Front Desk Agent
About the job
- Ability to work all shifts, including overnights, weekends, and holidays.
- Previous experience in front office operations in a luxury setting is an asset.
- Operational knowledge and proficiency in front office systems, including Micros-Fidelio, and Microsoft Office applications: Word, Excel, and PowerPoint.
- Proficiency in English is required; bilingual ability is an asset.
- Excellent written and verbal communication, coaching, and interpersonal skills.
- Strong guest service orientation, using empathy and creative thinking.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work around animals and animal dander is necessary.
- Greet guests upon arrival with a warm and sincere welcome.
- Perform guest registry functions, including check-in and check-out, updating reservations and guest profiles accurately, and assigning rooms swiftly while meeting luxury standards.
- Issue keys while ensuring safety and confidentiality.
- Maintain and protect guest privacy and discretion.
- Settle guest accounts while ensuring service standards are followed.
- Maintain a company-issued bank and accurately report receipts daily in accordance with cash-handling policies.
- Assist guests and answer inquiries about hotel facilities in an informative and helpful way.
- Drive revenue through room upsells and cross-promotion of other hotel outlets.
- Build rapport with support departments.
- Create reservations for guests at the desk or calling after hours.
- Provide consistently professional, engaging, and friendly service.
- Resolve guest issues and inquiries, escalating them to a supervisor or manager when appropriate.
- Perform other duties as assigned.
- Bilingual ability is an asset.
- Previous experience in front office operations in a luxury setting is an asset.
About the company
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
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Benefits
- Employee Discounts
- Professional Development Budget