Senior Manager - Agency Management Development

1. Business Transformation Adaptation & Execution

• Champion the implementation of the Agency Business Transformation model within the sales team, ensuring full alignment with the company’s evolving sales strategy.

• Guide the team in adopting new sales structures, processes, and performance standards introduced under the transformed agency model.

• Promote a mindset shift toward professionalism, productivity, and sustainability in agency building and management.

• Ensure team members understand and embrace the new expectations around recruitment, activation, retention, and productivity.

2. Business Planning

• Set monthly targets, forecast manpower growth, and design sales execution plans.

• Break down monthly sales and recruitment targets for each Agency Leader (AL) based on company goals and manpower allocation, using MAPA matrix

• Analyze team performance trends (APE, EHC, Active Ratio ...) and propose corrective plans where needed.

• Coordinate with the Director to align forecasts, headcount plans, and structure optimization for sustainable growth.

• Prepare and submit weekly and monthly performance dashboards to ensure transparent, data-driven decision-making.

3. Team Building/Recruitments

• Recruit new agents/leaders and strengthen the structure to ensure sustainable growth.

• Identify and recruit new ARs and ALs through direct referrals, recruitment sessions, and collaboration with existing team members.

• Ensure & maintain a balanced team structure (10 - 15 ALs per Manager).

• Assign mentors or onboarding buddies for new recruits to improve first 90-day success rate and reduce dropout risk.

• Conduct regular talent reviews to identify potential leaders and prepare promotion readiness plans.

4. Training & Coaching

• Provide onboarding, skills training, and regular coaching to uplift advisor capability and confidence.

• Deliver initial onboarding training and ensure completion of product certification, ethics training, and eApp usage for all new Recruits.

• Facilitate weekly skill-building sessions (sales objection handling, lead conversion, digital tools usage).

• Observe field activities (joint fieldwork, role-play) and give individual coaching with written action plans.

• Collaborate with the Training Department to ensure all ALs receive continuous development support aligned with the AVP model.

5. Motivation

• Recognize achievements, create engagement activities, and foster a high-energy working spirit.

• Create a motivating work environment through monthly recognition of top performers and improvement achievers.

• Run internal contests or incentives aligned with national campaigns (e.g., APE contests, recruitment race).

• Host 1-on-1 check-ins to understand team members’ personal goals and provide support accordingly.

• Act as a role model by sharing success stories and promoting the “Dám sống đời tự do” (Dare to Live Free) spirit in every engagement.

6. Agency Operations Supervision

• Monitor daily performance, ensure KPI tracking, and solve compliance or process issues proactively to ensure at least 3 active/AL/month

• Review daily agent activity logs (SmartAgency, eApp) and intervene when activation or productivity falls below benchmarks.

• Validate recruitment documentation and compliance readiness before agent code approval (AVICAD rules).

• Handle issues related to licensing, agent status change, and resignations in coordination with the DS/ICD departments.

• Monitor adherence to Chubb’s brand standards, ethical guidelines, and operational processes always.

7. Activity Organization

• Plan and execute recruitment events, team meetings, recognition ceremonies, and campaign launches.

• Organize and run weekly business meetings with all ALs to review KPIs, campaigns, and pipeline status.

• Plan and host at least 1 recruitment event per month (career talk, presentation, or open day).

• Conduct structured onboarding events for new joiners (e.g., Day 1 orientation, Day 30 check-in).

• Support and co-lead internal team-building activities, recognition ceremonies, and cultural engagement sessions to build cohesion and belonging.

• At least 2 years experiences at management level.

• Strong knowledge of sales operations model, activities management, agency recruitment.

• Good at analytical and problem-solving skills, with the ability to assess complex issues and develop effective mitigation strategies.

• Strong leadership and managerial skills, with the ability to influence and drive change across the team.

• Great stakeholder management, with proven ability to work collaboratively and build relationships with internal and external stakeholders.

• Following and good at compliance-related information and requirements.