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Selene

Mortgage loan servicing and loss mitigation

Document and Collateral Management Supervisor

Office Clerical & RecordsPosted on Nov 12
Full-timeDallas, TX, USANo salary listedHybrid

About the Job

Requirements

  • A preferred Associate or Bachelor’s degree in Business, Finance, or a related field.
  • At least 3 years of experience in mortgage operations, including at least 1 year in a lead or supervisory role.
  • Strong knowledge of mortgage documentation and collateral handling procedures.
  • Familiarity with investor guidelines and regulatory requirements.
  • Proficiency in document management systems and mortgage software platforms.

Responsibilities

  • Supervise the daily workflow of the document and collateral management team to ensure timely and accurate processing of mortgage files.
  • Oversee intake, review, imaging, indexing, and secure storage of critical loan documents, including promissory notes and deeds of trust.
  • Ensure compliance with internal policies and external investor guidelines, including Fannie Mae, Freddie Mac, FHA, and VA requirements.
  • Monitor team productivity and quality metrics, and provide coaching and support to meet performance goals.
  • Assist with the release and tracking of collateral documents for loan sales, servicing transfers, and investor audits.
  • Support audit and quality-control efforts by ensuring documentation is complete, accurate, and readily accessible.
  • Collaborate with internal departments to resolve documentation issues and support cross-functional initiatives.
  • Train new team members and provide ongoing development and support to existing staff.
  • Identify opportunities for process improvement and contribute to implementing best practices.

About the Company

Selene

Mortgage loan servicing and loss mitigation

Selene provides mortgage loan servicing and resolution for residential loan portfolios, handling performing, re-performing, and high-touch distressed non-performing loans. It is an approved servicer for FHLMC, FNMA, GNMA, VA, and USDA, and is one of only two GNMA single-family master servicers and approved sub-servicers. The service uses loss-mitigation strategies guided by proprietary technology and personalized client management to service loans across all categories. Its goal is to help clients efficiently service and resolve portfolios at scale while reducing losses, serving banks, investors, REITs, private equity firms, hedge funds, GSEs, and government agencies from offices in Jacksonville, FL; Dallas, TX; and Salt Lake City, UT.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Houston, TX
Founded
2004

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