Job Description

OTA Quality Engineer
The OTA Quality Engineer role will support the entire enterprise in the integration, troubleshooting, data analysis, triage, and systems execution of Over-the-Air Performance to ensure first time quality and efficient issue resolution. This exciting role will support the technical deployment of many OTA software features and functions across the portfolio of VIP and SDV platforms.

The ideal candidate will be comfortable working closely with both internal departments and external companies to implement OTA as part of a full Software Solution. Cross functional collaboration will include strategic and tactical interactions with CIEs/PLSIEs, Software Integration, OTA Deployment, Vehicle Teams, Software Quality, OTA Microprocessors, Component & Subsystem Development, ECU Hardware, and many others.

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report onsite at Milford Proving Ground - Bldg 22 & 23 HR, Security, Medical, Powertrain at least three times per week minimum or other frequency dictated by the business.

Additional Job Description

Key Responsibilities:

• Perform as OTA Quality, Performance, and Triage engineer across all vehicle programs.
• Support the performance of OTA Programming including early development, issue resolution, test fleet triage, and many other critical OTA technical leadership activities throughout the entire organization.
• Assist the technical resolution and troubleshooting of issues stemming from OTA CTFs, Fleet Triage, development vehicles, vehicle plants, and the entire car park.
• Work in partnership with ECU DREs, software VESCOM Verification program teams, OTA Deployment Operations, and the OTA Subsystem/Component organization to ensure issues are understood and comprehended in requirements, CGs, and test cases.
• Aid in the triage, root cause, and resolution, of all OTA performance issues stemming from vehicle software, OTA Engine (CGM, TCP, VCU), back office, parts authoring, connectivity, and any other OTA performance or quality concerns.
• Collaborate closely with Vehicle Update Services - VUS Software Integration (CGM, TCP, VCU) and other ECU teams (ACP, EBCM, etc.) to ensure OTA Performance is achieved.
• Execute as member of OTA Problem Resolution (triage) team in all activities supporting issue identification, support, and resolution including CGM/CAN log analysis and vehicle data acquisition.
• Work closely with Development Teams, OTA Deployment Operations, 12V Parasitic, brand quality managers, field service engineers, and OTA customer service engineers to identify and resolve issues related to or stemming from OTA Programming and Performance.
• Drive the deployment and usage of OTA Component Tester Tools, OTA on system benches, CVF Benches, CTF Fleets, Development Vehicles, and Vehicle Automation.

Minimum Required Skills and Experience:

• Bachelor’s degree in Computer Science, Electrical Engineering, Software Engineering, or related field.
• 2+ years of software development, quality, integration, triage, or program management experience.
• Travel required as needed (10-20%) between GM Facilities (MPG and Warren), plus vehicle plants as necessary. 
• Strong project management and troubleshooting skills, coupled with highly effective interpersonal skills including mentoring, coaching, collaborating, and team building.
• Demonstrated ability to assess situations to determine the importance, urgency, and risks, and make clear decisions, which are timely, and in the best interests of the entire organization.

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington

• Compensation: The expected base compensation for this role is: $75,000 - $119,800. Actual base compensation within the identified range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays.

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GMis an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual’s protected characteristics. For purposes of this policy, “protected characteristics" include an individual’s actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​