Business Insurance Senior Client Manager
No salary listed
Senior
Bachelor's
Nashville, TN, USA+1 moreMore locations: Chattanooga, TN, USA
HybridHybrid; office attendance required at least three days weekly. Applicants must be within driving distance of Chattanooga.
InsuranceInsurance Sales & Agency
Company Does Not Provide H1B Sponsorship
About the job
Requirements
- Five to seven years of prior experience.
- A bachelor's degree or equivalent work experience is required.
- Advanced degree experience in RMIN, Finance, or Accounting is a plus.
- An advanced designation such as CIC, CRM, ARM, or CPCU is preferred.
- Manage a medium-complexity book of business with integrated specialization under the direction and guidance of the Client Team or Sales Collaboration.
- Demonstrate advanced proficiency managing a book of business through its annual lifecycle, including new business, customer service, renewal strategy, and delegation to junior team members.
- Demonstrate accommodation, assertiveness, critical thinking, empathy, flexibility, idea orientation, sociability, and team leadership in conjunction with the Producer and/or Client Executive.
- Apply advanced prioritization and organizational skills.
- Apply advanced project management skills, including delegation.
- Maintain strong carrier relationships with field representatives, marketing, and underwriting.
- Demonstrate extensive knowledge of products, lines, and marketing techniques.
- Explain how products are utilized and administered to clients and team members.
- Stay up to date with current trends and regulations.
- Apply tools and resources at an advanced level.
- Demonstrate expert application of Microsoft Office products, including Outlook, Word, and PowerPoint, and advanced proficiency in Excel.
- Hold a Property Casualty Resident's License.
- Meet the annual continuing education requirement.
Responsibilities
- Use the Agency Management System, including navigating it and delegating tasks to team members.
- Conduct initial rate negotiations for renewals and competitive quotes.
- Organize responses and present them to the Client Team or Producer for review.
- Escalate complex negotiations to the Client Team or Producer when appropriate.
- Direct and manage the Client Team on strategy, client deliverables, and meeting client expectations, including proposals, stewardship, meetings, and special projects.
- Develop positive working relationships with clients in coordination with the Client Team.
- Communicate with varied levels of client leadership, including office managers, controllers, safety directors, CEOs, CCOs, and CFOs.
- Inform the Client Team of significant changes relating to clients or carriers.
- Lead renewal strategy meetings with the Client Team in conjunction with the Producer.
- Execute or delegate deliverables to the Client Team and manage task completion.
- Assist other Senior Client Managers during high-volume periods as needed.
- Prepare client presentations and develop meeting agendas.
- Attend client meetings and, as directed by the Producer, lead portions of them.
- Use Reference Connect, Playbook, and MMA U.
- Coordinate with the client team and subject matter experts, including Loss Control, Communications, and Claims, to obtain resources where applicable.
- Use Loss Forecaster, CAT Modeling, and Mod Master.
- Support new business and renewals by participating in new business proposal presentations at the Producer's direction; participating in internal and/or external renewal strategy meetings; conducting renewal exposure analysis; sending submissions to market or rates online; performing non-admitted carrier due diligence in accordance with state rules; comparing premiums, rates, and coverage; negotiating with markets; generating or updating fee agreements; finalizing proposals and presenting them to clients; sending bind orders to carriers; receiving carrier binders and transmitting MMA binders to clients; and allocating renewal premiums.
- Provide general service support by ordering endorsements or coverage changes from carriers, conducting audit reviews and addressing discrepancies, and performing complex contract reviews.
Desired Qualifications
- Advanced degree experience in RMIN, Finance, or Accounting.
- An advanced designation such as CIC, CRM, ARM, or CPCU.
About the company
Marsh & McLennan Companies, which operates under the Marsh brand, is an insurance broker and consulting group serving businesses, governments and institutions worldwide. Its Marsh Risk unit arranges property, casualty, cyber and employee-benefit coverage, while Guy Carpenter places reinsurance for insurers. Mercer advises employers on pay, benefits, retirement and investments, and Oliver Wyman, Lippincott and NERA handle strategy, brand and economic consulting. Brokers earn commissions and fees from placing coverage, and consultants bill client fees or charge fees based on assets or plan members. The company traces its roots to 1871 and is headquartered in New York City.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
New York, NY
Founded
1871
Get referred to Marsh & McLennan
See people who can refer or advise you
Simplify's Take
What believers are saying
- Consulting drives growth: Mercer and Oliver Wyman's group grew 8% organically in the June 2026 quarter, versus 3% for broking.
- Profits cushion jobs: Marsh kept about 27 cents of operating profit per sales dollar in 2025, before one-time costs.
- Many career paths under one employer: 95,000+ colleagues span broking, reinsurance, benefits and strategy consulting in 130 countries.
What critics are saying
- Expect cuts: Thrive, announced October 2025, sets aside $500 million, mostly severance and technology, to save $400 million yearly.
- Pricing works against broking: Marsh's index shows commercial rates fell 6% in the June 2026 quarter, an eighth straight drop.
- Back-office roles are being consolidated: a Business and Client Services unit is pooling operations and technology teams company-wide.
What makes Marsh & McLennan unique
- Consulting is a third of the business: Mercer and the Oliver Wyman group earned 36% of 2025 revenue.
- Investment management sets it apart: Mercer is the world's largest outsourced chief investment office, running portfolios for institutions.
- Scale sets it apart: 2025 revenue grew 10% to $27.0 billion across broking, reinsurance and consulting.
Help us improve and share your feedback! Did you find this helpful?