AJMedia

Operations Analyst

Data AnalysisConfirmed live in the last 24 hours

Full-timeRemote in PhilippinesNo salary listed

About the Job

Requirements

The posting lists 2–4 years of experience in operations analysis, business analysis, ecommerce operations, or a similar analytical role.
The posting lists 1–3 years of administrative, project-coordination, or ecommerce support experience.
Strong analytical and problem-solving skills, with the ability to turn raw data into clear recommendations.
Advanced spreadsheet skills, including pivot tables, lookups, and data modeling, and experience building dashboards or reports.
Working knowledge of Shopify administration and ecommerce operations, including orders, fulfillment, payments, and integrations.
Strong written and verbal communication, with the ability to present findings concisely and influence decisions using data.
Ability to prioritize independently, identify risks early, and own outcomes in a fast-moving remote environment.
High attention to detail and organization, with the ability to follow checklists precisely.
Basic familiarity with Shopify at listing and content-entry level, not developer level.
Comfort with spreadsheets, trackers, and basic dashboard monitoring.
Clear written communication for coordinating with vendors, developers, and internal team members.
Comfort working with structured guidance and defined checklists while working autonomously.

Responsibilities

Build and own operational dashboards and key performance indicators across the brand portfolio, including fulfillment speed, order accuracy, return rates, customer-service response times, and launch cycle time.
Analyze trends and anomalies, identify root causes, and present findings and recommendations to the Chief Operating Officer.
Benchmark performance across brands to identify best practices and underperforming areas.
Conduct cost and efficiency analyses of vendors, tools, and workflows to support budget and prioritization decisions.
Assess launch readiness for new brands by evaluating setup status, flagging risks, and recommending go/no-go timing to the Chief Operating Officer.
Prepare and quality-check merchant account applications, anticipating underwriting requirements and reducing rejection risk.
Maintain and improve the brand setup and compliance checklist by tracking status against requirements and proposing updates as requirements, platforms, or lessons learned change.
Purchase domains and complete brand-level administrative tasks as instructed.
Gather, organize, and prepare documentation for merchant account applications before Chief Operating Officer review and submission.
Oversee store setup and integration status across payment gateways, email marketing, reviews, analytics, and fulfillment; identify gaps and dependencies before they block launches.
Lead pre-launch quality assurance for checkout flows, order triggers, mobile performance, and pixel and analytics firing; analyze failure patterns and recommend fixes and process changes.
Evaluate tools and integrations against operational needs and recommend adoption or replacement.
Own and continuously improve operational and launch standard operating procedures.
Identify manual or repetitive work and propose automation or streamlined workflows.
Run post-launch reviews to capture what worked, what did not, and what should change next time.
Coordinate with vendors, developers, and internal team members.

Desired Qualifications

Experience with SQL, Looker Studio, or other business intelligence and reporting tools.
Exposure to merchant account underwriting or payment processor requirements.
Familiarity with the AJM technology stack, including Shopify, Klaviyo, Gorgias, AirCall, and CheckoutChamp.
Experience with process mapping, standard operating procedure design, or workflow automation.
Experience supporting multiple brands or entities simultaneously.
Exposure to merchant account or payment processor documentation.

Operations Analyst

AJMedia · Philippines (Remote) · Full-time · Posted 2026-09-08

Workplace: remote

Department: Operations

Description

AJ Media builds, scales, and operates a portfolio of ecommerce brands end-to-end. This is an execution-focused administrative role supporting AJ Media's ecommerce store operations — the day-to-day admin work underneath what the COO/Operations function owns strategically. You'll handle storefront listing upkeep, order/fulfillment tracking, reporting support, and SOP maintenance across our brand portfolio. Strategic decisions stay with the COO.

