analyze performance across launches, fulfillment, and customer service, and bring forward data-backed recommendations on how we operate. Final sign-offs stay with the COO, but you'll be expected to form a point of view, defend it with evidence, and help shape decisions.
What You'll Do
Operational Analysis & Reporting
Build and own operational dashboards and KPIs across the brand portfolio (fulfillment speed, order accuracy, return rates, CS response times, launch cycle time)
Analyze trends and anomalies, identify root causes, and present findings and recommendations to the COO
Benchmark performance across brands to spot best practices and underperforming areas
Run cost and efficiency analyses on vendors, tools, and workflows to support budget and prioritization decisions
Brand Launch & Merchant Setup
Assess launch readiness for new brands: evaluate setup status, flag risks, and recommend go/no-go timing to the COO
Prepare and quality-check merchant account applications, anticipating underwriting requirements and reducing rejection risk. Maintain and update the brand setup and compliance checklist — tracking status against requirements, not defining them
Maintain and improve the brand setup and compliance checklist, proposing updates as requirements, platforms, or lessons learned change
Purchase domains and set up brand-level admin tasks as instructed
Gather, organize, and prepare documentation for merchant account applications ahead of COO review and submission
Shopify & Platform Operations
Oversee store setup and integration status across the stack (payment gateways, email marketing, reviews, analytics, fulfillment), identifying gaps and dependencies before they become launch blockers
Lead pre-launch QA (checkout flows, order triggers, mobile performance, pixel/analytics firing), analyze failure patterns, and recommend fixes and process changes
Evaluate tools and integrations against operational needs and make recommendations on adoption or replacement
Process Design & Continuous Improvement
Own and continuously improve operational and launch SOPs, not just maintain them
Identify manual or repetitive work and propose automation or streamlined workflows
Run post-launch reviews to capture what worked, what didn't, and what should change next time
Requirements
2–4 years of experience in operations analysis, business analysis, ecommerce operations, or a similar analytical role
Strong analytical and problem-solving skills, comfortable moving from raw data to a clear recommendation
Advanced spreadsheet skills (pivot tables, lookups, data modeling) and experience building dashboards or reports
Working knowledge of Shopify admin and ecommerce operations (orders, fulfillment, payments, integrations)
Strong written and verbal communication, able to present findings concisely and influence decisions with data
Structured thinker who can prioritize independently, spot risks early, and own outcomes in a fast-moving, remote environment
Preferred
Experience with SQL, Looker Studio, or other BI/reporting tools
Exposure to merchant account underwriting or payment processor requirements
Familiarity with the AJM stack
Experience with process mapping, SOP design, or workflow automation
Experience supporting multiple brands or entities simultaneously
1-3 years of administrative, project-coordination, or ecommerce support experience
- Highly detail-oriented and organized, comfortable following checklists precisely and without dropping items
- Basic familiarity with Shopify at a listing/content-entry level (not developer level)
- Comfortable with spreadsheets, trackers, and basic dashboard monitoring
- Clear written communication for coordinating with vendors, developers, and internal team members
- Comfortable working with structured guidance and defined checklists — this is a supporting role, but can work autonomously
Preferred
- Exposure to merchant account or payment processor documentation
- Familiarity with the AJM our stacks: Shopify, Klaviyo, Gorgias, AirCall, CheckoutChamp a plus.
- Experience supporting multiple brands or entities simultaneously
COMPENSATION & GROWTH
We reward results, not seniority.
Competitive Salary
Rapid Advancement: Fast-track growth opportunities as you prove your ability to scale campaigns.
Work with a fast-moving, results-obsessed team building category-defining brands
100% remote — work from wherever you do your best work
Benefits: paid leaves, allowances, HMO
Access to training, playbooks, and mentorship from experienced ecommerce operators