About the Role

This role partners with the COO, who holds single-point accountability for taking AJ Media's brands from zero to fully operational. You won't just run the checklist; you'll decide whether it's the right checklist. You'll own operational reporting, analyze performance across launches, fulfillment, and customer service, and bring forward data-backed recommendations on how we operate. Final sign-offs stay with the COO, but you'll be expected to form a point of view, defend it with evidence, and help shape decisions.

What You'll Do

Operational Analysis & Reporting

Build and own operational dashboards and KPIs across the brand portfolio (fulfillment speed, order accuracy, return rates, CS response times, launch cycle time)
Analyze trends and anomalies, identify root causes, and present findings and recommendations to the COO
Benchmark performance across brands to spot best practices and underperforming areas
Run cost and efficiency analyses on vendors, tools, and workflows to support budget and prioritization decisions

Brand Launch & Merchant Setup

Assess launch readiness for new brands: evaluate setup status, flag risks, and recommend go/no-go timing to the COO
Prepare and quality-check merchant account applications, anticipating underwriting requirements and reducing rejection risk. Maintain and update the brand setup and compliance checklist — tracking status against requirements, not defining them
Maintain and improve the brand setup and compliance checklist, proposing updates as requirements, platforms, or lessons learned change
Purchase domains and set up brand-level admin tasks as instructed
Gather, organize, and prepare documentation for merchant account applications ahead of COO review and submission

Shopify & Platform Operations

Oversee store setup and integration status across the stack (payment gateways, email marketing, reviews, analytics, fulfillment), identifying gaps and dependencies before they become launch blockers
Lead pre-launch QA (checkout flows, order triggers, mobile performance, pixel/analytics firing), analyze failure patterns, and recommend fixes and process changes
Evaluate tools and integrations against operational needs and make recommendations on adoption or replacement

Process Design & Continuous Improvement

Own and continuously improve operational and launch SOPs, not just maintain them
Identify manual or repetitive work and propose automation or streamlined workflows
Run post-launch reviews to capture what worked, what didn't, and what should change next time

Requirements

2–4 years of experience in operations analysis, business analysis, ecommerce operations, or a similar analytical role
Strong analytical and problem-solving skills, comfortable moving from raw data to a clear recommendation
Advanced spreadsheet skills (pivot tables, lookups, data modeling) and experience building dashboards or reports
Working knowledge of Shopify admin and ecommerce operations (orders, fulfillment, payments, integrations)
Strong written and verbal communication, able to present findings concisely and influence decisions with data
Structured thinker who can prioritize independently, spot risks early, and own outcomes in a fast-moving, remote environment

Preferred

Experience with SQL, Looker Studio, or other BI/reporting tools
Exposure to merchant account underwriting or payment processor requirements
Familiarity with the AJM stack
Experience with process mapping, SOP design, or workflow automation
Experience supporting multiple brands or entities simultaneously

Requirements

1-3 years of administrative, project-coordination, or ecommerce support experience

- Highly detail-oriented and organized, comfortable following checklists precisely and without dropping items

- Basic familiarity with Shopify at a listing/content-entry level (not developer level)

- Comfortable with spreadsheets, trackers, and basic dashboard monitoring

- Clear written communication for coordinating with vendors, developers, and internal team members

- Comfortable working with structured guidance and defined checklists — this is a supporting role, but can work autonomously

Preferred

- Exposure to merchant account or payment processor documentation

- Familiarity with the AJM our stacks: Shopify, Klaviyo, Gorgias, AirCall, CheckoutChamp a plus.

- Experience supporting multiple brands or entities simultaneously

Benefits

COMPENSATION & GROWTH

We reward results, not seniority.

Competitive Salary
Rapid Advancement: Fast-track growth opportunities as you prove your ability to scale campaigns.
Work with a fast-moving, results-obsessed team building category-defining brands
100% remote — work from wherever you do your best work
Benefits: paid leaves, allowances, HMO
Access to training, playbooks, and mentorship from experienced ecommerce operators

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Apply at AJMedia

About the Company

AJMedia

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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